What is Confluence?
Confluence is your remote-friendly team workspace where knowledge and collaboration meet. Confluence turns conversations into action built for lasting knowledge so you never lose great ideas or context in a transient notification or chat. From marketing and sales to development and operations, Confluence has solutions for every type of team and project to get your team doing the real work right away.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
1
Since last award
100 Plan to Renew
1
Since last award
88 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+95 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Confluence?
Pros
- Continually Improving Product
- Fair
- Enables Productivity
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Task Assignment
Task Status
Add Notes
List Tasks
Due Dates
Task Categorization
Notifications
Task Prioritization
Calendar View
Add Attachments
Automated Workflow
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Product Strategy and Rate of Improvement
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Customization
Availability and Quality of Training
Ease of Data Integration
Vendor Support
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Confluence Reviews
Arthur V.
- Role: Operations
- Industry: Utilities
- Involvement: End User of Application
Submitted Nov 2024
Fantastic product
Likeliness to Recommend
What differentiates Confluence from other similar products?
Confluence's interface makes it easy for teams to collaborate and share information. Centralized knowledge sharing: Confluence can help teams manage and organize information across projects.
What is your favorite aspect of this product?
Confluence software are generally positive, noting its features for collaboration, knowledge sharing, and project management:
What recommendations would you give to someone considering this product?
Confluence allows for real-time editing and inline commenting. History comparison view, confluence's history comparison view can help users track changes and who made them.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Unique Features
Please tell us why you think this review should be flagged.
Ashok S.
- Role: Sales Marketing
- Industry: Consulting
- Involvement: Business Leader or Manager
Submitted Oct 2026
I can say confluence is one of the best tools.
Likeliness to Recommend
What differentiates Confluence from other similar products?
The flexibility to add anything like files, dates, tables, etc. on an open canvas. Confluence also provides better structure to keep the items.
What is your favorite aspect of this product?
The collaboration, documentation and integration flexibility is my favorite aspect of this product.
What do you dislike most about this product?
Handling large table like with more rows, it takes lots of system resource considering the text only.
What recommendations would you give to someone considering this product?
A must to use product. Far better than any other tool known to me.
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Efficient Service
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Mark A.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted May 2026
A Reliable Team Collaboration Tool.
Likeliness to Recommend
What differentiates Confluence from other similar products?
What differentiates Confluence is that it makes it very easy for us to organize pages like a tree. I am able to create a page for each of my features and then place them under each other according to the project. In Notepad, this organization is not as clear and the users can easily lost track due to mismanagement.
What is your favorite aspect of this product?
My favorite feature is the part where the templates acts super resourceful for us. I am also able to customize templates for my team that has everything pre-written, the goal, user story, acceptance criteria, etc. Whenever we have to start a new project, I copy this template and just fill in the new stuff. It has saved me tons of time from setting things up from scratch every time I have to get onto a new project. This feature has quadrupled my productivity and my team is happy because everyone works in the same pattern.
What do you dislike most about this product?
The most dislike thing about this product is that when a lot of people work at the same time in Confluence, the page automatically refreshes and my cursor flies away. I'm writing somewhere and suddenly everything disappears. Then I have to find that place again. It's a very annoying problem especially when I'm close to a deadline.
What recommendations would you give to someone considering this product?
My recommendation is to first migrate all your old Word documents to Confluence but not all in one week, start from three or four pages a day. Create few basic templates for your team otherwise everyone will write on their own which is gonna distort your whole working in the longer run.
Pros
- Enables Productivity
- Effective Service
- Inspires Innovation
- Saves Time
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