What is Document360?
Document360 is the leading cloud-based Knowledge management platform, bringing together collaboration and knowledge. It allows organizations to create a public and private knowledge base to help employees and customers. You can create online FAQ pages, publish SOP's, centralize information, create product documentation and user manuals. Integrated with many 3rd party tools to fit your ecosystem. Integrations including Freshdesk, Zendesk, Intercom, Drift, Teams, Chrome, Slack, and many more.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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95 Likeliness to Recommend
100 Plan to Renew
93 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+95 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Document360?
Pros
- Performance Enhancing
- Trustworthy
- Unique Features
- Effective Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Role-Based Access
Cataloging
Social Features
Configurable Knowledge Repository
Bulk Actions
Multiple File Type Support
Workflow and Approval Management
Intelligent Search
Version Control
Reporting and Analytics
AI Capabilities
Vendor Capability Ratings
Usability and Intuitiveness
Ease of Customization
Product Strategy and Rate of Improvement
Ease of Implementation
Breadth of Features
Vendor Support
Ease of IT Administration
Business Value Created
Availability and Quality of Training
Ease of Data Integration
Quality of Features
Document360 Reviews
Robin B.
- Role: Operations
- Industry: Construction
- Involvement: Business Leader or Manager
Submitted Sep 2021
A good SaaS Knowledge base platform.
Likeliness to Recommend
What differentiates Document360 from other similar products?
The ease of use and the functionality keeps it different from other products.
What is your favorite aspect of this product?
Remote accessibility and editing on get-go of documents at any given time.
What do you dislike most about this product?
Lack of AI.
What recommendations would you give to someone considering this product?
I highly recommend others to consider this product.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Debby K.
- Role: C-Level
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Aug 2021
Great support during free trial and afterwards
Likeliness to Recommend
What differentiates Document360 from other similar products?
More intuitive. Customized for our specific needs. Constant improvement of solution with monthly communications. Good mechanism for putting in enhancements and keeping users informed on enhancements. Excellent support.
What is your favorite aspect of this product?
Ease of use.
What do you dislike most about this product?
nothing......
What recommendations would you give to someone considering this product?
Do the trial.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
James J.
- Role: Operations
- Industry: Entertainment
- Involvement: Business Leader or Manager
Submitted Aug 2021
Easy to use for end users. Formatting is a battle
Likeliness to Recommend
What differentiates Document360 from other similar products?
Ease of use. Simplicity. Security levels of document and tool sharing.
What is your favorite aspect of this product?
Security levels of document and tool sharing.
What do you dislike most about this product?
Formatting documents is always a huge struggle. Bullett points and line spacing are always changing and impossible to work with
What recommendations would you give to someone considering this product?
Ensure you have plenty of time to import your materials and support locations on instructing how to use it.
Pros
- Effective Service
- Saves Time
- Transparent
- Reliable
Cons
- Inhibits Innovation
- Slower Product Innovation
Please tell us why you think this review should be flagged.
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