Datadog Customer Reviews 2026 | Application Performance

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Datadog

Composite Score

8.8 /10

CX Score

8.8 /10

59 Reviews Write a Review

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What is Datadog?

Datadog is a monitoring service for hybrid cloud applications, assisting organizations in improving agility, increasing efficiency, and providing end-to-end visibility across the application and organization. Datadog is the essential monitoring platform for cloud applications that brings together data from servers, containers, databases, and third-party services to make your stack entirely observable. These capabilities help DevOps teams avoid downtime, resolve performance issues, and ensure customers are getting the best user experience.

Company Details

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Awards & Recognition

Datadog won the following awards in the Application Performance & Observability-Enterprise category

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2026 Emotional Footprint Champion

Latest Award, 2026

2 Top Rated Capabilities

6 Top Rated Features

2025

Product Impact

2025

2 Top Rated Capabilities

7 Top Rated Features

2024

Datadog Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Datadog.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

2
Since last award

94 Plan to Renew

1
Since last award

83 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Datadog?

0% Negative

5% Neutral

95% Positive

Pros

Enables Productivity
Unique Features
Acts with Integrity
Effective Service

Feature Ratings

Average 85

Cloud Integration

Server Monitoring

Error Reporting

Transaction Request Performance

Application Metric Reporting

Synthetic Monitoring (RUM)

Code Performance Monitoring

Enterprise Cloud Platform Support

Scalability

Non-Commodity Operating Systems

Application Request Tracing

Vendor Capability Ratings

Average 83

Breadth of Features

Ease of Implementation

Product Strategy and Rate of Improvement

Availability and Quality of Training

Business Value Created

Quality of Features

Usability and Intuitiveness

Vendor Support

Ease of IT Administration

Ease of Data Integration

Ease of Customization

Also Featured in...

Systems Management

Score 8.7

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Network Monitoring - Enterprise

Score 8.6

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IoT Management

Score 8.4

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AIOps

Score 7.7

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Datadog Reviews

Megan M.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2024

Easy to use and helpful

Likeliness to Recommend

7 /10

What differentiates Datadog from other similar products?

The ability to implement quickly and seamlessly

What is your favorite aspect of this product?

The alerts are very helpful

What do you dislike most about this product?

The ability to customize

What recommendations would you give to someone considering this product?

Test out various products to be sure

Pros

Enables Productivity
Effective Service
Saves Time
Respectful

Cons

Under Delivered

Mary W.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2024

Superior APM/Observability Platform

Likeliness to Recommend

8 /10

What differentiates Datadog from other similar products?

We have enjoyed using Datadag, an observability tool, and are exploring new capabilities for our needs. It has a fantastic user interface, integrations with major services, superior support for fast resolution, and an excellent team.

What is your favorite aspect of this product?

The interface of the tool is easy to use. This beautifully designed tool helps users monitor and analyze infrastructure performance. Help businesses flourish.

What do you dislike most about this product?

This service has been efficient since I started using it. I am incredibly pleased with this product and the hard work of the technical support and feature update teams; The product is getting better and better.

What recommendations would you give to someone considering this product?

This tool is great for tracking application performance. It provides important information that helps us solve many problems. This wonderful tool allows us to check the response time. We can track transactions.

Pros

Reliable
Efficient Service
Saves Time
Security Protects

Dinesh B.

Role: Information Technology
Industry: Engineering
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Nov 2023

Best Observability Insights Tool for APM

Likeliness to Recommend

10 /10

What differentiates Datadog from other similar products?

Comprehensive monitoring capabilities, allowing users to track the performance of their applications, identify bottlenecks, and gain insights into application behavior. Real-time Visibility, Cross-Platform Support.

What is your favorite aspect of this product?

It is very easy to use and UI is good. It provides deep visibility into application performance and enables them to catch critical errors before they affect end users.

What do you dislike most about this product?

One thing i dislike about Datadog is Customization limitations.

What recommendations would you give to someone considering this product?

I would highly recommend to go because of its Unique APM features and Infra service.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Datadog

What is Datadog?

Company Details

Need Assistance?

Awards & Recognition

2026 Emotional Footprint Champion

Datadog Ratings

90 Likeliness to Recommend

2 Since last award

94 Plan to Renew

1 Since last award

83 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love Datadog?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Cloud Integration Integration with automation and service management tools, as well as with public-cloud providers (e.g., Amazon Cloudwatch, Azure Monitoring, Google Cloud)

Server Monitoring Monitor usage and performance of all application dependencies like databases, servers, containers, web services, caching, etc.

Error Reporting Tracking and automatic notification of alerts or errors within the system.

Transaction Request Performance Tracking & Observing the performance of an application and all web and other transactions within your system.

Application Metric Reporting Tracking of both custom and basic application framework metrics.

Synthetic Monitoring (RUM) Synthetic front-end monitoring simulates user interactions with online applications, including fully scripted transactions.

Code Performance Monitoring Tracking application performance at the code-base level.

Enterprise Cloud Platform Support Monitoring capabilities for cloud platforms such as Cloud Foundry, OpenShift, Kubernetes, Azure ServiceFabric.

Scalability Scalability refers to the transaction size per second / time taken to put a transaction in the block and the time taken to reach a consensus.

Non-Commodity Operating Systems Non-Commodity Operating Systems capabilities such as AIX, z/OS, Solaris, IBM i, and z/Linux.

Application Request Tracing Detail key attributes of application requests and transactions.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Systems Management

Network Monitoring - Enterprise

IoT Management

AIOps

Datadog Reviews

Megan M.

Easy to use and helpful

Likeliness to Recommend

Pros

Cons

Mary W.

Superior APM/Observability Platform

Likeliness to Recommend

Pros

Dinesh B.

Best Observability Insights Tool for APM

Likeliness to Recommend

Pros

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Feature Ratings

Cloud Integration

Server Monitoring

Error Reporting

Transaction Request Performance

Application Metric Reporting

Synthetic Monitoring (RUM)

Code Performance Monitoring

Enterprise Cloud Platform Support

Scalability

Non-Commodity Operating Systems

Application Request Tracing

Vendor Capability Ratings

Breadth of Features

Ease of Implementation

Product Strategy and Rate of Improvement

Availability and Quality of Training

Business Value Created

Quality of Features

Usability and Intuitiveness

Vendor Support

Ease of IT Administration

Ease of Data Integration

Ease of Customization