What is Document360?
Document360 is the leading cloud-based Knowledge management platform, bringing together collaboration and knowledge. It allows organizations to create a public and private knowledge base to help employees and customers. You can create online FAQ pages, publish SOP's, centralize information, create product documentation and user manuals. Integrated with many 3rd party tools to fit your ecosystem. Integrations including Freshdesk, Zendesk, Intercom, Drift, Teams, Chrome, Slack, and many more.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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95 Likeliness to Recommend
100 Plan to Renew
93 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+95 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Document360?
Pros
- Performance Enhancing
- Trustworthy
- Unique Features
- Effective Service
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Role-Based Access
Cataloging
Social Features
Configurable Knowledge Repository
Bulk Actions
Multiple File Type Support
Workflow and Approval Management
Intelligent Search
Version Control
Reporting and Analytics
AI Capabilities
Vendor Capability Ratings
Availability and Quality of Training
Ease of Implementation
Ease of IT Administration
Ease of Customization
Usability and Intuitiveness
Vendor Support
Ease of Data Integration
Quality of Features
Breadth of Features
Product Strategy and Rate of Improvement
Business Value Created
Document360 Reviews
Mayne R.
- Role: Sales Marketing
- Industry: Consulting
- Involvement: End User of Application
Submitted Feb 2023
Objective Coordination Tool
Likeliness to Recommend
What differentiates Document360 from other similar products?
Document360 ensure there is the bulk actions
What is your favorite aspect of this product?
Document360 includes the required social features.
What do you dislike most about this product?
Document360 multiplies the economic gains for companies.
What recommendations would you give to someone considering this product?
Document360 is suitable in setting the right coordination with clients
Pros
- Continually Improving Product
- Reliable
- Unique Features
- Efficient Service
Tiny T.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Dec 2022
The interface of document360 is very easy to use.
Likeliness to Recommend
What differentiates Document360 from other similar products?
The interface for document360 is very easy to use and it offers a lot of features. The search function on the site is excellent and allows users to findn what they need quickly.
What is your favorite aspect of this product?
The search function on the site is excellent and allows users to find what they need quickly. All in one SaaS based platform for sharing documents and collaborating with your trams.
What do you dislike most about this product?
Managing multiple users can be assigning permission may get complicated if you do not have dedicated resources working on this platform
What recommendations would you give to someone considering this product?
I have reliased that it reduces the cost, can share knowledge and get benefits.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Yuri G.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Apr 2022
Provides fast and accurate customer service
Likeliness to Recommend
What differentiates Document360 from other similar products?
Document360 has provided us with an environment that simplifies customer service through the use of frequently asked questions. It has also made it easier for us to help our customers and answer their queries regarding the products we offer. Document360 has helped us provide better customer service and foster better customer relationships.
What is your favorite aspect of this product?
In my organization we have used this tool to create discussion platforms, publish articles and manage customer relationships. It is a platform that enjoys a good user interface, ease of use and rich in useful features to understand and address the needs of our customers and improve our service we provide to our customers.
What do you dislike most about this product?
It does not support other languages and its subscription cost is quite high.
What recommendations would you give to someone considering this product?
Document360 is a great platform for those who are looking for better customer service relationships through the creation of useful material such as FAQs. It is also a good platform for discussion and for answering queries associated with the products you offer to your customers. It is worth using.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity