ChatGPT Logo Award Winner Product Badge
ChatGPT Logo Award Winner Product Badge
OpenAI

ChatGPT

Composite Score
8.9 /10
CX Score
9.3 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


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Awards & Recognition

ChatGPT won the following awards in the AI Code Generation category

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ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

1% Negative
2% Neutral
97% Positive

Pros

  • Enables Productivity
  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing

Feature Ratings

Average 81

Summarization & Explanation

86

Code Completion

84

Multi-Language Support

83

Natural Language Generation

83

Commenting

81

Refactoring

79

Bug Detection

78

IDE Integration

78

Unit Tests

78

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Usability and Intuitiveness

85

Business Value Created

85

Quality of Features

84

Product Strategy and Rate of Improvement

83

Breadth of Features

82

Ease of IT Administration

80

Ease of Data Integration

79

Availability and Quality of Training

79

Ease of Customization

78

Vendor Support

76

ChatGPT Reviews

Arshad N.

  • Role: C-Level
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2025

Expertise in Everything- Chatgpt

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

Chatgpt generate the expertise answers for the queries from the users and it helped me a lot to solving larger problems and setting up the codes and finding code based errors and generating payloads for the assessments.It will generate and prepare the ppt or word doocuments

What is your favorite aspect of this product?

Expertise answers for all the queries and user friendly design very convenient to use for a beginner level also.

What do you dislike most about this product?

The cost is pretty much bigher.

What recommendations would you give to someone considering this product?

If someone looking for advanced level AI solution which will help to solve the real world problems in easy mannger go for it.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity
  • Trustworthy

Sreekesh S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jul 2025

Easy to use and feel like talking to a real person

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

ChatGPT gives clear, friendly answers that feel natural, like talking to a real person. It understands your needs quickly and helps with writing, coding, learning, and more.

What is your favorite aspect of this product?

It feels like I'm chatting with a real person who understands me. I love how quickly it helps with writing, ideas, or solving problems.

What do you dislike most about this product?

Sometimes the responses can be too general or miss small details. It could improve by understanding context better across longer conversations.

What recommendations would you give to someone considering this product?

Give it a try for writing, learning, or quick answers — it’s super easy to use. Just be clear with your questions, and you’ll get helpful, human-like replies.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Trustworthy

Prasad T.

  • Role: Consultant
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2025

Streamlined, Collaborative and Perfect to everyone

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

ChatGPT stands out for its advanced language skills, ability to handle text, images, and code, personalized memory features, built-in tools like Python and image generation, and strong support for both creative and professional tasks.

What is your favorite aspect of this product?

My favorite aspect of ChatGPT is its versatility—whether you need help with writing, coding, brainstorming ideas, or learning new topics, it adapts quickly and provides clear, useful responses every time.

What do you dislike most about this product?

The biggest drawback of ChatGPT is that it can sometimes provide confident-sounding but incorrect or outdated information, so users need to verify critical facts independently.

What recommendations would you give to someone considering this product?

If you’re considering ChatGPT, use it as a helpful assistant but verify key info, explore its many capabilities, consider premium features for advanced needs, and stay updated on improvements.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Trustworthy
  • Unique Features

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