Cisco Jabber
What is Cisco Jabber?
Mobility doesn’t have to limit productivity. Cisco Jabber delivers instant messaging, voice and video calls, voice messaging, desktop sharing, conferencing, and presence. Find the right people, see whether and how they’re available, and collaborate more effectively.
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83 Likeliness to Recommend
95 Plan to Renew
Up
1
Since last award
89 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Cisco Jabber?
Pros
- Trustworthy
- Transparent
- Effective Service
- Fair
Feature Ratings
Instant Messaging
Notifications
Search
File Sharing Collaboration
Cross Platform Support
Document Collaboration
Granular Access Management
Integration With Productivity Tools
Vendor Capability Ratings
Ease of Implementation
Availability and Quality of Training
Ease of Customization
Ease of IT Administration
Ease of Data Integration
Breadth of Features
Quality of Features
Usability and Intuitiveness
Vendor Support
Business Value Created
Product Strategy and Rate of Improvement
Cisco Jabber Reviews
Angel W.
- Role: Sales Marketing
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Dec 2022
Jabber Helps to manage our call center remotely
Likeliness to Recommend
What differentiates Cisco Jabber from other similar products?
It's a quick and easy way to collaborate or web conference, as everyone knows how to use it in our offices. Because everyone has an account that logs in at the start of their shift, we know we will always be able to communicate, which has been helpful several times.
What is your favorite aspect of this product?
End users can use the services with devices of their choice without compromising security due to unsecured devices. The implementation omits the requirement to have the device connected to the corporate network via VPN; we can onboard users faster and maintain corporate security. The deployment also provides flexibility for the user to have Cisco Jabber installed on multiple devices.
What do you dislike most about this product?
Unintuitive interface, basic paid feature, complex group management, complex screen sharing to implement. The interface is from another era. Features are a bit cluttered.
What recommendations would you give to someone considering this product?
It is a very easy to use interface for audio and video calls, and is also used for live chatting. Cisco Jabber brought great chat and video capability to the PBX platform with little difficulty in implementing it in the environment. It is easy to set up Jabber on both a mobile device and your computer, and both seem to work equally well. The ability to send private messages is very useful, and the fact that Jabber saves conversations is also very helpful.
Pros
- Helps Innovate
- Reliable
- Trustworthy
- Inspires Innovation
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Nov 2022
Great for internal conversations in your org
Likeliness to Recommend
Pros
- Reliable
- Efficient Service
- Client Friendly Policies
- Fair
Alejo J.
- Role: Sales Marketing
- Industry: Other
- Involvement: Initial Implementation
Submitted Oct 2022
Cisco Jabber for your comm without a cell phone
Likeliness to Recommend
What differentiates Cisco Jabber from other similar products?
Cisco Jabber is our communication hub in the organization, its multiple benefits to strengthen communication and collaboration, for team members, there was a steady increase in team productivity, we currently have it deployed as a softphone for remote workers. including helpdesk inquiries, financial assistance and registration information.
What is your favorite aspect of this product?
It is a very complete application in every sense of communication, gives you the ability to have your extension on your computer, mobile or Tablet, being able to send messages to your colleagues, share documents, screens, access voicemail or even videoconferencing rooms gives the opportunity to work remotely (Depending on the position), Allows daily operations to continue without having to be at the desk.
What do you dislike most about this product?
Being such a simple API they do not take into account its platform design which can be improved, it also does not allow you to call meetings and it cannot be synchronized with the desktop version so you lose all your chats if you go somewhere else. It should enable an option to invite people outside the organization to a videoconference and no less important to register numbers, security reasons a caller ID.
What recommendations would you give to someone considering this product?
We rely on Jabber where it shows us that for teams where individuals multitask it achieves a quick resolution, as no groups are needed to resolve these types of issues. It also provides a unique tool that replaces the need for a mobile or office phone. It is best suited for screen sharing. regardless of geographic location, it is a great advantage for those who value such uniformity/simplicity.
Pros
- Continually Improving Product
- Unique Features
- Saves Time
- Respectful
