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OpenAI

ChatGPT

Composite Score

8.9 /10

CX Score

9.2 /10

722 Reviews Write a Review

Claim Software

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details

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Awards & Recognition

ChatGPT won the following awards in the AI Writing Assistants category

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2026 Data Quadrant Champion

Latest Award, 2026

3 Top Rated Capabilities

4 Top Rated Features

Latest Award, 2026

2025 Emotional Footprint Champion

2025

Strategy and Innovation

2025

2025 Data Quadrant Champion

2025

3 Top Rated Capabilities

5 Top Rated Features

2025

ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

98 Plan to Renew

83 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

2% Negative

3% Neutral

95% Positive

Pros

Saves Time
Helps Innovate
Enables Productivity
Inspires Innovation

Feature Ratings

Average 84

Artificial Intelligence and Natural Language Processing

Grammar and Spellcheck

Article Summarizer

Topic Generator

Multi-Language Support

Style and Tone Suggestions

Text Personalization

Long Form Content Generation

Customization

Templates

Auto-Completion and Predictive Text

Vendor Capability Ratings

Average 82

Ease of Implementation

Usability and Intuitiveness

Business Value Created

Quality of Features

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of IT Administration

Ease of Customization

Availability and Quality of Training

Vendor Support

Also Featured in...

AI Content Creation and Optimization

Score 8.9

View ChatGPT in this category (opens in a new tab)

AI Code Generation

Score 8.8

View ChatGPT in this category (opens in a new tab)

ChatGPT Reviews

Anirudh G.

Role: Industry Specific Role
Industry: Engineering
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jun 2026

The advisor

Likeliness to Recommend

7 /10

What differentiates ChatGPT from other similar products?

the ease of use, its better than claude and another as we can share about ourself and it remembers what we have talked previously and remembers

What is your favorite aspect of this product?

the introduction to ai, which is the most fav aspect-show us a new world

What do you dislike most about this product?

the features are slow to deliver, and the enhancements are becoming less

What recommendations would you give to someone considering this product?

use it for knowledge generation, not heavy work related but able to do anything which other cant

Pros

Includes Product Enhancements
Helps Innovate
Continually Improving Product
Inspires Innovation

Cons

Less Efficient Service
Wastes Time
Less Respectful

Jessica J.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2026

Reliable Grammar and Writing Support

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

What I like about this tool is that it is different from many other AI tools. It provides information in a well-structured manner and follows recognized standards. It also keeps a history of previous conversations, making it easy to refer back to past information and connect it with current discussions. Another advantage is that it can provide references and links when needed and generate responses based on specific instructions. Compared to some other AI tools that offer limited information, it provides more detailed, informative, and comprehensive responses. Its ability to deliver relevant and well-informed content is what makes it stand o

What is your favorite aspect of this product?

I like Chat because it helps simplify coding and writing tasks. For example, when discussing a topic, you only need to provide a small amount of information, and it can help polish the content and add relevant details. This makes it easier to create well-structured and informative content, which is one of the main reasons I like it.

What do you dislike most about this product?

The voice transcription feature does not always capture spoken words accurately. Occasionally, it may misinterpret certain words or phrases, which can require manual corrections. However, this is only a minor issue and does not significantly affect the overall usefulness and performance of the tool.

What recommendations would you give to someone considering this product?

It works well and is able to correct grammar while providing high-quality responses. It is especially helpful when writing articles, documents, or other written content. The tool saves a significant amount of time by improving sentence structure, eliminating grammatical errors, and enhancing the overall quality of the writing.

Pros

Helps Innovate
Reliable
Trustworthy
Efficient Service

Role: Operations
Industry: Construction
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Apr 2026

A short summary from a PA

Likeliness to Recommend

7 /10

Pros

Reliable
Saves Time
Continually Improving Product
Performance Enhancing

Cons

Less Caring
Less Inspiring
Less Respectful

ChatGPT

What is ChatGPT?

Company Details

Need Assistance?

Awards & Recognition

2026 Data Quadrant Champion

2025 Emotional Footprint Champion

2025 Data Quadrant Champion

ChatGPT Ratings

91 Likeliness to Recommend

98 Plan to Renew

83 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love ChatGPT?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Artificial Intelligence and Natural Language Processing System recommends automated similar ideas, idea clustering, automated personalized user recommendations on content, and more.

Grammar and Spellcheck Rephrase or rewrite work to adjust length, detect grammar mistakes such as spelling and punctuation, and match style of content.

Article Summarizer Receive summaries of any type of content, followed by drafted responses to content-specific prompts.

Topic Generator Supply of outlines, perspectives, and brainstorming options for proposed ideas.

Multi-Language Support Recieve content or translate text into multiple different languages.

Style and Tone Suggestions Ensures consistent brand identity across all content and that all work remains true to the brand's pre-established voice.

Text Personalization Generate different versions of existing text to find the most effective wording for specific situations, and expected traffic based on competitor data.

Long Form Content Generation Prompt content creation with a single word or basic instructions and receive a list of fully-drafted responses.

Customization Allows users to customize the writing assistant's suggestions based on their specific writing style or preferences.

Templates Templates that have options to form blog posts and articles, social media posts, paid ads, emails, or product descriptions for any content needs.

Auto-Completion and Predictive Text Software offers suggestions for the next word or phrase as the user types based on context and commonly used phrases.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

AI Content Creation and Optimization

AI Code Generation

ChatGPT Reviews

Anirudh G.

The advisor

Likeliness to Recommend

Pros

Cons

Jessica J.

Reliable Grammar and Writing Support

Likeliness to Recommend

Pros

A short summary from a PA

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Artificial Intelligence and Natural Language Processing

Grammar and Spellcheck

Article Summarizer

Topic Generator

Multi-Language Support

Style and Tone Suggestions

Text Personalization

Long Form Content Generation

Customization

Templates

Auto-Completion and Predictive Text

Vendor Capability Ratings

Ease of Implementation

Usability and Intuitiveness

Business Value Created

Quality of Features

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of IT Administration

Ease of Customization

Availability and Quality of Training

Vendor Support