ChatGPT Logo Award Winner Product Badge
ChatGPT Logo Award Winner Product Badge
OpenAI

ChatGPT

Composite Score
8.8 /10
CX Score
9.2 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


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Awards & Recognition

ChatGPT won the following awards in the AI Code Generation category

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ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

97 Plan to Renew

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

1% Negative
3% Neutral
96% Positive

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Saves Time

Feature Ratings

Average 81

Summarization & Explanation

85

Multi-Language Support

83

Natural Language Generation

83

Code Completion

83

Commenting

81

Refactoring

79

Bug Detection

79

Unit Tests

78

IDE Integration

77

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Usability and Intuitiveness

85

Business Value Created

84

Quality of Features

83

Breadth of Features

83

Product Strategy and Rate of Improvement

82

Ease of IT Administration

80

Availability and Quality of Training

79

Ease of Data Integration

79

Ease of Customization

78

Vendor Support

76

ChatGPT Reviews

Tarun R.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

powerful fully loaded ai tool for all works

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

It doesn't feel as robotic as some others, which makes talks more interesting. More often than not, ChatGPT seems to really understand what I'm saying.

What is your favorite aspect of this product?

It gets what I'm saying even when I'm not sure. It feels strangely normal to talk to them. I love how ChatGPT helps me understand hard ideas and learn new things. Whatever you think, it writes! We still have fun when they're not there.

What do you dislike most about this product?

There are times when it gets things wrong, its worldview is narrow, and the things it writes can become dull.

What recommendations would you give to someone considering this product?

ChatGPT is a terrific tool for brainstorming, research, and creative fun if you're fascinated about AI.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Nayeli G.

  • Role: Student Academic
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Apr 2024

Fantastic product!

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

Provides different solutions for many different areas.

What is your favorite aspect of this product?

Makes work and hard tasks easier

What do you dislike most about this product?

Sometimes gives incorrect and invented answers

What recommendations would you give to someone considering this product?

It is a tool that can be very useful in different areas, you just have to take advantage of it.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Prasad M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

Quick and efficient

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

Prompt response

What is your favorite aspect of this product?

No downtime

What do you dislike most about this product?

Image analysis should be made free to use

What recommendations would you give to someone considering this product?

Frequent downtimes on GPT-4

Pros

  • Saves Time
  • Helps Innovate
  • Continually Improving Product
  • Reliable

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