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Clari

Clari Copilot

Composite Score

6.5 /10

CX Score

6.4 /10

7 Reviews Write a Review

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What is Clari Copilot?

Clari Copilot is a conversational intelligence solution that is purpose-built for revenue teams. Clari Copilot’s (formerly Wingman) conversation intelligence platform gives reps and managers everything they need to compete fiercely, spot revenue leak, and close deals faster.

Company Details

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Clari Copilot Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

72 Likeliness to Recommend

85 Plan to Renew

76 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+75 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Clari Copilot?

13% Negative

0% Neutral

87% Positive

Pros

Trustworthy
Efficient Service
Effective Service
Saves Time

Cons

Under Delivered

Feature Ratings

Average 82

Custom Scorecard Templates

Collaboration

Gamification

Video Practice

Coaching Records

Dashboards, Analytics and Reporting

Call Ingestion

Coaching Notes

AI Simulation Training

Application Integration

LMS Integration

Vendor Capability Ratings

Average 78

Ease of Implementation

Breadth of Features

Usability and Intuitiveness

Quality of Features

Business Value Created

Ease of Data Integration

Availability and Quality of Training

Ease of IT Administration

Ease of Customization

Product Strategy and Rate of Improvement

Vendor Support

Also Featured in...

Conversation Intelligence

Score 7.6

View Clari Copilot in this category (opens in a new tab)

Clari Copilot Reviews

Todd L.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2023

Eh, moderately helpful

Likeliness to Recommend

1 /10

What differentiates Clari Copilot from other similar products?

Focus on revenue operations and forecasting, using AI to provide predictive insights into sales trends and customer behaviors.

What is your favorite aspect of this product?

This is more a tool for management than for the end user.

What do you dislike most about this product?

It's predictive forecasting model, which doesn't account for the realities of day-to-day sales activities. The AI can't fully grasp the nuances of customer relationships and market dynamics, leading to forecasts that don't always align with the reality of what's going on.

What recommendations would you give to someone considering this product?

How much do you value AI-driven forecasting versus real world insights. I believe this approach actually complicates your organizational sales process more than simplifies it.

Pros

Security Protects
Helps Innovate
Inspires Innovation
Appreciates Incumbent Status

Cons

Slower Product Innovation
Charges for Enhancements
Less Reliable

Role: Sales Marketing
Industry: Communications
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Nov 2023

Good, but not sure it is needed

Likeliness to Recommend

7 /10

Pros

Reliable
Effective Service
Caring
Helps Innovate

Arpit D.

Role: Sales Marketing
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2023

Best tool to analyze our meetings

Likeliness to Recommend

10 /10

What differentiates Clari Copilot from other similar products?

Having transitioned from a competitor software, I liked that this service maintained feature-parity with that other service. I mainly use the software to record calls, but it has been invaluable for it's transcription which helps me identify action items and share exactly what the client said in text form to the team.

What is your favorite aspect of this product?

here are so many things that I like about Wingman. I am going to drill down to each feature that I like. Dashboard - Gives us an idea of how many calls were made and we can filter them as per the duration. We can sort them as per the talk/listen ratio and the longest monologue in a call. This gives us insights into what can be improved in further calls. Game Tapes - I use this a lot to help the new joiners understand how to handle objections by looking at the previous calls, how to pitch our product to the customers, how to position ourselves etc. Battlecards - I like how the battle cards pop up when we mention a competitor.

What do you dislike most about this product?

No integrations to outside tools for insights, for example Notion, this would take the tool to the next level if we could get insights from across teams, even if they don't use Wingman.

What recommendations would you give to someone considering this product?

Wingman would be a great fit for your organization if you have a larger sales team that conducts business primarily on video calls or on (VOIP) phone calls.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Trustworthy

Cons

Vendor Friendly Policies
Less Generous

Clari Copilot

What is Clari Copilot?

Company Details

Need Assistance?

Clari Copilot Ratings

72 Likeliness to Recommend

85 Plan to Renew

76 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+75 Net Emotional Footprint

How much do users love Clari Copilot?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Custom Scorecard Templates Ability to customize templates based on organizational KPIs, activities and objectives.

Collaboration Able to share feedback, calls or videos with other individuals within the organization and allow peers to give feedback.

Gamification Create and track sales contents or competitions, badges, live leaderboards and SPIFFs to drive behavioural change.

Video Practice Sales teams can record a video response, creating a practice environment for individuals to handle objections, role play etc.

Coaching Records Centralized view of all evaluations, ratings, feedback by user.

Dashboards, Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting, forecasting & easy data extraction for data analysis.

Call Ingestion The platform can record or import sales calls from multiple channels i.e. phone, conference services, meeting platforms like Teams, WebEx or Zoom.

Coaching Notes The solution allows managers to provide comments and feedback on calls, pitch practices etc. and to assign a score based on predefined scorecard.

AI Simulation Training Sales reps have the ability to conduct a video call, slide presentation, pitch recording, product demo etc. with an AI Assistant.

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

LMS Integration Provides full LMS capabilities by either being SCORM-compliant (integration with an existing on premise LMS) or by providing SaaS-based LMS capabilities.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Conversation Intelligence

Clari Copilot Reviews

Todd L.

Eh, moderately helpful

Likeliness to Recommend

Pros

Cons

Good, but not sure it is needed

Likeliness to Recommend

Pros

Arpit D.

Best tool to analyze our meetings

Likeliness to Recommend

Pros

Cons

Feature Ratings

Custom Scorecard Templates

Collaboration

Gamification

Video Practice

Coaching Records

Dashboards, Analytics and Reporting

Call Ingestion

Coaching Notes

AI Simulation Training

Application Integration

LMS Integration

Vendor Capability Ratings

Ease of Implementation

Breadth of Features

Usability and Intuitiveness

Quality of Features

Business Value Created

Ease of Data Integration

Availability and Quality of Training

Ease of IT Administration

Ease of Customization

Product Strategy and Rate of Improvement

Vendor Support