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OpenAI

ChatGPT

Composite Score

9.0 /10

CX Score

9.2 /10

689 Reviews Write a Review

Claim Software

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details

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Awards & Recognition

ChatGPT won the following awards in the AI Writing Assistants category

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2026 Data Quadrant Champion

Latest Award, 2026

3 Top Rated Capabilities

4 Top Rated Features

Latest Award, 2026

2025 Emotional Footprint Champion

2025

Strategy and Innovation

2025

2025 Data Quadrant Champion

2025

3 Top Rated Capabilities

5 Top Rated Features

2025

ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

98 Plan to Renew

84 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

2% Negative

3% Neutral

95% Positive

Pros

Saves Time
Helps Innovate
Enables Productivity
Efficient Service

Feature Ratings

Average 84

Artificial Intelligence and Natural Language Processing

Grammar and Spellcheck

Article Summarizer

Topic Generator

Multi-Language Support

Style and Tone Suggestions

Text Personalization

Long Form Content Generation

Customization

Templates

Auto-Completion and Predictive Text

Vendor Capability Ratings

Average 82

Ease of Implementation

Usability and Intuitiveness

Business Value Created

Quality of Features

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of IT Administration

Ease of Customization

Availability and Quality of Training

Vendor Support

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AI Content Creation and Optimization

Score 8.9

View ChatGPT in this category (opens in a new tab)

AI Code Generation

Score 8.8

View ChatGPT in this category (opens in a new tab)

ChatGPT Reviews

Manuel F.

Role: C-Level
Industry: Education
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted May 2024

Versatile and intuitive, but verify critical info

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

It provides more coherent and contextually relevant responses, making interactions more intuitive and effective.

What is your favorite aspect of this product?

My favorite aspect of ChatGPT is its versatility in generating human-like text across a wide range of topics and scenarios. This makes it a valuable tool for everything from casual conversation to professional writing assistance.

What do you dislike most about this product?

The most challenging aspect of ChatGPT is its occasional tendency to produce incorrect or nonsensical answers, especially with highly specific or complex queries.

What recommendations would you give to someone considering this product?

While it is highly capable, always verify the information it provides, especially for critical or detailed inquiries. Its strengths lie in generating ideas, drafting content, and providing quick answers to general questions.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Cons

Security Frustrates

Prabhat S.

Role: Finance
Industry: Engineering
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2024

Powerful AI with Continuous Upgrades

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

There aren't many alternatives available for it in market so whatever ChatGPT is offering is best in class

What is your favorite aspect of this product?

My favorite aspect of ChatGPT is its versatility and adaptability. It can handle a wide range of tasks, from answering questions and providing detailed explanations to generating creative content and assisting with various writing projects. This flexibility makes it a valuable tool for users in many different contexts,

What do you dislike most about this product?

Some times it gives incorrect answer in order to give quick responses. Here is my experience- I asked ChatGPT to count the characters in a string but it gave wrong answer multiple times and upon confronting about the mistake it corrected itself but repeated the same mistake again!

What recommendations would you give to someone considering this product?

To get the most out of ChatGPT, it's essential to maintain a context-based conversation within the same chat session. Here are some key points to consider: -Continue the Same Chat Trail -Provide Clear Context -Iterative Refinement -Clarify and Elaborate -Avoid New Chats for Ongoing Topics

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

Bartolo L.

Role: Sales Marketing
Industry: Banking
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2024

Fantastic product, game changer

Likeliness to Recommend

8 /10

What differentiates ChatGPT from other similar products?

Most complete product of its type

What is your favorite aspect of this product?

It makes your everyday life easier

What do you dislike most about this product?

The free version could be improved

What recommendations would you give to someone considering this product?

It is a must-to-use

Pros

Continually Improving Product
Performance Enhancing
Enables Productivity
Unique Features

ChatGPT

What is ChatGPT?

Company Details

Need Assistance?

Awards & Recognition

2026 Data Quadrant Champion

2025 Emotional Footprint Champion

2025 Data Quadrant Champion

ChatGPT Ratings

91 Likeliness to Recommend

98 Plan to Renew

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love ChatGPT?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Artificial Intelligence and Natural Language Processing System recommends automated similar ideas, idea clustering, automated personalized user recommendations on content, and more.

Grammar and Spellcheck Rephrase or rewrite work to adjust length, detect grammar mistakes such as spelling and punctuation, and match style of content.

Article Summarizer Receive summaries of any type of content, followed by drafted responses to content-specific prompts.

Topic Generator Supply of outlines, perspectives, and brainstorming options for proposed ideas.

Multi-Language Support Recieve content or translate text into multiple different languages.

Style and Tone Suggestions Ensures consistent brand identity across all content and that all work remains true to the brand's pre-established voice.

Text Personalization Generate different versions of existing text to find the most effective wording for specific situations, and expected traffic based on competitor data.

Long Form Content Generation Prompt content creation with a single word or basic instructions and receive a list of fully-drafted responses.

Customization Allows users to customize the writing assistant's suggestions based on their specific writing style or preferences.

Templates Templates that have options to form blog posts and articles, social media posts, paid ads, emails, or product descriptions for any content needs.

Auto-Completion and Predictive Text Software offers suggestions for the next word or phrase as the user types based on context and commonly used phrases.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

AI Content Creation and Optimization

AI Code Generation

ChatGPT Reviews

Manuel F.

Versatile and intuitive, but verify critical info

Likeliness to Recommend

Pros

Cons

Prabhat S.

Powerful AI with Continuous Upgrades

Likeliness to Recommend

Pros

Bartolo L.

Fantastic product, game changer

Likeliness to Recommend

Pros

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Feature Ratings

Artificial Intelligence and Natural Language Processing

Grammar and Spellcheck

Article Summarizer

Topic Generator

Multi-Language Support

Style and Tone Suggestions

Text Personalization

Long Form Content Generation

Customization

Templates

Auto-Completion and Predictive Text

Vendor Capability Ratings

Ease of Implementation

Usability and Intuitiveness

Business Value Created

Quality of Features

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of IT Administration

Ease of Customization

Availability and Quality of Training

Vendor Support