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Confluence Logo Award Winner Product Badge
Atlassian

Confluence

Composite Score
9.0 /10
CX Score
9.3 /10
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Category
Confluence
9.0 /10

What is Confluence?

Confluence is your remote-friendly team workspace where knowledge and collaboration meet. Confluence turns conversations into action built for lasting knowledge so you never lose great ideas or context in a transient notification or chat. From marketing and sales to development and operations, Confluence has solutions for every type of team and project to get your team doing the real work right away.

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Awards & Recognition

Confluence won the following awards in the Project Management - Enterprise category

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Confluence Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Confluence.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

98 Plan to Renew

89 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Confluence?

1% Negative
4% Neutral
95% Positive

Pros

  • Enables Productivity
  • Reliable
  • Performance Enhancing
  • Fair

Feature Ratings

Average 86

Collaboration

90

Document Management

90

Workflow Management

86

Resource Management

86

Planning and Scheduling

86

Time & Expense Tracking

85

Reporting

85

Hierarchical Task Management

85

Budget Management

84

Dependency and Milestone Tracking

83

Mobile Access

80

Vendor Capability Ratings

Average 85

Quality of Features

88

Business Value Created

87

Ease of IT Administration

86

Breadth of Features

85

Ease of Data Integration

85

Product Strategy and Rate of Improvement

85

Ease of Customization

85

Usability and Intuitiveness

85

Ease of Implementation

84

Availability and Quality of Training

82

Vendor Support

82

Confluence Reviews

Jannat ul I.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

Confluence is a collaborative wiki.

Likeliness to Recommend

9 /10

What differentiates Confluence from other similar products?

Confluence is a cutting-edge platform for collaborative document editing without sending copies. The ability to create templates is valuable. It's easy to use because input and content creation is simple, security and access are customizable, and it has many add-ons and plugins for integration with other software. Confluence is ideal for internal and external content sharing, our company's hub, and the best online document editor. It is used externally to share customer documentation, online help, and integration specifications on our product platform. That is a unique tool.

What is your favorite aspect of this product?

Confluence is a collaborative wiki that simplifies project planning, editing, multiple notes, task assignments, and feedback. It centralizes meetings, decisions, PRD, sprints, and outside documents. Confluence can organize and locate a lot of project documentation that is customizable and accessible to stakeholders and clients. Its intuitive user interface allows any PC user to use it and produce good results. Its intuitive user interface allows any PC user to use it and produce good results. The solution showed us where we were doing well and failing, helping us make better decisions.

What do you dislike most about this product?

Confluence's interface is confusing, and the preview function has issues rendering pages with scripts embedded within them. The fact that even a single corrupt page can bring an entire file to a halt is hugely frustrating to me. Unfortunately, it's not always clear which links go to which page in Confluence, given that the same page can have both long and short URLs.

What recommendations would you give to someone considering this product?

Confluence is not software for managing things; it is a place to store information. It integrates many productivity-boosting third-party platforms, and it manages documents instantly. It is scalable and flexible, and this platform optimizes collaboration. I would recommend it to other people.

Pros

  • Enables Productivity
  • Effective Service
  • Caring
  • Saves Time

Shivali M.

  • Role: Operations
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

Easy to use and very helpful in documenting

Likeliness to Recommend

9 /10

What differentiates Confluence from other similar products?

Confluence is a great product in documenting any documents and for training.

What is your favorite aspect of this product?

Documenting anything and drag and drop

What do you dislike most about this product?

Nothing i can think of

What recommendations would you give to someone considering this product?

Yes, i would recommend this to everyone for documenting

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Juliana M.

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

Confluence helps us to organize our projects

Likeliness to Recommend

9 /10

What differentiates Confluence from other similar products?

Confluence has been very useful to create and develop our projects in an orderly and efficient way, because it allows us to add all the information, files, images, links, etc., of our projects in an orderly way, so that no document is lost and everything is easily accessible. It has a search engine and different filters to quickly find the information you need.

What is your favorite aspect of this product?

It has a security system in roles, which allows to give or deny access, protecting confidential information. We can also add tasks, assign them and leave comments on them, to make it easier to execute them. It has a Gantt chart that allows us to have a better view of the projects and thus know their progress quickly.

What do you dislike most about this product?

The program is robust and complete, so it can be complicated to know and use all its tools, especially the most hidden ones. I would also like to be able to easily move a task to another project, without having to write it and add it again for that project.

What recommendations would you give to someone considering this product?

This program is all we need to be organized with our projects. It made our work easier since we have all the documentation of each project in an orderly manner and with easy access. It is also a reliable crm that helps us to organize our activities. Everything is always at hand in a single program.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Inspires Innovation

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