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BMC Helix

BMC Helix Continuous Optimization

Composite Score

6.9 /10

CX Score

7.2 /10

26 Reviews Write a Review

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What is BMC Helix Continuous Optimization?

BMC Helix Continuous Optimization (previously TrueSight Operations Management ) uses AI-driven insights to predict and prescribe optimization and forecasting solutions across on-premises, cloud, hybrid, mainframe, and containerized environments that reduce costs and risks while allowing proactive business-oriented planning.

Company Details

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Awards & Recognition

BMC Helix Continuous Optimization won the following awards in the AIOps category

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0 Top Rated Capabilities

5 Top Rated Features

2025

Conflict Resolution

2025

0 Top Rated Capabilities

4 Top Rated Features

2024

Service Experience
Product Impact

2024

5 Top Rated Capabilities

1 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact

2023

2022 Data Quadrant Champion

2022

6 Top Rated Capabilities

7 Top Rated Features

2022

BMC Helix Continuous Optimization Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on BMC Helix Continuous Optimization.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

1
Since last award

91 Plan to Renew

2
Since last award

72 Satisfaction of Cost Relative to Value

3
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love BMC Helix Continuous Optimization?

11% Negative

6% Neutral

83% Positive

Pros

Reliable
Enables Productivity
Trustworthy
Fair

Feature Ratings

Average 72

Event & Alert Management Automation

Performance & Capacity Management Automation

Operational Task Automation

Security Operations Automation

Incident Management Automation

Problem Management Automation

Change Control Automation

Analyze Discovery Data

Data Visualization

Explainable and Trainable Algorithms

Analyze Activity Data

Vendor Capability Ratings

Average 74

Ease of Implementation

Vendor Support

Ease of IT Administration

Breadth of Features

Ease of Data Integration

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of Customization

Availability and Quality of Training

Product Strategy and Rate of Improvement

BMC Helix Continuous Optimization Reviews

Saira Bhanu S.

Role: Information Technology
Industry: Banking
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2021

Fantastic Product, enjoyed working on it

Likeliness to Recommend

10 /10

What differentiates BMC Helix Continuous Optimization from other similar products?

BMC, through both organic development and acquisition of IT management vendors over the past 20 years, provides an extensive portfolio of solutions manage services, and the associated physical and virtual infrastructures that enable those services. BMC typically leads with Remedy as a means to offer the larger Business Service Management portfolio - although it is not a requisite to ascertain value in the ITSM product. Remedy ITSM is licensed on-premise and in the SaaS model as RemedyOnDemand.

What is your favorite aspect of this product?

Licensing – BMC licenses Remedy and RemedOnDemand to serve both on-premise and SaaS requirements. The significant majority of ServiceNow customers are SaaS, and it is sold primarily as such. Demonstration of Value – BMC works to demonstrate the value of investment through a larger portfolio of IT management solutions. ServiceNow works to demonstrate the value of investment through ITSM and the development of request-and-fulfill applications that support adjacent business processes.

What do you dislike most about this product?

Administration – All ITSM solutions require administration and often the more customization and configuration applied to an ITSM solution, the more challenging administration (and upgrades) becomes. IT organizations should evaluate how easy/difficult it will be for them to administer either solution, particularly if they don’t have resources to easily support their ITSM solution. Neither solution is perfect in this regard, but this is often a function of how far large, complex organizations drift from the out-of-the-box content.

What recommendations would you give to someone considering this product?

Go for it. I would definitely recommend it.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Howard L.

Role: Consultant
Industry: Consulting
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted May 2021

Complex to set-up, but worth the time/investment

Likeliness to Recommend

9 /10

What differentiates BMC Helix Continuous Optimization from other similar products?

TrueSight Operations Manager provides one single URL and a consistent user interface to monitor all servers, view events and alerts, and drill down and analyze the data points. Just one Patrol agent is deployed and that agent can be customized with various KMs ( Knowledge Modules) to collect everything you need for monitoring - OS, applications, databases, and web pages.

What is your favorite aspect of this product?

The event and alerting can be customized before being integrated to automatically open incidents so that the incident ticket provide a meaningful message. The ability to ingest events from third parties.

What do you dislike most about this product?

Network monitoring is not part of TSOM and integrated through a partner. For a complex environment, TrueSight Operations Manager meets a lot of your needs in just one product but for a smaller, simpler shop it may be overkill.

What recommendations would you give to someone considering this product?

Other products that were compared to TSOM were eliminated because of lack of support for some technologies or lacking functionality.

Pros

Performance Enhancing
Enables Productivity
Respectful
Helps Innovate

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted May 2021

Lot of inbuilt capabilities to fulfill the IT need

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

BMC Helix Continuous Optimization

What is BMC Helix Continuous Optimization?

Company Details

Need Assistance?

Awards & Recognition

2023 Emotional Footprint Champion

2022 Data Quadrant Champion

BMC Helix Continuous Optimization Ratings

86 Likeliness to Recommend

1 Since last award

91 Plan to Renew

2 Since last award

72 Satisfaction of Cost Relative to Value

3 Since last award

Emotional Footprint Overview

+86 Net Emotional Footprint

How much do users love BMC Helix Continuous Optimization?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Event & Alert Management Automation Automate event & alert management tasks e.g. manage alert thresholds, notify operator of a possible SLA breach.

Performance & Capacity Management Automation Algorithms automate performance & capacity management tasks e.g. identify workloads nearing capacity limits, identify bottlenecks and possible remediation.

Operational Task Automation Execute operational tasks in response to commands, requests, incidents or alerts with minimal or no human supervision.

Security Operations Automation Automate security operations e.g. threat and vulnerability management, compliance management, security incident and event management.

Incident Management Automation Automate tasks such as incident tracking, assessment, prioritization, impact suggestion, prediction of potential incidents, and self resolution.

Problem Management Automation Automate problem management tasks e.g. identify related incidents, create problem tickets, suggest root cause.

Change Control Automation Algorithms automate change control tasks e.g. track/assess technical changes, suggest risk/impact of changes, detect unauthorized changes, manage change windows

Analyze Discovery Data Analyze data on the design of components in the IT environment e.g. dependencies, endpoints, licenses, asset data, workflows, and configuration data.

Data Visualization Visualize customer data in configurable dashboards or reports, and easily share these visualizations with decision makers.

Explainable and Trainable Algorithms Decisions and actions generated by the tool can be reviewed, and adjustments can be made to decision-making algorithms to improve results.

Analyze Activity Data Analyze activity data e.g. event logs, tickets, network packets.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

BMC Helix Continuous Optimization Reviews

Saira Bhanu S.

Fantastic Product, enjoyed working on it

Likeliness to Recommend

Pros

Howard L.

Complex to set-up, but worth the time/investment

Likeliness to Recommend

Pros

Lot of inbuilt capabilities to fulfill the IT need

Likeliness to Recommend

Pros

1
Since last award

2
Since last award

3
Since last award

Feature Ratings

Event & Alert Management Automation

Performance & Capacity Management Automation

Operational Task Automation

Security Operations Automation

Incident Management Automation

Problem Management Automation

Change Control Automation

Analyze Discovery Data

Data Visualization

Explainable and Trainable Algorithms

Analyze Activity Data

Vendor Capability Ratings

Ease of Implementation

Vendor Support

Ease of IT Administration

Breadth of Features

Ease of Data Integration

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of Customization

Availability and Quality of Training

Product Strategy and Rate of Improvement