ChatGPT Logo Award Winner Product Badge
ChatGPT Logo Award Winner Product Badge
OpenAI

ChatGPT

Composite Score
8.9 /10
CX Score
9.3 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


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Awards & Recognition

ChatGPT won the following awards in the AI Code Generation category

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ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

1% Negative
2% Neutral
97% Positive

Pros

  • Enables Productivity
  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing

Feature Ratings

Average 81

Summarization & Explanation

86

Code Completion

84

Natural Language Generation

83

Multi-Language Support

83

Commenting

81

Refactoring

79

Bug Detection

78

IDE Integration

78

Unit Tests

78

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Usability and Intuitiveness

85

Business Value Created

85

Quality of Features

84

Breadth of Features

82

Product Strategy and Rate of Improvement

82

Ease of IT Administration

80

Ease of Data Integration

79

Availability and Quality of Training

79

Ease of Customization

78

Vendor Support

75

ChatGPT Reviews

Darshika V.

  • Role: Finance
  • Industry: Finance
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2025

ChatGPT: Smart, Versatile, but Needs Oversight

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

ChatGPT stands out because it's built to handle a wide range of tasks-from answering questions and explaining complex topics to generating content like stories, poems, or essays. It can also be used to understand technical codes that are written in diverse programming languages like Python, SQL, etc. What makes it special is that it can engage in natural, conversational interaction, making it feel like you are chatting with a real person.

What is your favorite aspect of this product?

My favorite part of ChatGPT is its ability to understand and respond to context. Whether you are asking a simple question or delving into a deep topic, it can follow along and provide relevant information.

What do you dislike most about this product?

One downside is that ChatGPT may sometimes give incorrect or incomplete answers. While it's usually great at generating responses, it's not always 100% correct or up-to-date.

What recommendations would you give to someone considering this product?

If you are looking for a tool to help with writing , brainstorming, or answering questions, ChatGPT is always an excellent choice. It is also great for learning almost any new technology and tool or even practicing language.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Trustworthy

Omkar S.

  • Role: Operations
  • Industry: Consulting
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2025

Versatile, Adaptive, and Powerful

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

ChatGPT stands out from other similar products due to its advanced language model, based on GPT-4, which allows for highly coherent, context-aware, and nuanced responses. It can handle a wide range of topics, offer detailed explanations, and engage in deep conversations.

What is your favorite aspect of this product?

My favorite aspect of ChatGPT is its ability to engage in dynamic, context-aware conversations while adapting to different tones and topics. This flexibility allows me to assist with a wide range of tasks, from creative writing to problem-solving, making interactions feel more natural and personalized.

What do you dislike most about this product?

One limitation I find is that I can sometimes struggle with very specific or niche topics that require up-to-date information or deep expertise beyond my training. This can occasionally affect the accuracy or depth of my responses.

What recommendations would you give to someone considering this product?

I’d recommend giving ChatGPT a try if you're looking for a versatile assistant that can help with a wide range of tasks, from brainstorming ideas to troubleshooting problems.

Pros

  • Continually Improving Product
  • Reliable
  • Trustworthy
  • Efficient Service

Michael T.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2025

Chatgpt goodness

Likeliness to Recommend

8 /10

What differentiates ChatGPT from other similar products?

Simple and the interphase are familiar to use.

What is your favorite aspect of this product?

It easily generate code and can quickly edit the code also with out much work load.

What do you dislike most about this product?

Something it slow in responding to questions.

What recommendations would you give to someone considering this product?

The should work on the response on the platform so it can perform task more quickly and fast.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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