ChatGPT Logo Award Winner Product Badge
ChatGPT Logo Award Winner Product Badge
OpenAI

ChatGPT

Composite Score
8.9 /10
CX Score
9.2 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


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Awards & Recognition

ChatGPT won the following awards in the AI Code Generation category

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ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

1% Negative
2% Neutral
97% Positive

Pros

  • Enables Productivity
  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing

Feature Ratings

Average 81

Summarization & Explanation

86

Code Completion

84

Multi-Language Support

83

Natural Language Generation

83

Commenting

81

Refactoring

79

Bug Detection

78

IDE Integration

78

Unit Tests

78

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Usability and Intuitiveness

85

Business Value Created

85

Quality of Features

84

Product Strategy and Rate of Improvement

82

Breadth of Features

82

Ease of IT Administration

80

Ease of Data Integration

79

Availability and Quality of Training

79

Ease of Customization

78

Vendor Support

75

ChatGPT Reviews

Gurdeep S.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2024

Pricy, but improves productivity doing daily tasks

Likeliness to Recommend

7 /10

What differentiates ChatGPT from other similar products?

Optimized for general purpose use and is adaptable across a lot of scenarios except coding too. Integration with various applications, like MS Office, via APIs to create chatbots for your organizations. Trained on very big, complex datasets available publicly.

What is your favorite aspect of this product?

ChatGPT can be used from individuals to businessmen to professionals who are looking to enhance their productivity in day to day tasks and saves time if the user is doing a search on internet to find the same info.

What do you dislike most about this product?

In programming context, there is a need to test the output and UI provided by ChatGPT as there maybe some feedbacks on the code generated, as a user i have to create a similar environment to execute that same code on my system, them come again to give some feedbacks or inputs.

What recommendations would you give to someone considering this product?

Its a good product the premium version is a little pricey for a normal user, so go with the free version and boost your productivity on you day to day tasks but don't rely too much on the integrity of the software cross check the answers on the internet or yourself on your system, and give the feedback, as it will help improve the datasets for the next user.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Saves Time
  • Continually Improving Product

Cons

  • Charges for Enhancements
  • Less Friendly Negotiation
  • Security Frustrates

Bryson m.

  • Role: Industry Specific Role
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2024

Fantastic product

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

ChatGPT differentiates itself through its intuitive conversational interface, strong contextual understanding, and broad knowledge base across diverse topics

What is your favorite aspect of this product?

Definitely its fluidity in conversation. It feels more natural and less rigid compared to other AI out there. It’s like talking to a really clever friend who happens to know a lot about everything.

What do you dislike most about this product?

It can sometimes be too verbose, or give answers that feel generic if it doesn’t understand the context well enough. Plus, it lacks the nuances of human experience, which can make it struggle with highly emotional or deeply personal topics. Not a perfect science, but always learning!

What recommendations would you give to someone considering this product?

I'd say streamline the verbosity a bit and work on better understanding the emotional context. Also, it could be improved in handling nuanced and highly personal topics. Other than that, it's already a pretty sophisticated and enjoyable tool for conversation!

Pros

  • Reliable
  • Performance Enhancing
  • Effective Service
  • Saves Time

Simeone C.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2024

Great integration

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

ChatGPT offers customizable tools, allowing users to switch between various capabilities such as code interpretation, document analysis, and real-time web browsing.

What is your favorite aspect of this product?

The ability to integrate various tools and maintain context across conversations enhances its usability and makes it feel like a truly adaptive assistant.

What do you dislike most about this product?

While it can handle a wide range of topics, it sometimes requires external validation to ensure complete reliability, particularly in technical fields or highly specific queries.

What recommendations would you give to someone considering this product?

I'd recommend taking advantage of its tool integration, like code interpretation and web browsing, if available, as they greatly enhance its functionality for technical and research tasks.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

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