What is Document360?
Document360 is the leading cloud-based Knowledge management platform, bringing together collaboration and knowledge. It allows organizations to create a public and private knowledge base to help employees and customers. You can create online FAQ pages, publish SOP's, centralize information, create product documentation and user manuals. Integrated with many 3rd party tools to fit your ecosystem. Integrations including Freshdesk, Zendesk, Intercom, Drift, Teams, Chrome, Slack, and many more.
Company Details
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95 Likeliness to Recommend
100 Plan to Renew
93 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+95 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Document360?
Pros
- Performance Enhancing
- Trustworthy
- Unique Features
- Effective Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Role-Based Access
Cataloging
Social Features
Configurable Knowledge Repository
Bulk Actions
Multiple File Type Support
Workflow and Approval Management
Intelligent Search
Version Control
Reporting and Analytics
AI Capabilities
Vendor Capability Ratings
Usability and Intuitiveness
Ease of Customization
Product Strategy and Rate of Improvement
Ease of Implementation
Breadth of Features
Vendor Support
Ease of IT Administration
Business Value Created
Availability and Quality of Training
Ease of Data Integration
Quality of Features
Document360 Reviews
Ajal J.
- Role: Information Technology
- Industry: Media
- Involvement: End User of Application
Submitted Sep 2021
Comprehensive solution for knowledge management
Likeliness to Recommend
What differentiates Document360 from other similar products?
Its ease of use. The platform gives wide options for team collaboration.
What is your favorite aspect of this product?
Document360 lets you work as a team and each teammates can contribute and manage the projects remotely.
What do you dislike most about this product?
Nothing as such. We could not find any.
What recommendations would you give to someone considering this product?
We are satisfied with the implementation of Document360 in our office. Its highly recommended.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Jerin D.
- Role: C-Level
- Industry: Apparel
- Involvement: Initial Implementation
Submitted Sep 2021
Fantastic Product
Likeliness to Recommend
What differentiates Document360 from other similar products?
The software is extremely easy to use and efficient.
What is your favorite aspect of this product?
There's a lot to talk about this product. The most striking feature is the discussion platform.
What do you dislike most about this product?
There's actually nothing to dislike about this product. Overall we are satisfied with it.
What recommendations would you give to someone considering this product?
We highly recommend others to consider this product because of the usability and features it offers.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
- Role: Sales Marketing
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Sep 2021
Fantastic product features
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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