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Kovai Limited

Document360

Composite Score

8.0 /10

CX Score

8.1 /10

18 Reviews Write a Review

Claim Software

What is Document360?

Document360 is the leading cloud-based Knowledge management platform, bringing together collaboration and knowledge. It allows organizations to create a public and private knowledge base to help employees and customers. You can create online FAQ pages, publish SOP's, centralize information, create product documentation and user manuals. Integrated with many 3rd party tools to fit your ecosystem. Integrations including Freshdesk, Zendesk, Intercom, Drift, Teams, Chrome, Slack, and many more.

Company Details

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Awards & Recognition

Document360 won the following awards in the Knowledge Management category

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2023 Emotional Footprint Champion

2023

Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2022 Emotional Footprint Champion

2022

Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

Document360 Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Document360.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

95 Likeliness to Recommend

100 Plan to Renew

87 Satisfaction of Cost Relative to Value

5
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Document360?

5% Negative

0% Neutral

95% Positive

Pros

Performance Enhancing
Trustworthy
Unique Features
Effective Service

Feature Ratings

Average 91

Role-Based Access

Cataloging

Intelligent Search

Version Control

Multiple File Type Support

Rich Text Editor

Workflow and Approval Management

API Integration

Configurable Knowledge Repository

Bulk Actions

Social Features

Vendor Capability Ratings

Average 92

Vendor Support

Product Strategy and Rate of Improvement

Ease of Implementation

Breadth of Features

Business Value Created

Availability and Quality of Training

Usability and Intuitiveness

Ease of Customization

Quality of Features

Ease of IT Administration

Ease of Data Integration

Document360 Reviews

Julian W.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2026

Perfect for Getting the Documentation Out

Likeliness to Recommend

10 /10

What differentiates Document360 from other similar products?

Beyond enabling you to easily create a professional-looking knowledge base, Document360 is continuously adding new capabilities that make the platform easier to use and deliver a better end-user experience. For example, it’s simple to build or update the home page, and the AI tools help generate draft articles to get you started faster. I also appreciate having two strong editor options: Markdown (my preference) and an advanced WYSIWYG editor with useful features such as tabs within an article.

What is your favorite aspect of this product?

When creating articles, you can use either a WYSIWYG editor or a Markdown editor, which makes article creation fast and straightforward. I especially like the Markdown option when connecting to AI tools like Claude. The WYSIWYG editor also includes some excellent features, such as tabs, so you can organize content within an article across multiple tabs instead of stacking everything vertically.

What do you dislike most about this product?

Not being able to use some of the features from the WYSIWYG editor in the markdown editor, like tabs. The advanced search utility includes a number of filters that we don't use and there is no way to present to the user only the filters that are wanted.

What recommendations would you give to someone considering this product?

Document360 has enabled us to present everything we want the customer to have access to, under one roof.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Nibu T.

Role: Industry Specific Role
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2025

Best price to value KB

Likeliness to Recommend

9 /10

What differentiates Document360 from other similar products?

Customer support is very good. Implantation was free for us They have a transparent product roadmap Level of control is detailed

What is your favorite aspect of this product?

Listening to customer feedback Small innovative features at regular intervals

What do you dislike most about this product?

Has some usability issues

What recommendations would you give to someone considering this product?

There's nothing that comes close to Document360 for the price to value. Every year we check, and that's the inference everytime!

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Mayne R.

Role: Sales Marketing
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2023

Objective Coordination Tool

Likeliness to Recommend

7 /10

What differentiates Document360 from other similar products?

Document360 ensure there is the bulk actions

What is your favorite aspect of this product?

Document360 includes the required social features.

What do you dislike most about this product?

Document360 multiplies the economic gains for companies.

What recommendations would you give to someone considering this product?

Document360 is suitable in setting the right coordination with clients

Pros

Continually Improving Product
Reliable
Unique Features
Efficient Service

Document360

What is Document360?

Company Details

Need Assistance?

Awards & Recognition

2023 Emotional Footprint Champion

2022 Emotional Footprint Champion

Document360 Ratings

95 Likeliness to Recommend

100 Plan to Renew

87 Satisfaction of Cost Relative to Value

5 Since last award

Emotional Footprint Overview

+96 Net Emotional Footprint

How much do users love Document360?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Role-Based Access Enable different levels of access based on role, allowing different articles to be available only to specific audiences as needed.

Cataloging Ability to organize documents and data based on similar tags, keywords and groupings.

Intelligent Search Provide user with filters and facets to refine search results, with auto-suggest capabilities, natural language search and search engine indexing.

Version Control Tracking of document versions with each iteration of document changes.

Multiple File Type Support Write or translate articles to multiple languages and allow users to search in multiple languages to support global customers.

Rich Text Editor Allows users to create and share information using text and other formats such as charts, images, audio, and video, with easy formatting options.

Workflow and Approval Management Ability to model, build, and execute automatic workflows for the purpose of managing content-centric processes.

API Integration API integrations with enterprise apps e.g. collaboration/communication tools, CRM, ECM, and existing knowledge sources allow access to content in multiple ways.

Configurable Knowledge Repository The solution provides the ability to create, manage, disseminate and archive knowledge articles in a structured format.

Bulk Actions Allows users to import and export multiple articles at a time, make updates and changes to multiple categories, properties, or articles simultaneously.

Social Features Social features allow knowledge users to like, rate, comment, or tag knowledge content.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Document360 Reviews

Julian W.

Perfect for Getting the Documentation Out

Likeliness to Recommend

Pros

Nibu T.

Best price to value KB

Likeliness to Recommend

Pros

Mayne R.

Objective Coordination Tool

Likeliness to Recommend

Pros

5
Since last award

Feature Ratings

Role-Based Access

Cataloging

Intelligent Search

Version Control

Multiple File Type Support

Rich Text Editor

Workflow and Approval Management

API Integration

Configurable Knowledge Repository

Bulk Actions

Social Features

Vendor Capability Ratings

Vendor Support

Product Strategy and Rate of Improvement

Ease of Implementation

Breadth of Features

Business Value Created

Availability and Quality of Training

Usability and Intuitiveness

Ease of Customization

Quality of Features

Ease of IT Administration

Ease of Data Integration