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Confluence Logo Award Winner Product Badge
Atlassian

Confluence

Composite Score
9.0 /10
CX Score
9.3 /10
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Category
Confluence
9.0 /10

What is Confluence?

Confluence is your remote-friendly team workspace where knowledge and collaboration meet. Confluence turns conversations into action built for lasting knowledge so you never lose great ideas or context in a transient notification or chat. From marketing and sales to development and operations, Confluence has solutions for every type of team and project to get your team doing the real work right away.

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Awards & Recognition

Confluence won the following awards in the Project Management - Enterprise category

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Confluence Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Confluence.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

98 Plan to Renew

89 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Confluence?

1% Negative
4% Neutral
95% Positive

Pros

  • Enables Productivity
  • Reliable
  • Performance Enhancing
  • Fair

Feature Ratings

Average 86

Collaboration

90

Document Management

90

Workflow Management

86

Resource Management

86

Planning and Scheduling

86

Time & Expense Tracking

85

Reporting

85

Hierarchical Task Management

85

Budget Management

84

Dependency and Milestone Tracking

83

Mobile Access

80

Vendor Capability Ratings

Average 85

Quality of Features

88

Business Value Created

87

Ease of IT Administration

86

Breadth of Features

85

Ease of Data Integration

85

Product Strategy and Rate of Improvement

85

Ease of Customization

85

Usability and Intuitiveness

85

Ease of Implementation

84

Availability and Quality of Training

82

Vendor Support

82

Confluence Reviews

David V.

  • Role: Operations
  • Industry: Transportation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

An easier way to complete projects in less time

Likeliness to Recommend

10 /10

What differentiates Confluence from other similar products?

Confluence is tackling all the problems that the past week had before it. 1. Confluence also resolves issues related to new methods of imagining software and utilizing current resources. 2. In addition, they have chosen a direct approach to solve the integration and modernization of corporate collaboration and project management. In less time it makes a vital and necessary tool for our company.

What is your favorite aspect of this product?

fantastic project management solution! There are add-ons from many sources that can be simply connected with the product and have a fair probability of working together as a whole. All of my team members use it to communicate technical expertise or current project-related knowledge. We received a great ROI from the product in terms of productivity because, with its help, we are able to manage different projects at the same time.

What do you dislike most about this product?

My one and only complaint are that when we change a document in space or create a new document, it is quite difficult to delete it effectively. Import and export functionality may also be enhanced and also enabled to import and export documents as Google docs.

What recommendations would you give to someone considering this product?

Users can connect apps to Confluence using templates generated by other applications or other Atlassian products. Users also frequently link Jira and Confluence for more efficient project management. Users may consolidate and simplify project planning by integrating apps with Confluence.

Pros

  • Helps Innovate
  • Reliable
  • Effective Service
  • Respectful

Chris D.

  • Role: Sales Marketing
  • Industry: Construction
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Highly effective and enjoyable to configure.

Likeliness to Recommend

10 /10

What differentiates Confluence from other similar products?

Confluence has allowed us to manage my entire team by giving each member their own work area. It is easily customizable and can be scattered to a large number of people. This is especially useful for teams that are pressed for time to complete a project. It enables them to effectively collaborate with one another. It also helps them save time.

What is your favorite aspect of this product?

Unlike other Confluence pages, it includes a list of activities that clarify the page's numerous different action items. It has a lot of features, but my top pick is its freedom. Confluence has more features and can be tailored to our team's needs. We can easily prioritize tasks and keep everyone in sync. Furthermore, I appreciate how simple privileges and access are, and how I can add and invite people.

What do you dislike most about this product?

Individuals may prefer using other products over confluence due to its insufficient documentary base. Although it is not as buggy as others, it occasionally crashes when used for an extended period of time, and some errors are difficult to remove.

What recommendations would you give to someone considering this product?

Confluence is a great alternative for small to medium-sized businesses. It allows a group to have access to information and multiple projects in one spot. Furthermore, users can change their projects to meet our specific needs by adding new features. Businesses must try Confluence because they will receive a fantastic return on their investment.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Alec f.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Has beaten rivals in terms of effectiveness

Likeliness to Recommend

8 /10

What differentiates Confluence from other similar products?

There aren't many bespoke styling possibilities that would be interesting to add. Additionally, it doesn't seem to be possible to build a document's table of contents automatically, which would be quite beneficial. To make it simple to switch to other apps if necessary, the content must be portable. I like Confluence since it not only beats opponents in terms of functionality but also triumphs by providing such a straightforward and admirable means of bringing our initiatives to a successful conclusion. Confluence is an eye-catching, stylish, and simple-to-use tool that makes my day-to-day job a lot easier.

What is your favorite aspect of this product?

Its link with Jira is its best feature because it gives me quick access to all Jira dashboards and enables task support for paperwork. One of my favorite features of Confluence is that it has ready-made templates that let me design different kinds of papers. To prevent repetition, it is possible to organize documents into a hierarchy and link each level to the next.

What do you dislike most about this product?

Some of its restrictions on custom formatting annoy me. Additionally, difficult was the implementation. The fact that we are compelled to use their cloud services is quite awful, but it won't just be an issue for us, it will also be a challenge for the company, which has tight rules with constraints on the physical storage of data.

What recommendations would you give to someone considering this product?

Modern techniques are offered by Confluence to assist users in managing documents on a single page during the course of a project. Task creation and assignment are quite easy. It contains numerous tools for creating documents with excellent visuals and for safely exporting them, so project management teams who want a secure environment must utilize it.

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Efficient Service

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