Clari Copilot Logo
Clari Copilot Logo
Clari

Clari Copilot

Composite Score
6.6 /10
CX Score
6.5 /10
Category
Clari Copilot
6.6 /10

What is Clari Copilot?

Clari Copilot is a conversational intelligence solution that is purpose-built for revenue teams. Clari Copilot’s (formerly Wingman) conversation intelligence platform gives reps and managers everything they need to compete fiercely, spot revenue leak, and close deals faster.

Company Details


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Clari Copilot Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

73 Likeliness to Recommend

78 Plan to Renew

74 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+73 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Clari Copilot?

18% Negative
0% Neutral
82% Positive

Pros

  • Trustworthy
  • Efficient Service
  • Effective Service
  • Saves Time

Cons

  • Less Generous
  • Slower Product Innovation
  • Less Reliable

Feature Ratings

Average 78

Collaboration

88

Custom Scorecard Templates

88

Gamification

83

Video Practice

82

Coaching Records

80

Call Ingestion

80

Dashboards, Analytics and Reporting

80

AI Simulation Training

75

Coaching Notes

67

Application Integration

64

LMS Integration

61

Vendor Capability Ratings

Average 75

Ease of Implementation

96

Breadth of Features

87

Quality of Features

82

Usability and Intuitiveness

82

Business Value Created

75

Availability and Quality of Training

75

Ease of Data Integration

74

Ease of Customization

64

Ease of IT Administration

60

Vendor Support

59

Product Strategy and Rate of Improvement

57

Clari Copilot Reviews

  • Role: Sales Marketing
  • Industry: Communications
  • Involvement: IT Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Nov 2023

Good, but not sure it is needed

Likeliness to Recommend

7 /10

Pros

  • Reliable
  • Effective Service
  • Caring
  • Helps Innovate

Arpit D.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2023

Best tool to analyze our meetings

Likeliness to Recommend

10 /10

What differentiates Clari Copilot from other similar products?

Having transitioned from a competitor software, I liked that this service maintained feature-parity with that other service. I mainly use the software to record calls, but it has been invaluable for it's transcription which helps me identify action items and share exactly what the client said in text form to the team.

What is your favorite aspect of this product?

here are so many things that I like about Wingman. I am going to drill down to each feature that I like. Dashboard - Gives us an idea of how many calls were made and we can filter them as per the duration. We can sort them as per the talk/listen ratio and the longest monologue in a call. This gives us insights into what can be improved in further calls. Game Tapes - I use this a lot to help the new joiners understand how to handle objections by looking at the previous calls, how to pitch our product to the customers, how to position ourselves etc. Battlecards - I like how the battle cards pop up when we mention a competitor.

What do you dislike most about this product?

No integrations to outside tools for insights, for example Notion, this would take the tool to the next level if we could get insights from across teams, even if they don't use Wingman.

What recommendations would you give to someone considering this product?

Wingman would be a great fit for your organization if you have a larger sales team that conducts business primarily on video calls or on (VOIP) phone calls.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Trustworthy

Cons

  • Vendor Friendly Policies
  • Less Generous

Rita D.

  • Role: Human Resources
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

Best Tool For Conversation Intelligence

Likeliness to Recommend

9 /10

What differentiates Clari Copilot from other similar products?

With Wingman, it becomes easy to unlock every sales insights which helps the business in growing future sales

What is your favorite aspect of this product?

Using Wingman is easy and I like the many insights it offers Deploying it is straightforward and is affordable It makes call recording easy and we can always review deals whenever we want to

What do you dislike most about this product?

No particular hates as Wingman has been great

What recommendations would you give to someone considering this product?

I recommend Wingman not because it is affordable but because it has worked

Pros

  • Helps Innovate
  • Performance Enhancing
  • Trustworthy
  • Unique Features