Bitrix24
8.7 /10

What is Bitrix24?

Bitrix24 is a collaboration platform launched in 2012. Bitrix24 provides a complete suite of social collaboration, communication and management tools for your team, including CRM, files sharing, project management, calendars, and more. Bitrix24 is available in cloud and on premise.

Company Details


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Awards & Recognition

Bitrix24 won the following awards in the Digital Workplace category

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Bitrix24 Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Bitrix24.

89 Likeliness to Recommend

1
Since last award

93 Plan to Renew

1
Since last award

89 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Bitrix24?

0% Negative
10% Neutral
90% Positive

Pros

  • Generous Negotitation
  • Reliable
  • Unique Features
  • Efficient Service

Feature Ratings

Average 85

Task Management

89

Home Page

86

File Sharing Collaboration

86

Workflow & Approvals

85

Employee Directory

85

Reporting and Analytics

85

Instant Messaging

84

Integrations

84

End-User Workflow Customization

84

Document Management

83

News Feed

83

Vendor Capability Ratings

Average 82

Product Strategy and Rate of Improvement

88

Business Value Created

87

Breadth of Features

86

Quality of Features

86

Ease of Data Integration

86

Ease of Implementation

85

Availability and Quality of Training

83

Usability and Intuitiveness

78

Vendor Support

76

Ease of IT Administration

76

Ease of Customization

72

Bitrix24 Reviews

Humayun F.

  • Role: Consultant
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

The Best Free Collaboration Platform

Likeliness to Recommend

9 /10

What differentiates Bitrix24 from other similar products?

What I like best is that it is the one of the only few free CRM platform with several features like Projects, Communications, Tasks, Funnel, and several others. It is free for life for all of your business users, and you can mostly have everything done with this collaboration platform. Also there are paid features which you can avail anytime by upgrading your plan.

What is your favorite aspect of this product?

The easy to use and intuitive user interface and one window operations is the favorite aspect of this product, as there are several other platforms out there that need different applications for different features.

What do you dislike most about this product?

What I dislike is that due to the fact that it has all the many features visible to all users, to be able to use some of them, you need to purchase the monthly plans, which gets a bit confusing as to which plan is best for the features you plan to use. Users should be given options to choose to purchase subscriptions for individual features, that makes it cost-efficient and you know exactly the modules you need to pay for to use them.

What recommendations would you give to someone considering this product?

I would strongly recommend everyone to give Bitrix24 a try, especially if you are new to CRMs. You do not need to give any credit card information and can easily import data from other CRMs using their very user friendly interface.

Pros

  • Helps Innovate
  • Trustworthy
  • Unique Features
  • Efficient Service

Shirley A.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Great internal communication tool.

Likeliness to Recommend

9 /10

What differentiates Bitrix24 from other similar products?

This amazing technology makes my job easier, and we can provide a daily calendar for event preparation, as well as a comprehensive suite of cloud-based tools, and we can scan papers and other information. Adoption of this software increases worker communication, is smooth, and allows the entire project to connect to the Internet. Changes have occurred in a short period of time, and we are now more organized and have more interdepartmental links. It is critical in both large and small businesses since it allows us to carry out activities with higher success.

What is your favorite aspect of this product?

Bitrix24 is high-quality software that enables effective project management and resource management, furthermore, the developer is mindful of client service and ensures that their complaints are effectively handled. It is a popular application for both small and large businesses since it fosters cooperation and simplifies teamwork. It features a mobile solution that is compatible with your Android, iPhone, or iPad smartphone or tablet. It has various aspects that are incredibly advantageous to most firms; for example, you can acquire tools to enhance employee cooperative ties.

What do you dislike most about this product?

It was put in-house over two years ago and has served us well thus far. The reality is that it is a program that does not present any difficulties for me, and it is advantageous to operate in a team without having to search for a feature from one box to the next. Bitrix24 is an efficient project management and performance solution. The only slight issue is that the warnings are delayed, which might be difficult.

What recommendations would you give to someone considering this product?

We can work as a team, which increases our chances of success; this platform is intended to grow and can be assessed for a short time. This software is incredibly effective and inspirational, with amazing project planning and management features. Bitrix24 is recommended because it is a very helpful platform for daily life, allowing us to manage and exchange instant messages, work reports, and accounts with exceptional functionality while being completely and continually monitored. It is especially useful as a connecting strategy for an internal social network since it is considerably more functional.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Irwin F.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Perfect project management tool for Sprints.

Likeliness to Recommend

9 /10

What differentiates Bitrix24 from other similar products?

We wanted a solution that could handle unified communication, contact management, document management, and office setup. Bitrix24 swiftly got me up and running. Kanban is a project management approach that looks and functions similarly to Trello. It also interfaces with Google AdWords, Instagram and Facebook, Stripe for payment processing, and many more services. The CRM tool is extremely beneficial to the fundraising team, as it allows them to better track which leads are available and how the "bids" are proceeding.

What is your favorite aspect of this product?

Bitrix24 is relatively lightweight and user-friendly; you can get started immediately and realize the value. The fundamental features provide tools for organizing contacts and leads, and the process guides you to completion. We opted to incorporate Bitrix24 to address a shortcoming in MS Teams for Sprints. Bitrix24 makes life simpler for all teams by providing access to many fantastic tools, such as Kanban boards, which help individuals manage projects and tasks. We use it to handle our Kanban boards, marketing intelligence, mailing campaigns, donation agreements, and CRM.

What do you dislike most about this product?

In my view, there is nothing wrong with this platform; I would propose joining and familiarizing yourself with the format of the Kanban board (Projects and Tasks) in Bitrix24 before implementing any integration, so you can determine whether it is appropriate for you or not. If you want something less complicated, you should choose an alternative.

What recommendations would you give to someone considering this product?

Bitrix24, especially the cloud edition, is a simple way to get up and running. It will provide the necessary functions, but you may want assistance if you scale or employ additional capabilities. Begin with the essential features and information required by your company. Don't attempt to go too quickly. The unified communications component functions properly, but there are concerns with external users. Overall, I would suggest Bitrix24 to entrepreneurs trying to systematize their operations.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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