BMC FootPrints Logo
BMC FootPrints Logo
BMC Software

BMC FootPrints

6.4 /10
Category
BMC FootPrints
6.4 /10

What is BMC FootPrints?

BMC FootPrints is easy to own, use and extend. Create personalized working experiences for your employees and IT that increase their productivity. Administrators can quickly configure end-to-end business services for IT and beyond. BMC FootPrints integrates easily with other systems such as BMC Client Management, Active Directory, any SQL Database, and more. With configurable capabilities that streamline the automation of service delivery, FootPrints improves employee satisfaction and IT's reputation with your business users

Company Details


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Awards & Recognition

BMC FootPrints won the following awards in the IT Service Management - Midmarket category

BMC FootPrints Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on BMC FootPrints.

75 Likeliness to Recommend

1
Since last award

86 Plan to Renew

5
Since last award

89 Satisfaction of Cost Relative to Value

5
Since last award


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Emotional Footprint Overview

+62 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love BMC FootPrints?

8% Negative
37% Neutral
55% Positive

Pros

  • Respectful
  • Trustworthy
  • Reliable
  • Friendly Negotiation

Cons

  • Less Inspiring
  • Slower Product Innovation
  • Inhibits Innovation

Feature Ratings

Average 84

Multi-Site Functionality

87

Reporting

85

Integrated Knowledge Management

85

End User Support Solutions

83

Multi Device Capability

83

End User Self Serve

82

Technician Administration

82

Service Catalog

80

Integration With IT Tools

73

Vendor Capability Ratings

Average 75

Business Value Created

80

Product Strategy and Rate of Improvement

79

Ease of Data Integration

78

Quality of Features

77

Ease of Customization

77

Breadth of Features

76

Ease of Implementation

76

Ease of IT Administration

76

Vendor Support

72

Availability and Quality of Training

71

Usability and Intuitiveness

71

BMC FootPrints Reviews

  • Role: Information Technology
  • Industry: Education
  • Involvement: IT Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Sep 2024

Cost effective entry level ITSM tool

Likeliness to Recommend

7 /10

Pros

  • Generous Negotitation
  • Over Delivered
  • Transparent
  • Friendly Negotiation

Cons

  • Slower Product Innovation
  • Less Inspiring
  • Security Frustrates

Chandler P.

  • Role: Industry Specific Role
  • Industry: Gaming and Hospitality
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2023

Meeting Expectations

Likeliness to Recommend

9 /10

What differentiates BMC FootPrints from other similar products?

IT tools integrations and integrated knowledge managements.

What is your favorite aspect of this product?

Perfect in reporting

What do you dislike most about this product?

Right now no dislike i can records

What recommendations would you give to someone considering this product?

Simple but perfect

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Miguel N.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2022

Great ITSM tool, beware is on premise!

Likeliness to Recommend

9 /10

What differentiates BMC FootPrints from other similar products?

Qualkity of features and the wide range of configurations that can be obtained and achieved with its flexibility.

What is your favorite aspect of this product?

Flexibility to adapt to the pre-defined processes.

What do you dislike most about this product?

On-premises, so it has some maintenance cost attached to it, constant updates mess up with the tomcat server and removing of the ability to assign tickets through round-robin.

What recommendations would you give to someone considering this product?

Beware of maintenance costs and search for a qualified partner in your area that can help you with rising issues.

Pros

  • Fair
  • Altruistic
  • Acts with Integrity
  • Reliable