Bitrix24
What is Bitrix24?
Bitrix24 is a collaboration platform launched in 2012. Bitrix24 provides a complete suite of social collaboration, communication and management tools for your team, including CRM, files sharing, project management, calendars, and more. Bitrix24 is available in cloud and on premise.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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88 Likeliness to Recommend
97 Plan to Renew
Up
1
Since last award
95 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+98 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Bitrix24?
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Feature Ratings
Reporting and Analytics
Workflow and Approval Management
Social Features
Configurable Knowledge Repository
API Integration
AI Capabilities
Cataloging
Intelligent Search
Rich Text Editor
Multiple File Type Support
Role-Based Access
Vendor Capability Ratings
Quality of Features
Ease of Data Integration
Ease of Implementation
Product Strategy and Rate of Improvement
Breadth of Features
Business Value Created
Availability and Quality of Training
Usability and Intuitiveness
Ease of Customization
Ease of IT Administration
Vendor Support
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Bitrix24 Reviews

AMB. Chidiebere Moses O.
- Role: C Level
- Industry: Media
- Involvement: End User of Application
Submitted May 2023
All in One Fantastic Solution
Likeliness to Recommend
What differentiates Bitrix24 from other similar products?
It has more in-depth provisions, including Task management, CRM, Communication and Document management. It does all these things seamlessly. IT IS ONE PLATFORM, ALL BUSINESS SOLUTION PLATFORM.
What is your favorite aspect of this product?
Better CRM system Narrow down to effective sales lead for helping our sales team We can collaborate as a team on the platform, it is impressive. You don't need different bit by bit software to do work any longer, just use one and its all taken care of
What do you dislike most about this product?
Nothing. It is good for the job
What recommendations would you give to someone considering this product?
It is worth you time and effort. Make sure you have great team culture at your workplace so they can enthusiastically collaborate on this platform and make the best use of it.
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Trustworthy
Charissa A.
- Role: Operations
- Industry: Education
- Involvement: End User of Application
Submitted Mar 2023
Bitrix24 is a powerful project control solution.
Likeliness to Recommend
What differentiates Bitrix24 from other similar products?
Bitrix24 finest answer is to save time and automate company operations; the software combines tools for database, team management, sales, and workflow monitoring all at once. Anybody looking for a decent CRM to generate sales should give it a shot. Bitrix24 has updated firms' corporate communication systems with intricate frameworks that keep people controlled and pleased; also, Bitrix24 executes various actions promptly and without mistakes.
What is your favorite aspect of this product?
BItrix24 is a user-friendly CRM that can be readily tailored to a specific purpose. Bitrix24 is a multi-operations program that allows you to multitask in a variety of ways, including creating sales sites, automating sales, and managing projects with robust communication tools. We will immediately notice the well-designed dashboard with clearly divided sections after login in; we may choose whatever tab we like from the left corner of the screen. The Employees tab displays the organization chart with the names of all workers, which we can customize by adding or deleting individuals, creating various Departments, and sharing duties.
What do you dislike most about this product?
This is a feature-rich CRM, which might be confusing for first-time users. When I initially tried it, I was astonished by the number of capabilities it provided. The support personnel can be difficult to reach at times, and they take too long to respond to our emails. It might make us feel isolated in the face of bugs that we want to report and obtain the assistance we want.
What recommendations would you give to someone considering this product?
Bitrix24 in the field of communication keeps everyone up to date and informed. Bitrix24 provides us with a kind of analytics feature that shows real-time performance of various projects, time from start to end scheduled, tasks in progress, finished, and total. We don't need to look for another CRM product because Bitrix24 allows us to develop a complete database about our customers.
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Efficient Service
Barbara J.
- Role: Operations
- Industry: Education
- Involvement: End User of Application
Submitted Jan 2023
Software that has it all to collaborate.
Likeliness to Recommend
What differentiates Bitrix24 from other similar products?
At work, we utilize Bitrix24 for everything; it is our gateway through which we interact, share data, make video calls, and chat. It also includes several features and tools for efficient CRM, such as a Gantt chart for tracking activities and progress. It is used to increase performance in all departments. It is simple to share the file portal with each individual and extend the device. For each newly onboarded person, I have a file structure template that I would employ.
What is your favorite aspect of this product?
To make adding features cost-effective and straightforward, the program offers numerous extra capabilities, such as secure email and capability. Its UI is incredibly simple to use since it is similar to our internal social network, making it dynamic and simple to use. Files and papers are rapidly sent and uploaded, and video conferences are crystal clear and audible. Because it is on the cloud, our PC is not overburdened with information.
What do you dislike most about this product?
The application may seem a little heavy at times; this might be due to a computer problem or a wrong setting while installing the software. We rely heavily on the Gmail plugin, which has become a concern. Many times, a file used by the plugin will fail the first time it is downloaded.
What recommendations would you give to someone considering this product?
This is one of the most comprehensive office tools available; we use it in practically all departments to connect with one another and to transmit and receive critical information in real time. Everyone will enjoy it since it is highly intuitive and has a very low learning curve. Find a file sharing specialist if you want to employ a sophisticated folder arrangement. What can be generated in the blink of an eye is limited by the user interface.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity