Write a review temporarily disabled. Our system flagged this request as potentially automated and has disabled form submission for security reasons. If you believe this is a mistake, please contact us. We’ll be happy to help resolve the issue.

Docusign

DocuSign

Composite Score

9.1 /10

CX Score

9.2 /10

299 Reviews Write a Review

Claim Software

What is DocuSign?

Use DocuSign to complete approvals and agreements in minutes or hours—not days—from almost anywhere in the world. Quickly and securely access and sign documents. Easily upload and send documents for others to sign. Send reminders and check signing status almost any time.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

DocuSign won the following awards in the Electronic Signature category

Filter By

2025 Emotional Footprint Champion

Latest Award, 2025

Service Experience
Conflict Resolution

Latest Award, 2025

2025 Data Quadrant Champion

2025

1 Top Rated Capabilities

4 Top Rated Features

2025

2024 Emotional Footprint Champion

2024

2024 Data Quadrant Champion

2024

3 Top Rated Capabilities

4 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Product Impact

2023

2 Top Rated Capabilities

6 Top Rated Features

2023

Product Impact

2022

0 Top Rated Capabilities

2 Top Rated Features

2022

DocuSign Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on DocuSign.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

96 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love DocuSign?

2% Negative

4% Neutral

94% Positive

Pros

Reliable
Enables Productivity
Performance Enhancing
Fair

Feature Ratings

Average 88

E-Signatures

Digital Signature

User-Friendly

Security

Mobile

Regulatory Compliance

Notifications

Templates

Audit Trail

Workflow

Customizable Branding

Vendor Capability Ratings

Average 85

Ease of Implementation

Usability and Intuitiveness

Business Value Created

Quality of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Customization

Ease of IT Administration

Vendor Support

Availability and Quality of Training

DocuSign Reviews

Aasish S.

Role: Sales Marketing
Industry: Technology
Involvement: Vendor Management and Renewal

Validated Review

Verified Reviewer

Submitted Nov 2023

Likeliness to Recommend

9 /10

What differentiates DocuSign from other similar products?

User experience.

What recommendations would you give to someone considering this product?

Very user-friendly and gets the job done.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Cindy H.

Role: Human Resources
Industry: Insurance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2023

Easy Way to Sign and Seal Deals

Likeliness to Recommend

7 /10

What differentiates DocuSign from other similar products?

DocuSign offers a variety of security features, such as two-factor authentication and audit trails, to protect your data

What is your favorite aspect of this product?

It's very simple to send a document for signature, and the signing process is just as easy. DocuSign also offers a variety of features to help you manage your signing process, such as templates and reminders

What do you dislike most about this product?

It does not have the ability to track the progress of document signing across multiple teams and departments

What recommendations would you give to someone considering this product?

If you're considering using DocuSign, I recommend first taking advantage of their free trial. This will give you a chance to try out the platform and see if it's right

Pros

Fair
Continually Improving Product
Enables Productivity
Efficient Service

Cons

Under Delivered

Thomas W.

Role: Public Sector
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2023

Enhances electronic contract signing process

Likeliness to Recommend

9 /10

What differentiates DocuSign from other similar products?

DocuSign has many incredible features and it is easy to use. Therefore, you are unlikely to experience any problem when uploading files, editing them, sending to clients to sign. Signing documents is also easy.

What is your favorite aspect of this product?

I like DocuSign because anyone can use it without training. Even new customers rarely find it hard to use. It also makes clients know you mean business so they fulfill their obligations without issues. I also like it because it saves time because clients can access the documents and sign them from home or wherever they are.

What do you dislike most about this product?

DosuSign is a premium solution which attracts a monthly or annual fee. Obviously I would appreciate a reduced rate or a free tool with similar functions. You can not edit documents or sign them when you are offline. It also makes some clients feel like we are pressuring them to enter into a very serious contract. Some back off at that point.

What recommendations would you give to someone considering this product?

Create a template that you can easily edit by change names, service fees, and contract dates etc and send to clients right away. You will save time and ensure the contracts are fairly uniform.

Pros

Continually Improving Product
Reliable
Enables Productivity
Trustworthy

DocuSign

What is DocuSign?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

DocuSign Ratings

91 Likeliness to Recommend

96 Plan to Renew

1 Since last award

87 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love DocuSign?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

E-Signatures Ability to add a digital mark indicating agreement to the conditions and terms in a contract or document and also confirms the identity of the message's creator

Digital Signature Not the same as e-signature. A digital signature is an encrypted packet associated with a document. Encrypted and decrypted via keys in a signatory certificate.

User-Friendly Intuitive and easy-to-use, with drag and drop tools to build forms on a visual canvas-type workspace.

Security Software provides appropriate data and access security.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Regulatory Compliance Includes compliance with regulations and standards such as SOX, HIPPA, NIST, PCI-DSS etc.

Notifications Alerting can be triggered by the application including documents that are not signed making administration much easier.

Templates Tool provides a set of pre-made templates you can use and distribute instead of creating new ones for every situation.

Audit Trail View all previous activity including any recent edits and user access.

Workflow Solution allows business to automate approval and action routines for easy fast processing through the lifecycle.

Customizable Branding Tool allows user to apply its own branding to documents and create its own forms.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

DocuSign Reviews

Aasish S.

Likeliness to Recommend

Pros

Cindy H.

Easy Way to Sign and Seal Deals

Likeliness to Recommend

Pros

Cons

Thomas W.

Enhances electronic contract signing process

Likeliness to Recommend

Pros

Most Popular DocuSign Comparisons

Acrobat Sign

Dropbox Sign

Foxit eSign

Zoho Sign

SignRequest

PandaDoc eSignature

1
Since last award

Feature Ratings

E-Signatures

Digital Signature

User-Friendly

Security

Mobile

Regulatory Compliance

Notifications

Templates

Audit Trail

Workflow

Customizable Branding

Vendor Capability Ratings

Ease of Implementation

Usability and Intuitiveness

Business Value Created

Quality of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Customization

Ease of IT Administration

Vendor Support

Availability and Quality of Training