Blackboard Logo Award Winner Product Badge
Blackboard Logo Award Winner Product Badge
Blackboard Inc

Blackboard

Composite Score
7.9 /10
CX Score
8.2 /10
Category
Blackboard
7.9 /10

What is Blackboard?

Designed in collaboration with educators, Blackboard is the learning management system (LMS) that saves instructors time, empowers student choice, and promotes continuous improvement for all.

Company Details


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Awards & Recognition

Blackboard won the following awards in the Learning Management - Midmarket category

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Blackboard Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Blackboard.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

1
Since last award

89 Plan to Renew

85 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Blackboard?

4% Negative
6% Neutral
90% Positive

Pros

  • Efficient Service
  • Respectful
  • Trustworthy
  • Security Protects

Feature Ratings

Average 82

Course Management

86

Gradebook

85

Assessments and Quizzes

84

Analytics and Reporting

83

Student Collaboration

81

Lesson Planning

81

3rd Party Integration

80

Customer Partner Training

80

Content Management

79

Content Creation

78

International Support

78

Vendor Capability Ratings

Average 78

Ease of Data Integration

83

Breadth of Features

82

Availability and Quality of Training

81

Ease of Implementation

79

Ease of IT Administration

78

Business Value Created

78

Usability and Intuitiveness

77

Vendor Support

77

Product Strategy and Rate of Improvement

76

Quality of Features

76

Ease of Customization

73

Blackboard Reviews

WAMALA I.

  • Role: Student Academic
  • Industry: Education
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2025

Connects learners from anywhere under one portal

Likeliness to Recommend

9 /10

What differentiates Blackboard from other similar products?

The software comes with video call feature which is very useful in viewing students absent and present during the lesson and enhances productivity, the cost of the solution is so affordable compared to other online learning tools

What is your favorite aspect of this product?

I do like the attendance list feature which you can use to record attendance of students digitally and the Google drive integration for students to keep notes and files on the drive

What do you dislike most about this product?

The whole setup of the tool requires technical knowledge and is time consuming

What recommendations would you give to someone considering this product?

If you do have a larger number of learners, I would then recommend this tool

Pros

  • Fair
  • Acts with Integrity
  • Generous Negotitation
  • Over Delivered

Terry S.

  • Role: Industry Specific Role
  • Industry: Education
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2025

Powerful online learning platform

Likeliness to Recommend

10 /10

What differentiates Blackboard from other similar products?

Blackboard Learn offers cost efficient courses that enables learners to access learning materials from anywhere. It is easy to deploy and interact with learning tools.

What is your favorite aspect of this product?

Students in our organization finds it useful to use this platform to learn and interact with students from other institutions. It provides the latest content that is up to date with topnotch research materials. Face-to-face virtual meetings with my students has reduced the cost of real time meetings.

What do you dislike most about this product?

I have not experienced any challenge from the performance of this learning platform since we deployed it.

What recommendations would you give to someone considering this product?

This is powerful learning management platform that has reduced the cost of online learning. Our institution has saved more with this new model and I totally recommend to other organizations.

Pros

  • Performance Enhancing
  • Trustworthy
  • Unique Features
  • Inspires Innovation

Sanjana B.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

Excellent Online Learning Platform

Likeliness to Recommend

8 /10

What differentiates Blackboard from other similar products?

Blackboard Learn is known for its higher cost compared to competitors. Some users find the software less intuitive and user-friendly. Additionally, Blackboard offers limited customization options for the course navigation menu.

What is your favorite aspect of this product?

The 'best feature,' if it could be called that, is simply that there are many ways of doing assessments: such as blogs and journals.

What do you dislike most about this product?

Failure to reach consensus on a matter. Some experts might not get a chance to participate. It limits the thought process to the person who will give more input on the matter. It’s time consuming as experts have to write and erase stuff.

What recommendations would you give to someone considering this product?

We use the latest version of the Ultra solution. There's always, with any tool, a simple, basic way of using the tool as the vendor supports it. That's the basics. Complications come if you're going to add content that goes beyond what is normally covered. Complications could happen. However, Collaborate isn't too complicated. Their alternative was annoying. It still is. When I'm teaching now with Ultra, I do two connections to Collaborate. One is with Chrome so that I can get past the tunnel of mirrors effect where there's an image within an image within an image, and it's a distraction. I have a second connection through Firefox.

Pros

  • Reliable
  • Trustworthy
  • Unique Features
  • Caring

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