What is Cisco Jabber?
Mobility doesn’t have to limit productivity. Cisco Jabber delivers instant messaging, voice and video calls, voice messaging, desktop sharing, conferencing, and presence. Find the right people, see whether and how they’re available, and collaborate more effectively.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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86 Likeliness to Recommend
93 Plan to Renew
90 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Cisco Jabber?
Pros
- Trustworthy
- Client Friendly Policies
- Effective Service
- Respectful
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Instant Messaging
Audio Conferencing VoIP
Video Conferencing
Audio Controls
Virtual Whiteboard
File Transfer
Audio Conferencing Call in Bridge
Facilitator Functions
Screen Share
Application Share
Keyboard Mouse Control
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Ease of IT Administration
Breadth of Features
Ease of Data Integration
Usability and Intuitiveness
Quality of Features
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Ease of Customization
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Cisco Jabber Reviews
Madeline R.
- Role: Industry Specific Role
- Industry: Other
- Involvement: End User of Application
Submitted Mar 2022
A reliable communication tool
Likeliness to Recommend
What differentiates Cisco Jabber from other similar products?
We have been using Cisco Jabber as a way of online communication way before pandemic. It has been our longest online communication tool so far. The best feature I like about Cisco is that you can easily access it on almost any device. You can take advantage of the screen-sharing feature, making audio and video calls and especially chatting is very easy and reliable.
What is your favorite aspect of this product?
I work in a design company and we used to have online meetings now and then with clients. We could easily make high quality video as well audio calls alongside projects presentations and training sessions. The best thing is that it can easily integrate with Cisco products as well as Microsoft.
What do you dislike most about this product?
Well, what I personally don't like in Cisco Jabber is that some of the features might be outdated and need an update. For example, you can’t take a screenshot. You will see updates from them very often and they surely are long!
What recommendations would you give to someone considering this product?
Cisco Jabber is one of the reliable communication platforms I have come across. The security is also pretty good. They need to work on some updates but it is suitable for big firms and it will accommodate you with clients and offices globally and easily.
Pros
- Acts with Integrity
- Helps Innovate
- Continually Improving Product
- Reliable
Andrea A.
- Role: Industry Specific Role
- Industry: Finance
- Involvement: End User of Application
Submitted Mar 2022
Provides instant messaging, audio and video Calls
Likeliness to Recommend
What differentiates Cisco Jabber from other similar products?
With cisco jabber you can do audio and video calling with contact information. Your status is automatically updated when you are in cisco or sharing application.
What is your favorite aspect of this product?
Cisco jabber is an easy to use tool. You can make group of your selected members and chat with them regularly, share small files and customize your theme and status like online, offline, lunch etc. you can also keep chat history. Response is quick. The user-interface is good and it doesn’t take a lot of screen space. You can open it in background as well.
What do you dislike most about this product?
You cannot send messages to a person who is showing offline status. Chats are never updated. Sometimes calling doesn’t work. Audio quality is not good. If you want to call on other vendor to jabber, expensive middle devices are required. It is not a free platform nor does it allow free trials.
What recommendations would you give to someone considering this product?
It is not highly recommended as you are so many different ways to be connected with you team and it requires a very stable internet connection and the video and audio are sometimes disconnected if your internet connection is poor.
Pros
- Continually Improving Product
- Reliable
- Trustworthy
- Unique Features
Kennedy J.
- Role: Information Technology
- Industry: Insurance
- Involvement: End User of Application
Submitted Feb 2022
A platform for secure collaboration
Likeliness to Recommend
What differentiates Cisco Jabber from other similar products?
One of the many stable products launched by Cisco, Cisco Jabber is the one. It is fully compatible with other Cisco products. It is an excellent platform for making audio/video calls and staying in touch either with colleagues, employees, or clients. The chats in Cisco Jabber are end-to-end encrypted which makes them super secure. It has a very simple and easy-to-use interface and hence newbies can easily adapt to it. One of the best options is the call-forwarding option from Jabber to one’s personal number.
What is your favorite aspect of this product?
It works very well for calling and instant messaging. Group chats can also be created. The interface is very user-friendly and it does not take much space. It has the in-built ability to be integrated for pulling information from the Active directory.
What do you dislike most about this product?
More diversified themes should be provided. Instead of writing XML scripts, it would have been better if it were based on templates. It also lacks integration with other apps such as Webex and this is a major drawback. It has a higher cost as well.
What recommendations would you give to someone considering this product?
One should ensure that he is having strong internet connectivity. The platform is good for internal communication purposes. Zoom or Microsoft Teams can be used for external communication purposes.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Efficient Service