Claude Logo
Claude Logo
Anthropic

Claude

Composite Score
8.5 /10
CX Score
8.9 /10
Category
Claude
8.5 /10

What is Claude?

Claude is a next-generation AI assistant based on Anthropic’s research into training helpful, honest, and harmless AI systems. Accessible through chat interface and API in our developer console, Claude is capable of a wide variety of conversational and text processing tasks while maintaining a high degree of reliability and predictability. Claude can help with use cases including summarization, search, creative and collaborative writing, Q&A, coding, and more.

Company Details


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Awards & Recognition

Claude won the following awards in the AI Code Generation category

Claude Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Claude.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

1
Since last award

94 Plan to Renew

2
Since last award

84 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Claude?

3% Negative
2% Neutral
95% Positive

Pros

  • Enables Productivity
  • Helps Innovate
  • Performance Enhancing
  • Inspires Innovation

Feature Ratings

Average 80

Code Completion

83

Refactoring

82

Summarization & Explanation

82

IDE Integration

81

Multi-Language Support

80

Commenting

79

Unit Tests

78

Natural Language Generation

78

Bug Detection

76

Vendor Capability Ratings

Average 78

Business Value Created

81

Ease of Implementation

81

Ease of Data Integration

80

Quality of Features

80

Ease of Customization

79

Ease of IT Administration

78

Availability and Quality of Training

77

Usability and Intuitiveness

77

Breadth of Features

75

Product Strategy and Rate of Improvement

74

Vendor Support

72

Claude Reviews

Peter A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2025

Claude: A Smart and Versatile Assistant

Likeliness to Recommend

10 /10

What differentiates Claude from other similar products?

Claude stands out with its natural conversational flow, focus on safety and ethics, user-friendly interface, adaptability across various use cases, and strong contextual understanding in extended conversations.

What is your favorite aspect of this product?

My favorite aspect of Claude is its ability to maintain a natural, coherent conversation over long exchanges, making interactions feel more intuitive and engaging.

What do you dislike most about this product?

What could be improved in Claude is its handling of highly specialized topics - while it performs well in general, it occasionally lacks depth in more niche or complex areas.

What recommendations would you give to someone considering this product?

If you're considering Claude, I recommend leveraging its natural conversational abilities for tasks that require ongoing dialogue or complex queries. It’s great for general knowledge, brainstorming, and support in diverse areas. However, for highly specialized or technical topics, it may need some supplementary resources.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted May 2025

Easy to use, quality response and inexpensive

Likeliness to Recommend

7 /10

Pros

  • Trustworthy
  • Client Friendly Policies
  • Altruistic
  • Acts with Integrity

Chirag C.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted May 2025

Smart model and reliable solution

Likeliness to Recommend

9 /10

What differentiates Claude from other similar products?

Achieving excellence while maintaining a low hallucination rate is crucial for reliable and accurate outcomes in various fields, ensuring trust and confidence in the results produced.

What is your favorite aspect of this product?

Simplify unit test writing to significantly reduce time spent on repetitive tasks, enhancing efficiency and productivity in software development processes.

What do you dislike most about this product?

No hard feelings as of now against the product

What recommendations would you give to someone considering this product?

Could be used as a turbo coder and help in writing tests for all scenarios

Pros

  • Reliable
  • Performance Enhancing
  • Unique Features
  • Effective Service

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