What is BMC FootPrints?
BMC FootPrints is easy to own, use and extend. Create personalized working experiences for your employees and IT that increase their productivity. Administrators can quickly configure end-to-end business services for IT and beyond. BMC FootPrints integrates easily with other systems such as BMC Client Management, Active Directory, any SQL Database, and more. With configurable capabilities that streamline the automation of service delivery, FootPrints improves employee satisfaction and IT's reputation with your business users
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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75 Likeliness to Recommend
1
Since last award
86 Plan to Renew
5
Since last award
89 Satisfaction of Cost Relative to Value
5
Since last award
Emotional Footprint Overview
+62 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love BMC FootPrints?
Pros
- Respectful
- Trustworthy
- Reliable
- Friendly Negotiation
Cons
- Less Inspiring
- Slower Product Innovation
- Inhibits Innovation
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Multi-Site Functionality
Reporting
Integrated Knowledge Management
End User Support Solutions
Multi Device Capability
End User Self Serve
Technician Administration
Service Catalog
Integration With IT Tools
Vendor Capability Ratings
Business Value Created
Product Strategy and Rate of Improvement
Ease of Data Integration
Quality of Features
Ease of Customization
Breadth of Features
Ease of Implementation
Ease of IT Administration
Vendor Support
Availability and Quality of Training
Usability and Intuitiveness
BMC FootPrints Reviews
- Role: Information Technology
- Industry: Education
- Involvement: IT Leader or Manager
Submitted Sep 2024
Cost effective entry level ITSM tool
Likeliness to Recommend
Pros
- Generous Negotitation
- Over Delivered
- Transparent
- Friendly Negotiation
Cons
- Slower Product Innovation
- Less Inspiring
- Security Frustrates
Please tell us why you think this review should be flagged.
Chandler P.
- Role: Industry Specific Role
- Industry: Gaming and Hospitality
- Involvement: End User of Application
Submitted Nov 2023
Meeting Expectations
Likeliness to Recommend
What differentiates BMC FootPrints from other similar products?
IT tools integrations and integrated knowledge managements.
What is your favorite aspect of this product?
Perfect in reporting
What do you dislike most about this product?
Right now no dislike i can records
What recommendations would you give to someone considering this product?
Simple but perfect
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Miguel N.
- Role: Information Technology
- Industry: Consulting
- Involvement: IT Development, Integration, and Administration
Submitted Feb 2022
Great ITSM tool, beware is on premise!
Likeliness to Recommend
What differentiates BMC FootPrints from other similar products?
Qualkity of features and the wide range of configurations that can be obtained and achieved with its flexibility.
What is your favorite aspect of this product?
Flexibility to adapt to the pre-defined processes.
What do you dislike most about this product?
On-premises, so it has some maintenance cost attached to it, constant updates mess up with the tomcat server and removing of the ability to assign tickets through round-robin.
What recommendations would you give to someone considering this product?
Beware of maintenance costs and search for a qualified partner in your area that can help you with rising issues.
Pros
- Fair
- Altruistic
- Acts with Integrity
- Reliable
Please tell us why you think this review should be flagged.
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