Write a review temporarily disabled. Our system flagged this request as potentially automated and has disabled form submission for security reasons. If you believe this is a mistake, please contact us. We’ll be happy to help resolve the issue.

Blackboard Inc

Blackboard

Composite Score

7.9 /10

CX Score

8.2 /10

46 Reviews Write a Review

Claim Software

What is Blackboard?

Designed in collaboration with educators, Blackboard is the learning management system (LMS) that saves instructors time, empowers student choice, and promotes continuous improvement for all.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Blackboard won the following awards in the Learning Management - Midmarket category

Filter By

2026 Emotional Footprint Champion

Latest Award, 2026

Conflict Resolution

Latest Award, 2026

2025 Data Quadrant Champion

2025

0 Top Rated Capabilities

6 Top Rated Features

2025

2025 Emotional Footprint Champion

2025

2024 Data Quadrant Champion

2024

3 Top Rated Capabilities

4 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

Conflict Resolution

2024

2023 Data Quadrant Champion

2023

7 Top Rated Capabilities

6 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Contract Negotiation

2023

Blackboard Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Blackboard.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

1
Since last award

89 Plan to Renew

85 Satisfaction of Cost Relative to Value

1
Since last award

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Blackboard?

4% Negative

6% Neutral

90% Positive

Pros

Efficient Service
Respectful
Trustworthy
Security Protects

Feature Ratings

Average 82

Course Management

Gradebook

Assessments and Quizzes

Analytics and Reporting

Student Collaboration

Lesson Planning

3rd Party Integration

Customer Partner Training

Content Management

Content Creation

International Support

Vendor Capability Ratings

Average 78

Ease of Data Integration

Breadth of Features

Availability and Quality of Training

Ease of Implementation

Ease of IT Administration

Business Value Created

Usability and Intuitiveness

Vendor Support

Product Strategy and Rate of Improvement

Quality of Features

Ease of Customization

Also Featured in...

Education Learning Management

Score 7.6

View Blackboard in this category (opens in a new tab)

Blackboard Reviews

Jiju G.

Role: Sales Marketing
Industry: Retail
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2024

Very smooth and informative software

Likeliness to Recommend

10 /10

What differentiates Blackboard from other similar products?

Ability to use all the subjects in one platform smoothly

What is your favorite aspect of this product?

Smooth and easy

What do you dislike most about this product?

Sometimes laggy

What recommendations would you give to someone considering this product?

Absolutely best give it a chance

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Dev Jyoti ..

Role: Student Academic
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2024

Excellent Product

Likeliness to Recommend

9 /10

What differentiates Blackboard from other similar products?

Blackboard Learn distinguishes itself through its: Experience: Long-standing presence in educational technology. Customizability: Highly adaptable to specific institution needs. Feature Set: Comprehensive tools for course management and communication. Integration: Seamless interoperability with other educational tools. Support: Extensive resources and assistance for users.

What is your favorite aspect of this product?

One of the standout aspects of Blackboard Learn is its customizability. I appreciate how it allows institutions to tailor the platform to their specific needs and preferences, whether it's course design, administrative settings, or integration with other tools. This flexibility enables educators to create personalized learning experiences that meet the unique requirements of their students and curriculum.

What do you dislike most about this product?

One aspect of Blackboard Learn that could be improved is its user interface. While the platform offers robust functionality, the interface can sometimes feel outdated and less intuitive compared to more modern learning management systems. Enhancing the user experience with a more modern and intuitive interface could improve usability and make it easier for both educators and students to navigate and utilize the platform effectively

What recommendations would you give to someone considering this product?

Some recommendations: Customize it to fit your institution's needs. Invest in training and support for users. Engage with the user community for insights. Stay updated on new features and improvements. Collect feedback to continually improve the platform.

Pros

Reliable
Enables Productivity
Efficient Service
Respectful

Luke F.

Role: Operations
Industry: Education
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2024

Clunky and just not needed next to G. Classroom

Likeliness to Recommend

5 /10

What differentiates Blackboard from other similar products?

It had a more responsive, easy to follow gradebook than Google Classroom.

What is your favorite aspect of this product?

The Gradebook.

What do you dislike most about this product?

The interface and setting up a class was just a bit more clunky and less intuitive than Google Classroom.

What recommendations would you give to someone considering this product?

Seriously try Google Classroom first. If it doesn't fulfill your organization's needs, I'd be shocked.

Pros

Reliable
Security Protects
Continually Improving Product

Cons

Inhibits Innovation
Less Performance Enhancing
Less Productive

Blackboard

What is Blackboard?

Company Details

Need Assistance?

Awards & Recognition

2026 Emotional Footprint Champion

2025 Data Quadrant Champion

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

2023 Data Quadrant Champion

2023 Emotional Footprint Champion

Blackboard Ratings

83 Likeliness to Recommend

1 Since last award

89 Plan to Renew

85 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Blackboard?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Course Management Includes course descriptions, course requirements, and materials.

Gradebook Includes an individual's marks, progress, and overall appraisal.

Assessments and Quizzes Includes time and attempt limits, question banks, block progression, and certificates.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Student Collaboration Includes ability to view, share, and direct work between co-workers and students in or near real-time.

Lesson Planning Includes an objective, content, method, and evaluation of a particular lesson.

3rd Party Integration The system integrates with other 3rd party applications.

Customer Partner Training includes ability to share content externally with partners and customers

Content Management Includes collaboration, check-in/check-out, and version control.

Content Creation Provides tools for creating content to be used and shared on the platform.

International Support Includes ability to support multiple languages concurrently.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Education Learning Management

Blackboard Reviews

Jiju G.

Very smooth and informative software

Likeliness to Recommend

Pros

Dev Jyoti ..

Excellent Product

Likeliness to Recommend

Pros

Luke F.

Clunky and just not needed next to G. Classroom

Likeliness to Recommend

Pros

Cons

Most Popular Blackboard Comparisons

Docebo

Bridge LMS

D2L Brightspace

TalentLMS

Absorb LMS

Litmos

1
Since last award

1
Since last award

Feature Ratings

Course Management

Gradebook

Assessments and Quizzes

Analytics and Reporting

Student Collaboration

Lesson Planning

3rd Party Integration

Customer Partner Training

Content Management

Content Creation

International Support

Vendor Capability Ratings

Ease of Data Integration

Breadth of Features

Availability and Quality of Training

Ease of Implementation

Ease of IT Administration

Business Value Created

Usability and Intuitiveness

Vendor Support

Product Strategy and Rate of Improvement

Quality of Features

Ease of Customization