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Blackboard Inc

Blackboard

Composite Score

8.5 /10

CX Score

8.8 /10

45 Reviews Write a Review

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What is Blackboard?

Designed in collaboration with educators, Blackboard is the learning management system (LMS) that saves instructors time, empowers student choice, and promotes continuous improvement for all.

Company Details

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Awards & Recognition

Blackboard won the following awards in the Learning Management - Midmarket category

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2025 Data Quadrant Champion

Latest Award, 2025

0 Top Rated Capabilities

6 Top Rated Features

Latest Award, 2025

2025 Emotional Footprint Champion

2025

2024 Data Quadrant Champion

2024

3 Top Rated Capabilities

4 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

Conflict Resolution

2024

2023 Data Quadrant Champion

2023

7 Top Rated Capabilities

6 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Contract Negotiation

2023

Blackboard Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Blackboard.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

89 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Blackboard?

5% Negative

5% Neutral

90% Positive

Pros

Efficient Service
Respectful
Trustworthy
Security Protects

Feature Ratings

Average 82

Gradebook

Assessments and Quizzes

Course Management

Analytics and Reporting

Student Collaboration

Lesson Planning

3rd Party Integration

Customer Partner Training

Content Creation

Content Management

International Support

Vendor Capability Ratings

Average 79

Ease of Data Integration

Breadth of Features

Availability and Quality of Training

Ease of Implementation

Ease of IT Administration

Business Value Created

Usability and Intuitiveness

Vendor Support

Product Strategy and Rate of Improvement

Quality of Features

Ease of Customization

Also Featured in...

Education Learning Management

Score 8.2

View Blackboard in this category (opens in a new tab)

Blackboard Reviews

Dev Jyoti ..

Role: Student Academic
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2024

Excellent Product

Likeliness to Recommend

9 /10

What differentiates Blackboard from other similar products?

Blackboard Learn distinguishes itself through its: Experience: Long-standing presence in educational technology. Customizability: Highly adaptable to specific institution needs. Feature Set: Comprehensive tools for course management and communication. Integration: Seamless interoperability with other educational tools. Support: Extensive resources and assistance for users.

What is your favorite aspect of this product?

One of the standout aspects of Blackboard Learn is its customizability. I appreciate how it allows institutions to tailor the platform to their specific needs and preferences, whether it's course design, administrative settings, or integration with other tools. This flexibility enables educators to create personalized learning experiences that meet the unique requirements of their students and curriculum.

What do you dislike most about this product?

One aspect of Blackboard Learn that could be improved is its user interface. While the platform offers robust functionality, the interface can sometimes feel outdated and less intuitive compared to more modern learning management systems. Enhancing the user experience with a more modern and intuitive interface could improve usability and make it easier for both educators and students to navigate and utilize the platform effectively

What recommendations would you give to someone considering this product?

Some recommendations: Customize it to fit your institution's needs. Invest in training and support for users. Engage with the user community for insights. Stay updated on new features and improvements. Collect feedback to continually improve the platform.

Pros

Reliable
Enables Productivity
Efficient Service
Respectful

Brian John W.

Role: Information Technology
Industry: Banking
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2025

Blackboard > Canvas

Likeliness to Recommend

10 /10

What differentiates Blackboard from other similar products?

Blackboard has more features than Canvas and is more user friendly.

What is your favorite aspect of this product?

Ability to implement courses. Grading is easier.

What do you dislike most about this product?

Would like for it to have teacher/student interaction.

What recommendations would you give to someone considering this product?

I believe it's one of the best teaching tools available.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

WAMALA I.

Role: Student Academic
Industry: Education
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Mar 2025

Connects learners from anywhere under one portal

Likeliness to Recommend

9 /10

What differentiates Blackboard from other similar products?

The software comes with video call feature which is very useful in viewing students absent and present during the lesson and enhances productivity, the cost of the solution is so affordable compared to other online learning tools

What is your favorite aspect of this product?

I do like the attendance list feature which you can use to record attendance of students digitally and the Google drive integration for students to keep notes and files on the drive

What do you dislike most about this product?

The whole setup of the tool requires technical knowledge and is time consuming

What recommendations would you give to someone considering this product?

If you do have a larger number of learners, I would then recommend this tool

Pros

Fair
Acts with Integrity
Generous Negotitation
Over Delivered

Blackboard

What is Blackboard?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

2023 Data Quadrant Champion

2023 Emotional Footprint Champion

Blackboard Ratings

84 Likeliness to Recommend

89 Plan to Renew

1 Since last award

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Blackboard?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Gradebook Includes an individual's marks, progress, and overall appraisal.

Assessments and Quizzes Includes time and attempt limits, question banks, block progression, and certificates.

Course Management Includes course descriptions, course requirements, and materials.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Student Collaboration Includes ability to view, share, and direct work between co-workers and students in or near real-time.

Lesson Planning Includes an objective, content, method, and evaluation of a particular lesson.

3rd Party Integration The system integrates with other 3rd party applications.

Customer Partner Training includes ability to share content externally with partners and customers

Content Creation Provides tools for creating content to be used and shared on the platform.

Content Management Includes collaboration, check-in/check-out, and version control.

International Support Includes ability to support multiple languages concurrently.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Education Learning Management

Blackboard Reviews

Dev Jyoti ..

Excellent Product

Likeliness to Recommend

Pros

Brian John W.

Blackboard > Canvas

Likeliness to Recommend

Pros

WAMALA I.

Connects learners from anywhere under one portal

Likeliness to Recommend

Pros

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Feature Ratings

Gradebook

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Student Collaboration

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Customer Partner Training

Content Creation

Content Management

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Breadth of Features

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