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Blackboard Inc

Blackboard

Composite Score

7.9 /10

CX Score

8.2 /10

46 Reviews Write a Review

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What is Blackboard?

Designed in collaboration with educators, Blackboard is the learning management system (LMS) that saves instructors time, empowers student choice, and promotes continuous improvement for all.

Company Details

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Awards & Recognition

Blackboard won the following awards in the Learning Management - Midmarket category

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2026 Emotional Footprint Champion

Latest Award, 2026

Conflict Resolution

Latest Award, 2026

2025 Data Quadrant Champion

2025

0 Top Rated Capabilities

6 Top Rated Features

2025

2025 Emotional Footprint Champion

2025

2024 Data Quadrant Champion

2024

3 Top Rated Capabilities

4 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

Conflict Resolution

2024

2023 Data Quadrant Champion

2023

7 Top Rated Capabilities

6 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Contract Negotiation

2023

Blackboard Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Blackboard.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

1
Since last award

89 Plan to Renew

85 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Blackboard?

4% Negative

6% Neutral

90% Positive

Pros

Efficient Service
Respectful
Trustworthy
Security Protects

Feature Ratings

Average 82

Course Management

Gradebook

Assessments and Quizzes

Analytics and Reporting

Student Collaboration

Lesson Planning

3rd Party Integration

Customer Partner Training

Content Management

Content Creation

International Support

Vendor Capability Ratings

Average 78

Ease of Data Integration

Breadth of Features

Availability and Quality of Training

Ease of Implementation

Ease of IT Administration

Business Value Created

Usability and Intuitiveness

Vendor Support

Product Strategy and Rate of Improvement

Quality of Features

Ease of Customization

Also Featured in...

Education Learning Management

Score 7.6

View Blackboard in this category (opens in a new tab)

Blackboard Reviews

Anthony Tushar G.

Role: Student Academic
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2021

Easy to use, complicated to self-learn

Likeliness to Recommend

9 /10

What differentiates Blackboard from other similar products?

Black board gives you ease of access to creating and conducting quizzes for students in a course. Course management is relatively easily compared to other software. Blackboard's 24/7 support and online trainings are known for best in class. It's a little complicated at the beginning but gradually is the best tool.

What is your favorite aspect of this product?

Course organization and management both towards student's end and the instructor's end.

What do you dislike most about this product?

Longer and frequent downtimes, and occasionally gets frustrating when things don't work as they should.

What recommendations would you give to someone considering this product?

I'm not sure about the pricing. Access to this software was provided to me by the organization and my role as a teaching assistant was to create, organize, grade the coursework and posting the content. I totally would recommend this, to reduce the hassle of manual course organizing.

Pros

Reliable
Enables Productivity
Acts with Integrity
Security Protects

Cons

Wastes Time

Nicolas H.

Role: Student Academic
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2021

Easy to use, a Leading Learning Managment System

Likeliness to Recommend

8 /10

What differentiates Blackboard from other similar products?

Blackboard Learn is a web-based learning management system (LMS) that is used to help students and staff improve their learning experiences in both academic and business settings. It can be easily customized to meet the needs of a college and integrates with Microsoft OneDrive, college information and other systems, While the price of other LMS's are discolsed , Blackboard does not disclose it is price publically and may be different from one institution to another .

What is your favorite aspect of this product?

I like the ability fot cutomize the course menu and apply course themes

What do you dislike most about this product?

I think it is a has higher price than other products .

What recommendations would you give to someone considering this product?

I recommend that an institution considering blackboard consider assigning a unique team for technical support or choosing the cloud hosting option.

Pros

Performance Enhancing
Enables Productivity
Security Protects
Helps Innovate

Blackboard

What is Blackboard?

Company Details

Need Assistance?

Awards & Recognition

2026 Emotional Footprint Champion

2025 Data Quadrant Champion

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

2023 Data Quadrant Champion

2023 Emotional Footprint Champion

Blackboard Ratings

83 Likeliness to Recommend

1 Since last award

89 Plan to Renew

85 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Blackboard?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Course Management Includes course descriptions, course requirements, and materials.

Gradebook Includes an individual's marks, progress, and overall appraisal.

Assessments and Quizzes Includes time and attempt limits, question banks, block progression, and certificates.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Student Collaboration Includes ability to view, share, and direct work between co-workers and students in or near real-time.

Lesson Planning Includes an objective, content, method, and evaluation of a particular lesson.

3rd Party Integration The system integrates with other 3rd party applications.

Customer Partner Training includes ability to share content externally with partners and customers

Content Management Includes collaboration, check-in/check-out, and version control.

Content Creation Provides tools for creating content to be used and shared on the platform.

International Support Includes ability to support multiple languages concurrently.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Education Learning Management

Blackboard Reviews

Anthony Tushar G.

Easy to use, complicated to self-learn

Likeliness to Recommend

Pros

Cons

Nicolas H.

Easy to use, a Leading Learning Managment System

Likeliness to Recommend

Pros

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Feature Ratings

Course Management

Gradebook

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Analytics and Reporting

Student Collaboration

Lesson Planning

3rd Party Integration

Customer Partner Training

Content Management

Content Creation

International Support

Vendor Capability Ratings

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