In Partnership With SelectHub
What is Constant Contact?
Constant Contact is a digital marketing platform that makes email marketing easy. With Constant Contact, you can create effective email marketing and other online marketing campaigns to meet your business goals. From email to social marketing, time-saving automations to standout customer support, we help your business grab the attention — and revenue — it deserves.
Company Details
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In Partnership With SelectHub
Constant Contact Ratings
Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
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Since last award
98 Plan to Renew
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Since last award
87 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Constant Contact?
Pros
- Reliable
- Acts with Integrity
- Security Protects
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Email Marketing Automation
Customer Journey Modelling
Marketing Project Management
Marketing Analytics
Marketing Asset Management
Mobile Marketing Management
Multivariant Testing
Social Media Marketing Management
Marketing Master Data Management
SMS Marketing
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Quality of Features
Usability and Intuitiveness
Vendor Support
Breadth of Features
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Data Integration
Ease of Customization
Ease of IT Administration
Also Featured in...
Constant Contact Reviews
Marina T.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Oct 2024
Effective for marketing campaigns.
Likeliness to Recommend
What differentiates Constant Contact from other similar products?
This platform is the preferred one within my company because of the ease with which I can massively manage emails for subscribers, run campaigns and apply strategies that work to have more visibility on social networks. So in general it makes it easier for me to spread information to different contacts already defined depending on the potential clients we are looking for. The best of all is that it does not require tedious installations, everything is based on the web, just a few clicks are enough to manage all email communication.
What is your favorite aspect of this product?
The variety of functions offered by this platform makes me want to continue using it as an email marketing tool. I like the way in which you can manage contacts and schedule emails depending on the clients already defined. It also has tools that allow you to have a greater number of followers on social networks thanks to the campaigns that can be done on this platform. The configuration of this platform is completely simple, it does not require previous knowledge other than common sense since the interface is very intuitive for people who create campaigns and do email marketing.
What do you dislike most about this product?
I find the creation of templates a bit limited, even more so when the templates that Constant Contact has are scarce. It is essential for me to have a large number of options available when creating templates since we generally handle different email formats which are not always based on the same template base. I find customer service to be very deficient in problem solving, it is essential to improve response times and provide better solutions since it is frustrating to have to rely on external sources to be able to fix a problem that this platform should already do for the simple fact of paying a subscription.
What recommendations would you give to someone considering this product?
Try out the tools it offers first to understand the integrations you want to achieve with the platforms you already use, since email automation combined with campaigns is a must. But in my opinion, this platform is very useful, even more so when it comes to the reports it generates to fine-tune marketing campaigns and make them more effective over time.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Shani L.
- Role: Sales Marketing
- Industry: Education
- Involvement: IT Development, Integration, and Administration
Submitted Jul 2024
Produces and manages the most powerful campaigns
Likeliness to Recommend
What differentiates Constant Contact from other similar products?
Constant Contact provides seamless email campaign management. The way Constant Contact allows you to create campaigns as well as stay up to date with updates and response rates is difficult to find with other applications.
What is your favorite aspect of this product?
Working with Constant Contact has contributed to transforming the process of dealing with marketing campaigns into an enjoyable experience. There are many ready-made templates, and Constant Contact helped us enhance fruitful cooperation in customizing the appropriate template for designing campaigns and publications with high impact. I love the dashboard that enables us to constantly monitor our progress. I love how easy it is to create reports, and Constant Contact's ability to easily collect data and consolidate it in one place.
What do you dislike most about this product?
There is nothing negative with Constant Contact, as it provides ease and smoothness during all steps.
What recommendations would you give to someone considering this product?
I highly recommend Constant Contact, as once you learn how to create campaigns and issue reports, you will not want to rely on any other system. It's also affordable and has the ability to handle large contact lists.
Pros
- Enables Productivity
- Trustworthy
- Efficient Service
- Effective Service
Please tell us why you think this review should be flagged.
Shashank S.
- Role: Consultant
- Industry: Consulting
- Involvement: Business Leader or Manager
Submitted Oct 2025
Simple and Reliable
Likeliness to Recommend
What differentiates Constant Contact from other similar products?
Constant Contact stands out for its excellent customer support, easy-to-use interface, and strong email deliverability. It also includes built-in tools for event management and a wide range of customizable templates, making it ideal for small businesses and beginners. Unlike many competitors, it offers a more personal, hands-on approach to helping users grow their email marketing efforts.
What is your favorite aspect of this product?
My favorite aspect of Constant Contact is its simplicity and ease of use. The drag-and-drop editor and ready-made templates make creating professional emails quick and effortless, even for beginners. Plus, the reliable customer support adds extra confidence when managing campaigns.
What do you dislike most about this product?
What I dislike most about Constant Contact is that its pricing can be a bit high compared to other tools offering similar features. Some advanced automation options and customization features also feel limited, which can restrict flexibility for experienced marketers.
What recommendations would you give to someone considering this product?
I’d recommend Constant Contact to anyone looking for an easy and reliable email marketing tool, especially small businesses or beginners. It’s great for building professional campaigns quickly. However, if you need advanced automation or more customization, you might want to compare it with other options before deciding.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Efficient Service
Please tell us why you think this review should be flagged.
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