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DocuSign Logo Award Winner Product Badge
Docusign

DocuSign

Composite Score
8.9 /10
CX Score
9.0 /10
Category
DocuSign
8.9 /10

What is DocuSign?

Use DocuSign to complete approvals and agreements in minutes or hours—not days—from almost anywhere in the world. Quickly and securely access and sign documents. Easily upload and send documents for others to sign. Send reminders and check signing status almost any time.

Company Details


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Awards & Recognition

DocuSign won the following awards in the Electronic Signature category

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DocuSign Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on DocuSign.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

97 Plan to Renew

86 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love DocuSign?

2% Negative
7% Neutral
91% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Helps Innovate

Feature Ratings

Average 86

E-Signatures

89

Digital Signature

88

User-Friendly

88

Mobile

86

Audit Trail

86

Security

86

Regulatory Compliance

85

Notifications

85

Workflow

84

Templates

83

Cloud/On-Prem/Hybrid Deployment

83

Vendor Capability Ratings

Average 84

Usability and Intuitiveness

87

Ease of Implementation

87

Business Value Created

85

Ease of Data Integration

84

Quality of Features

83

Breadth of Features

83

Product Strategy and Rate of Improvement

82

Ease of IT Administration

82

Availability and Quality of Training

82

Ease of Customization

82

Vendor Support

82

DocuSign Reviews

Stella O.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2025

Good experience in managing contracts.

Likeliness to Recommend

10 /10

What differentiates DocuSign from other similar products?

It stands out in its practicality, especially for the client, as it allows commercial deals to be closed without the client struggling to read, fill out the corresponding fields, and sign. Another aspect that sets it apart is its performance with long documents. I've tried other platforms, and they simply crash when trying to add fields where the information is filled out. It's tedious, and that's why I opted for DocuSign because of its speed in that regard, as its field editor is extremely easy to use and it's fast with multi-page documents.

What is your favorite aspect of this product?

Personally, I like the platforms I use on a daily basis to be as simple as possible, especially during their initial implementations. This is what distinguishes this platform. It has been easy to use from day one. Furthermore, deploying this tool within my organization hasn't taken much time to adapt, especially for clients. It also simplifies the creation of new documents similar to existing ones, as it offers the ability to create templates for the data to be entered into documents. You can also start from the same documents and only change small, necessary details.

What do you dislike most about this product?

They should have an easier way to locate a document with specific signatures. This feature would be very useful as it would improve my workflow by having a document I want to reference readily available. They lack features for customizing formats such as currency and dates. Not all documents have the same format, as we have clients from different parts of the world who use different configurations. This means we have to manage signatures through other means or reach agreements, making the negotiation process more cumbersome. Their customer service is poor; they should improve this aspect.

What recommendations would you give to someone considering this product?

If you're unfamiliar with digital signatures, you can execute your commercial contracts with a few clients, especially new ones, to increase adaptability. Then, gradually, you can roll out DocuSign to your entire organization and see the time savings you'll achieve compared to traditional paperwork. You can integrate it with other platforms to automate business processes, and this platform will avoid delays in the wait times it takes to process a physical signature, since it's cumbersome to wait to send documents long distances and wait for them to be signed back.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Deepak G.

  • Role: Finance
  • Industry: Shipping
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2025

Reliable and Efficient Tool for Digital Signatures

Likeliness to Recommend

9 /10

What differentiates DocuSign from other similar products?

DocuSign stands out for its user friendly interface, strong security features and wide integration with other business tools making digital signing fast and seamless

What is your favorite aspect of this product?

My favorite aspect of DocuSign is how quickly and easily it lets me send, sign and manage documents from anywhere, saving time and reducing paper use.

What do you dislike most about this product?

I have found no significant drawbacks with this product. It consistently meets my expectations and performs reliably across all key functions, making it a dependable tool for my workflow

What recommendations would you give to someone considering this product?

I would recommend this product to anyone looking for a reliable and efficient solution. It offers a user friendly experience and strong features that can streamline your workflow effectively.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Trustworthy
  • Unique Features

Nathan B.

  • Role: Industry Specific Role
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2025

easy to use and improves productivity

Likeliness to Recommend

10 /10

What differentiates DocuSign from other similar products?

it is easy to use and our vendors use it also, so it makes inter company collaboration easier.

What is your favorite aspect of this product?

its easy to use and is fast.

What do you dislike most about this product?

nothing, it is great at what it does.

What recommendations would you give to someone considering this product?

I definitely recommend it, it has improved our productivity through replacing paper signatures and having to scan them back in.

Pros

  • Reliable
  • Enables Productivity
  • Continually Improving Product
  • Performance Enhancing

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