What is Brevo?
Brevo is an all-in-one platform to manage your customer relationships via Email, SMS, Chat and moreBrevo (formerly SendinBlue) is a self service solution for companies to send emails and SMS. Born of the need to effectively and easily manage marketing campaigns independently, Brevo is for both beginners and advanced users.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
92 Likeliness to Recommend
1
Since last award
99 Plan to Renew
89 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+95 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Brevo?
Pros
- Trustworthy
- Generous Negotitation
- Reliable
- Acts with Integrity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Scheduled Messaging
Marketing Analytics
Social Media Marketing Management
Loyalty Promotions Management
Communication Archive
Opt-in
Mobile Marketing Management
Text Messaging
Application Integration
Mobile Payments
Surveys Feedback
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Quality of Features
Ease of Customization
Availability and Quality of Training
Vendor Support
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Brevo Reviews
Avesh K.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Dec 2024
A Powerful and User-Friendly Marketing Platform
Likeliness to Recommend
What differentiates Brevo from other similar products?
Brevo stands out because it’s easy to use and designed for small and medium businesses. It combines email, SMS, and customer management tools in one place, so you don’t need separate apps. Its pricing is clear and affordable, and it makes sure your messages actually reach people. Plus, it works well with other tools and has great automation features, making it super flexible for different needs.
What is your favorite aspect of this product?
My favorite thing about Brevo is how it combines email, SMS, and customer management in one place. It makes everything easier and helps you see all customer interactions in one view, so you can personalize campaigns better. The automation is also simple to use and saves a lot of time while keeping communication effective.
What do you dislike most about this product?
One thing I don’t like about Brevo is that some of the advanced features, like detailed analytics or more integrations, feel a bit limited. It could offer more insights into customer actions or better tools for bigger campaigns to make it even better.
What recommendations would you give to someone considering this product?
I would recommend Brevo to anyone who wants an easy-to-use tool for email, SMS, and customer management all in one place. It's great for small to medium businesses that want to keep things simple. But if you need very detailed analytics or custom integrations, it might not have everything you’re looking for. Overall, it’s a great option if you want something simple and flexible that can grow with your business.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Raghu M.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Apr 2024
Delivers SMS faster and at an affordable pricing
Likeliness to Recommend
What differentiates Brevo from other similar products?
The Implementation of Bulk SMS and OTP sending using Brevo makes it a complete unique solution for product marketing, promotion and authentication purposes
What is your favorite aspect of this product?
I like the SMS sending feature of BREVO, which is easy to use and to schedule of when to send the SMS and also configuring WhatsApp marketing templates is easier with Brevo
What do you dislike most about this product?
Each service is charged independently for example SMS sending, Email sending and WhatsApp marketing are all charged independently by topping up credits and yet you still need to upgrade to a premium plan which makes Brevo an expensive tool to use for marketing and business communication
What recommendations would you give to someone considering this product?
There is a lot of support from this tool and I would recommend the solution
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
Miguel A.
- Role: Operations
- Industry: Other
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2024
Setting up a campaign is so easy
Likeliness to Recommend
What differentiates Brevo from other similar products?
Brevo has fair pricing compared to other similar products that have been evaluated, they have free WhatsApp integrations where other providers offer the same at an extra cost, and you receive maximum support regardless of the pricing plan you subscribe to.
What is your favorite aspect of this product?
I like the WhatsApp schedule; you can schedule when the WhatsApp campaign can be sent and this saves me a lot of time
What do you dislike most about this product?
They should consider having a live chat since the ticketing system takes longer to respond to tickets and this makes our work slow when there is a serious issue affecting our use of the product, especially product issues
What recommendations would you give to someone considering this product?
If you have a smaller contact list and would use a very friendly cost tool, then Brevo is an answer, and I highly recomment the solution
Pros
- Performance Enhancing
- Unique Features
- Inspires Innovation
- Respectful
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