Copper
8.1 / 10

What is Copper?

A Google-recommended CRM, Copper integrates and works seamlessly with your Gmail, Calendar and Drive so you never have to switch tabs to add contacts, track emails, find files and manage tasks in your marketing and sales process.

Company Details


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Awards & Recognition

Copper won the following awards in the Lead Management category

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Copper Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Copper.

88 Likeliness to Recommend

100 Plan to Renew

93 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Copper?

0% Negative
6% Neutral
94% Positive

Pros

  • Efficient Service
  • Effective Service
  • Inspires Innovation
  • Respectful

Feature Ratings

Average 89

Lead and Contact Categorization

97

Analytics and Reporting

93

Prospect Tracking

91

Lead Generation

89

Lead Scoring

88

Data Ingestion and Interoperability

86

Interaction Planning

85

Omni-Channel Communication Tracking

78

Mobile

67

Vendor Capability Ratings

Average 85

Breadth of Features

94

Ease of Customization

94

Ease of Data Integration

94

Ease of IT Administration

94

Usability and Intuitiveness

94

Availability and Quality of Training

89

Ease of Implementation

89

Product Strategy and Rate of Improvement

88

Quality of Features

88

Vendor Support

88

Business Value Created

75

Copper Reviews

Claire A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2024

Copper streamlines team communication and sales

Likeliness to Recommend

8 / 10

What differentiates Copper from other similar products?

It is a configurable and easy-to-use CRM that interacts with Workspace without any problems. Copper helps businesses achieve their goals by providing an easy-to-use interface with powerful features that facilitate efficient customer relationship management and streamlining the sales process.

What is your favorite aspect of this product?

As a salesperson, I track my daily activities, including opportunities, assignments, reminders, alerts, and calculations. With the help of copper, I was able to focus on what really mattered and sort my priorities with ease.

What do you dislike most about this product?

I really wish they had a small support team that could answer my queries in real time and keep an eye on my account so I can get things done. I would be more than happy to accept a one-time payment or additional monthly premium in exchange for this service.

What recommendations would you give to someone considering this product?

With its focus on assisting the sales process, the program is an excellent and reliable tool in its own right. There is a clear and concise data model. Finding what you need is easy, and adding, editing, and sharing content is easy, too. Gmail integration that is fully functional.

Pros

  • Helps Innovate
  • Enables Productivity
  • Acts with Integrity
  • Transparent

Paige W.

  • Role: Sales Marketing
  • Industry: Apparel
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2024

Program that streamlines business interactions.

Likeliness to Recommend

8 / 10

What differentiates Copper from other similar products?

Copper stands out from other programs thanks to its tight interaction with the Google ecosystem. This ensures that G Suite customers have a seamless experience. Nobody else can do it like Gmail does when it comes to managing contacts and opportunities. The platform is an appealing choice for customer relationship management because to its simplicity, excellent automation, and efficient tracking of client interactions; but, customization options are restricted.

What is your favorite aspect of this product?

I really enjoy how Copper works in the Google-environment. A huge time saver in Administration is the ability to manage opportunities and contacts straight from Gmail. Relationship management runs more smoothly and effectively when repetitive duties are automated and contacts with customers are tracked efficiently.

What do you dislike most about this product?

Considering compared to other CRM platforms, Copper's advanced customization capabilities can be lacking, which is my least favorite thing about the software. The interaction with the Google ecosystem is good, but it might be even better with more external tool integrations. When weighed against the overall efficiency it offers to customer relationship management, these aspects become insignificant.

What recommendations would you give to someone considering this product?

Because of its tight interaction with the Google ecosystem, which streamlines opportunity and contact management, I would suggest Copper. Efficiency is enhanced through the use of effective automation and the tracking of client interactions. Even though there is need for additional customization, the platform provides a strong and smooth experience for CRM.

Pros

  • Reliable
  • Performance Enhancing
  • Trustworthy
  • Unique Features

Richard Z.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

This program is incredible.

Likeliness to Recommend

10 / 10

What differentiates Copper from other similar products?

There are many tools that this program has to facilitate our work and business relationships, both on and off the web. Copper was created with the purpose of providing multiple tools that can be run autonomously to improve management and other elements that help to build an adequate process for each of the clients, from digital platforms to having a fluid work dynamic with my email and other Google tools, this software makes possible a better work infrastructure and vision of any type of company regardless of its size and job demand, Copper keeps up to date with all potential contacts and relationships from my work.

What is your favorite aspect of this product?

This program has the mission and long task of focusing on my contacts and the relationships that are being formed in my work department, there has not been a program in my job that gives me the ability to cover every aspect and parameter that builds and they strengthen the commercial relations and sales of my company, it is fantastic to see how it has the support of email and the multiple platforms on the Google web to have a much more accurate job, only with the help of Copper I have managed to have control Total of my contacts, this program offers me incredible comfort and stability in my work, I am quite happy every time that this program.

What do you dislike most about this product?

The interface of this program can be improved much more, the program is easy to use but the interface helps us to have a better performance with the program, in addition to options that allow us to have a better automatic messaging and marketing for each one of my contracts, also one of the main problems that this program presents is the need to have a good internet flow to connect, otherwise the program will be implemented much slower than normal, interrupting the flow with which it comes working.

What recommendations would you give to someone considering this product?

This program is incredible and over time it becomes essential for the formation of each company, since it is an excellent solution to establish adequate contact with each of your work relationships, in addition to offering a wide variety of options that enrich the way of your work on the web and will automate a large part of them to have a much faster and more effective job, that is why and more great features that the program has that I like to recommend it.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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