What is Confluence?
Confluence is your remote-friendly team workspace where knowledge and collaboration meet. Confluence turns conversations into action built for lasting knowledge so you never lose great ideas or context in a transient notification or chat. From marketing and sales to development and operations, Confluence has solutions for every type of team and project to get your team doing the real work right away.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
99 Plan to Renew
88 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Confluence?
Pros
- Enables Productivity
- Helps Innovate
- Respectful
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Document Management
Resource Management
Planning and Scheduling
Reporting
Workflow Management
Time & Expense Tracking
Hierarchical Task Management
Dependency and Milestone Tracking
Budget Management
Mobile Access
Vendor Capability Ratings
Quality of Features
Ease of IT Administration
Business Value Created
Product Strategy and Rate of Improvement
Breadth of Features
Ease of Implementation
Usability and Intuitiveness
Ease of Data Integration
Ease of Customization
Availability and Quality of Training
Vendor Support
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Confluence Reviews
Maria Andrea S.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Sep 2024
Increases Team Collaboration Potential
Likeliness to Recommend
What differentiates Confluence from other similar products?
Confluence stands out for its ability to connect dispersed knowledge across the organization, its integration with other tools in the Atlassian suite, such as Jira and Trello, and its document change tracking and review functionality. In our organization, we use Atlassian Confluence to foster cross-team collaboration and centralize content creation and management.
What is your favorite aspect of this product?
I like it because it allows the creation of documents, tables, charts, graphs, mind maps, among others, all in one place. The software addresses the business problems of miscommunication and information sharing by allowing users to create, organize and share content in real time.
What do you dislike most about this product?
The interface can be overwhelming for new users, and there may be some performance issues with the software in certain circumstances.
What recommendations would you give to someone considering this product?
While Atlassian Confluence is best suited for specific scenarios, we believe Atlassian Confluence is suitable for teams that need to centralize information and foster real-time collaboration
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
Deepti Y.
- Role: Operations
- Industry: Engineering
- Involvement: IT Development, Integration, and Administration
Submitted Sep 2024
Totally Satisfying and easy to use
Likeliness to Recommend
What differentiates Confluence from other similar products?
It is easy to use its mobile accessibility is too useful which help in maintaining all task aligned easily.
What is your favorite aspect of this product?
Its mobile accessibility feature
What do you dislike most about this product?
Costing Part
What recommendations would you give to someone considering this product?
Its Centralized repository feature make it very unique and with it task management made too easy.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Amber P.
- Role: Finance
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Sep 2024
Automation of Process Innovation
Likeliness to Recommend
What differentiates Confluence from other similar products?
This is a capability that sets the platform apart from simple sharing and editing tools: a library of templates. Templates of the process mapping, SWOT, and the project planning saved time when preparing each session.
What is your favorite aspect of this product?
The collaboration is particularly beneficial when brainstorming remotely with Confluence. Everyone can equally submit proposals, feedback, and edits at the same time. The ability to embed diverse content types from spreadsheets to video demos enriches discussions with relevant data and examples.
What do you dislike most about this product?
One issues with search that happen when content accumulates: Confluence is notorious for this. This can hamper easy filtering and access to specific process insights from previous work sessions.
What recommendations would you give to someone considering this product?
In the reconfiguration of a customer's service workflow, we recently employed a status board to publicly track issues, ideas, and votes for change. In doing so, they emerged with new ideas about how to make organizations more responsive to the public. For example, they used what was originally an automated chatbot for general questions in social care, as this would save time for employees and let them focus on more complicated cases. The visual process maps we created in Confluence in collaboration with the occupants of the various departments became the implementation plan.
Pros
- Performance Enhancing
- Trustworthy
- Efficient Service
- Effective Service
Please tell us why you think this review should be flagged.
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