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ConnectWise

ConnectWise PSA

Composite Score

6.7 /10

CX Score

6.6 /10

61 Reviews Write a Review

Claim Software

What is ConnectWise PSA?

Best practices in project management require two essential elements: collaboration and coordination. ConnectWise gives you both, ensuring a smooth-running project from beginning to end. Whatever you can imagine from a project management tool, you can do with ConnectWise and its integrated project management capabilities and system-generated templates.

Company Details

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Awards & Recognition

ConnectWise PSA won the following awards in the Professional Services Automation category

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0 Top Rated Capabilities

3 Top Rated Features

Latest Award, 2026

1 Top Rated Capabilities

0 Top Rated Features

2024

ConnectWise PSA Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ConnectWise PSA.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

80 Likeliness to Recommend

3
Since last award

82 Plan to Renew

3
Since last award

75 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+61 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ConnectWise PSA?

11% Negative

6% Neutral

83% Positive

Pros

Reliable
Respectful
Security Protects
Efficient Service

Cons

Slower Product Innovation
Under Delivered
Leverages Incumbent Status

Feature Ratings

Average 74

Security & Identity Management

Resource & Capacity Management

Auditability & Change History

Financial Management & Tracking

Utilization Management

Rate Card & Pricing Management

Revenue Recognition Support

Project and Engagement management

Expense Management

Time Tracking

Delivery & Financial reporting

Vendor Capability Ratings

Average 71

Business Value Created

Quality of Features

Breadth of Features

Ease of IT Administration

Ease of Data Integration

Ease of Implementation

Availability and Quality of Training

Usability and Intuitiveness

Ease of Customization

Product Strategy and Rate of Improvement

Vendor Support

ConnectWise PSA Reviews

Role: Information Technology
Industry: Technology
Involvement: Vendor Management and Renewal

Validated Review

Anonymous Reviewer

Submitted Nov 2021

Great product, very user friendly .

Likeliness to Recommend

9 /10

Pros

Performance Enhancing
Reliable
Enables Productivity
Unique Features

james l.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Nov 2021

An excellent scalable and flexible product.

Likeliness to Recommend

8 /10

What differentiates ConnectWise PSA from other similar products?

Easier to implement our field engineers' work plans, times and resolutions

What is your favorite aspect of this product?

Can implement with SNMP traps

What do you dislike most about this product?

Clunky interface at times

What recommendations would you give to someone considering this product?

Ensure you refresh ticket pages before making notes as it will timestamp the note with the time you last opened the ticket and it can skew statistics.

Pros

Reliable
Enables Productivity
Unique Features
Effective Service

Cons

Slower Product Innovation

Oliver H.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2021

Easy to use, a bit clunky at times

Likeliness to Recommend

8 /10

What differentiates ConnectWise PSA from other similar products?

Being able to tag the resources needed unique to every ticket or project

What is your favorite aspect of this product?

Ticket entry and report writing

What do you dislike most about this product?

There is a lot of things to learn before you can work efficiently with this service

What recommendations would you give to someone considering this product?

Takes time to get used to but once you have learned simple processes and know where to go to find things it works well and efficiently for almost every business need.

Pros

Reliable
Enables Productivity
Saves Time
Respectful

Cons

Slower Product Innovation
Commodity Features

ConnectWise PSA

What is ConnectWise PSA?

Company Details

Need Assistance?

Awards & Recognition

ConnectWise PSA Ratings

80 Likeliness to Recommend

3 Since last award

82 Plan to Renew

3 Since last award

75 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+61 Net Emotional Footprint

How much do users love ConnectWise PSA?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Security & Identity Management role-based access control & SSO integration

Resource & Capacity Management Define and manage talent pool skills, assign resources to engagements, forecast capacity and adjust allocations based on staffing demand / utilization

Auditability & Change History Comprehensive audit controls for changes to projects, engagements, financial records, resource allocation, controls and billing data

Financial Management & Tracking project margin tracking, cost versus revenue tracking and recognition

Utilization Management Managing and reporting on billable, chargeable, and product utilization

Rate Card & Pricing Management managing bill rates by role, person, client, region, contract or project

Revenue Recognition Support Supports delivery-based revenue recognition (percentage complete, milestone, or time-based) to track earned revenue, work in progress and deferred revenue.

Project and Engagement management Manage project scope, milestones, tasks, and deliverables throughout the engagement lifecycle from kickoff to closure.

Expense Management Expense information related to the expense, including reason, attendees, project and/or client information, and whether an expense is re-billable to a client.

Time Tracking Includes time tracking or recording, automatic timer, and timesheets.

Delivery & Financial reporting Standard and configurable reporting across utilization, delivery performance, billing and project-level financial outcomes

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

ConnectWise PSA Reviews

Great product, very user friendly .

Likeliness to Recommend

Pros

james l.

An excellent scalable and flexible product.

Likeliness to Recommend

Pros

Cons

Oliver H.

Easy to use, a bit clunky at times

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Security & Identity Management

Resource & Capacity Management

Auditability & Change History

Financial Management & Tracking

Utilization Management

Rate Card & Pricing Management

Revenue Recognition Support

Project and Engagement management

Expense Management

Time Tracking

Delivery & Financial reporting

Vendor Capability Ratings

Business Value Created

Quality of Features

Breadth of Features

Ease of IT Administration

Ease of Data Integration

Ease of Implementation

Availability and Quality of Training

Usability and Intuitiveness

Ease of Customization

Product Strategy and Rate of Improvement

Vendor Support