IT Service Management

Response
Distribution
6Reviews

CA Technologies

CA Technologies Service Management

IT Service Management Software and Solutions from CA Technologies help to ensure service quality and resource utilization across your physical, virtual and cloud environments. Our business service management solutions can help optimize the managing of your services, support, assets, contracts, software licenses and more.

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Composite Score

Composite
Score

3.0

CX Score

CX
Score

+5

Emotional Footprint

Emotional
Footprint

50%

Likeliness to Recommend

Likeliness
to Recommend

IT Service Management

Response
Distribution
6Reviews
Category Features
  • Business Application Integration
  • |
  • End User Self Serve
  • |
  • End User Support Solutions
  • |
  • Integrated Knowledge Management
  • |
  • Integration With IT Tools
  • |
  • Multi Device Capability
  • |
  • Multi-Site Functionality
  • |
  • Reporting
  • |
  • Service Catalog
  • |
  • Systems Management Integration
  • |
  • Technician Administration

Sample Report

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  • Net Promoter Score and Planned Renewal Rates
  • Feature and Vendor Capability Breakdown
  • Version and Module Satisfaction Levels
  • Comparisons by Organization Size, Usage, and Role
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Product Scorecard

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