Confluence Logo Award Winner Product Badge
Confluence Logo Award Winner Product Badge
Atlassian

Confluence

Composite Score
8.9 /10
CX Score
9.1 /10
Confluence
8.9 /10

What is Confluence?

Confluence is your remote-friendly team workspace where knowledge and collaboration meet. Confluence turns conversations into action built for lasting knowledge so you never lose great ideas or context in a transient notification or chat. From marketing and sales to development and operations, Confluence has solutions for every type of team and project to get your team doing the real work right away.

Company Details


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Awards & Recognition

Confluence won the following awards in the Knowledge Management category

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Confluence Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Confluence.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

99 Plan to Renew

86 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Confluence?

1% Negative
6% Neutral
93% Positive

Pros

  • Enables Productivity
  • Reliable
  • Fair
  • Respectful

Feature Ratings

Average 83

Role-Based Access

86

Version Control

84

Workflow and Approval Management

84

Intelligent Search

84

Multiple File Type Support

84

Configurable Knowledge Repository

84

API Integration

83

Cataloging

83

Rich Text Editor

82

Reporting and Analytics

82

Multi-Language Support

81

Vendor Capability Ratings

Average 84

Business Value Created

87

Ease of Implementation

87

Quality of Features

85

Ease of IT Administration

84

Availability and Quality of Training

84

Ease of Customization

84

Ease of Data Integration

84

Product Strategy and Rate of Improvement

83

Usability and Intuitiveness

83

Vendor Support

83

Breadth of Features

83

Confluence Reviews

Elman M.

  • Role: Operations
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2025

Confluence

Likeliness to Recommend

10 /10

What differentiates Confluence from other similar products?

Confluence is out main data management tool, it makes easier our jobs since it has all t he information needed in one place, as well documentation and processes. Customization is a huge plus, it is extremely helpful for collaboration, to document processes, document updates, share information across teams and its extremely secure.

What is your favorite aspect of this product?

Customization and information sharing, I love how easy it is to share updates and keep track of every information across the company.

What do you dislike most about this product?

It is not very user-friendly, the interface must result kind of complex for new users, the editor sometimes is also a tad slow when inputting a fair amount of information.

What recommendations would you give to someone considering this product?

Give it a try since it keeps all information in one place, its useful, helps you manage all your projects and assign them without any issue, great for collaborations and remote teams.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

AKHIL K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2025

Best tool for collaboration and documentation

Likeliness to Recommend

10 /10

What differentiates Confluence from other similar products?

Confluence acts as a central source of truth for all our project-related information. We rely on it to document both the technical and functional details of our projects. Tracking changes is straightforward, and uploading files for future reference is hassle-free. The integration with tools such as Jira, GitHub, and others works seamlessly. Organizing test strategies, plans, cases, and reports is made simple by the page hierarchy feature. Customer support is responsive and helpful. The tool is easy to implement, and we use it daily for documentation, reference, and obtaining approvals. Its integration with intelligent AI agents also allows us

What is your favorite aspect of this product?

The main benefit for me is how easy it is to add and organize all our project details and documents in one central location. This is particularly valuable since we work closely with clients. We can create detailed pages that cover every functional and technical aspect of a project. Sharing project files, such as mockups or requirement documents for client approval, is then simple and efficient. In my QA role, Confluence is indispensable because it allows me to organize test strategies, plans, and cases with ease. I can set up a dedicated QA section to outline the entire testing lifecycle. We also document important meeting notes and key point

What do you dislike most about this product?

Since we work with thousands of pages, searching by keywords often produces a lot of irrelevant results. The software also offers only basic advanced formatting options, which can be limiting. Additionally, creating complex tables and writing intricate mathematical equations is quite challenging.

What recommendations would you give to someone considering this product?

Confluence is best for those who are looking for a collaboration tool to create a "single source of truth" for company project documentation. If you are using Jira confluence helps us for project plans, requirements, and documentation directly to development tickets. Its a cost effective tool for all your documentation and collaboration purpose.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Michael H.

  • Role: Operations
  • Industry: Healthcare
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jun 2025

Confluence with a Great Influence

Likeliness to Recommend

8 /10

What differentiates Confluence from other similar products?

Confluence provides customizable features that other products don't have. In addition, Confluence has some features that allow members to connect or integrate with products, like Jira.

What is your favorite aspect of this product?

Content editing is particularly my favorite aspect of the product. I'm highly used to writing and sharing articles.

What do you dislike most about this product?

I do not think there is something to dislike the most. However, the lack of features is something that I would not like about the product.

What recommendations would you give to someone considering this product?

Learn the features, implement with different products and work on available integrations to get the right feel of the product.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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