Claude Logo
Claude Logo
Anthropic

Claude

Composite Score
8.5 /10
CX Score
8.9 /10
Category
Claude
8.5 /10

What is Claude?

Claude is a next-generation AI assistant based on Anthropic’s research into training helpful, honest, and harmless AI systems. Accessible through chat interface and API in our developer console, Claude is capable of a wide variety of conversational and text processing tasks while maintaining a high degree of reliability and predictability. Claude can help with use cases including summarization, search, creative and collaborative writing, Q&A, coding, and more.

Company Details


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Awards & Recognition

Claude won the following awards in the AI Code Generation category

Claude Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Claude.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

1
Since last award

94 Plan to Renew

2
Since last award

84 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Claude?

3% Negative
2% Neutral
95% Positive

Pros

  • Enables Productivity
  • Helps Innovate
  • Performance Enhancing
  • Inspires Innovation

Feature Ratings

Average 80

Code Completion

83

Refactoring

82

Summarization & Explanation

82

IDE Integration

81

Multi-Language Support

80

Commenting

79

Unit Tests

78

Natural Language Generation

78

Bug Detection

76

Vendor Capability Ratings

Average 78

Business Value Created

81

Ease of Implementation

81

Ease of Data Integration

80

Quality of Features

80

Ease of Customization

79

Ease of IT Administration

78

Availability and Quality of Training

77

Usability and Intuitiveness

77

Breadth of Features

75

Product Strategy and Rate of Improvement

74

Vendor Support

72

Claude Reviews

Vishal R.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2024

"Ethical and user-friendly, but cautious responses

Likeliness to Recommend

10 /10

What differentiates Claude from other similar products?

Claude, developed by Anthropic, focuses on being a safer, more ethical AI, emphasizing human-centered design. Its main differentiator is its approach to alignment, using "Constitutional AI" to ensure it adheres to ethical guidelines. Unlike some competitors, Claude is trained to avoid harmful outputs and prioritize transparency. Additionally, its conversational style is designed to feel more collaborative, fostering interactions that are less adversarial and more user-guided.

What is your favorite aspect of this product?

My favorite aspect of Claude is its focus on "Constitutional AI," which provides a framework for ethical decision-making and ensures the system remains aligned with human values. This makes interactions safer and more transparent, as it actively avoids harmful outputs while maintaining a collaborative, user-centered experience. This ethical focus is a refreshing approach that prioritizes long-term trust between AI and users.

What do you dislike most about this product?

What I find least appealing about Claude is its current limitations in handling highly complex or nuanced queries. While its ethical focus is a strength, it can sometimes prioritize safety too conservatively, leading to overly cautious or generic responses. This can limit its utility in certain tasks that require more direct or detailed answers. Striking the right balance between safety and performance is an ongoing challenge for systems like Claude.

What recommendations would you give to someone considering this product?

If you're considering Claude, I'd recommend it if safety, ethical AI use, and transparency are high priorities for you. It's great for those seeking a collaborative, non-adversarial conversational AI experience. However, if you need highly specialized or complex answers, you might find its cautious responses limiting at times. It's an excellent choice for general-purpose conversations and safer environments, but weigh that against any specific needs for depth or technical expertise.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity
  • Unique Features

Sanjay M.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2025

finally, an ai that isn't so... loud.

Likeliness to Recommend

8 /10

What differentiates Claude from other similar products?

i find chatgpt's interface to be cluttered. claude is just... clean. it's simple. there's a text box and my conversation. it feels calm and focused, which i really appreciate when i'm trying to think. it's just a more pleasant user experience.

What is your favorite aspect of this product?

i really like the "human" tone of the responses. it's polite, a little more verbose (in a good way), and just feels more thoughtful. i use it for drafting difficult emails, brainstorming, and summarizing articles i've saved. it's a great all-around assistant for professional tasks.

What do you dislike most about this product?

the free version's message limits are pretty strict. on a busy day, i'll hit my limit in the morning, which is really annoying. it's basically forcing you to upgrade.

What recommendations would you give to someone considering this product?

if you want a smart assistant that feels less like a hyperactive robot and more like a calm, capable colleague, claude is perfect.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Efficient Service

Rajiv S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2025

it remembers what we talked about

Likeliness to Recommend

9 /10

What differentiates Claude from other similar products?

my biggest complaint with other ais is that they forget the conversation after a few messages. claude is so much better at this. i can have a long, in-depth conversation about a topic, and it remembers the context from the beginning.

What is your favorite aspect of this product?

i love this for brainstorming. we can be talking about a story idea, and i can say "let's go back to that thing you said 20 messages ago" and it knows what i mean. it makes the conversation feel much more real and productive. the large context window applies to the chat itself.

What do you dislike most about this product?

it's not great with current events. because it's not a search engine, it sometimes doesn't know about things that happened very recently.

What recommendations would you give to someone considering this product?

if you're tired of ais with amnesia, switch to claude. it's so much better for long, complex conversations.

Pros

  • Fair
  • Includes Product Enhancements
  • Appreciates Incumbent Status
  • Performance Enhancing

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