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What is Birdeye?
The single customer messaging software for your team to connect with leads and customers through texting, live chat and bulk messaging. Birdeye helps businesses grow through happy customers. Over 80,000 businesses use Birdeye every day to attract new leads with Listings, Reviews and Referrals, convert them into customers with Webchat and Appointments, and delight those customers with Surveys, Ticketing, and Insights - all in one place.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
84 Likeliness to Recommend
95 Plan to Renew
80 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Birdeye?
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Social Media Marketing Management
Text Messaging
Loyalty Promotions Management
Surveys Feedback
Marketing Analytics
Mobile Marketing Management
Scheduled Messaging
Application Integration
Opt-in
Communication Archive
Mobile Payments
Vendor Capability Ratings
Quality of Features
Ease of Data Integration
Ease of Implementation
Product Strategy and Rate of Improvement
Vendor Support
Usability and Intuitiveness
Ease of IT Administration
Ease of Customization
Business Value Created
Availability and Quality of Training
Breadth of Features
Also Featured in...
Birdeye Reviews
Deana M.
- Role: Information Technology
- Industry: Healthcare
- Involvement: IT Development, Integration, and Administration
Submitted Jun 2022
Allow early detection of opportunities
Likeliness to Recommend
What differentiates Birdeye from other similar products?
Centralizes information, making it easy for users to create and collaborate on reports on key information discovery, market trends. Stimulates search, growth, tracking, user experience and content innovations that produce positive impacts on the organization.
What is your favorite aspect of this product?
It is offered to organizations that use a lot of internal and external information, from different sources of knowledge, content, topics and users with different professional roles. It monitors and executes competitive sentiment, real-time trend and Web analysis. Performs full-text search from filters that generate key information for the organization.
What do you dislike most about this product?
What I don't like about this system is that the company must look for leading factors that allow it to create features necessary for the same, to be included in the packages of skills, competencies and techniques that employees must use to perform the company's research within the market and on the cloud.
What recommendations would you give to someone considering this product?
The engine to obtain information about customers, competitors, products, markets, technologies, trends, among others; turns it into actionable big data with ease, allowing less time to be spent on searching and more on analyzing the organization's data. These are analyzed, with clear images of unique graphs that allow you to identify medium and long term trends. The simple proposition of storing and tagging intelligence and then sending alerts to business stakeholders, to different groups depending on their area of interest, happens on a daily basis and is a benefit that allows you to visualize that there is a fairly fluid flow of information
Pros
- Enables Productivity
- Unique Features
- Helps Innovate
- Continually Improving Product
Please tell us why you think this review should be flagged.
Aliaherma A.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Apr 2022
Birdeye Messaging - all-in-one software
Likeliness to Recommend
What differentiates Birdeye from other similar products?
Birdeye Messaging is effective and easy to use. It collects reviews, converts leads, runs surveys, texts customers and does much more. Its important features include reviews, texting campaigns, referrals, and chat features. Birdeye Messaging delivers winning experiences for every step of your customer journey from search to sold and repeat at scale with the all-in-one Experience Marketing platform.
What is your favorite aspect of this product?
It provides multi-location. No problem how many locations you may have, you can easily connect to your customers. Using Birdeye Messaging you can send text or E-mail review request to your customers. You can also respond to all reviews and promote authentic reviews across the web. Moreover, it delivers best values for the price
What do you dislike most about this product?
You can use every facility provided by Birdeye Messaging on your desktop but only limited features can be used on mobile. There is no proper guidance and instructions for new users. It should show the instructions on how to post reviews for businesses. When you want customer support you may have to explain your problem multiple times. Your problems may also left unsolved in some cases.
What recommendations would you give to someone considering this product?
Using Birdeye Messaging you can analyze reports and receive instant alerts which will keep you connected with your customers. Moreover, it is very simple to add or remove any employee or to check their behavior with your customers.
Pros
- Caring
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
Please tell us why you think this review should be flagged.
Chris p.
- Role: Sales Marketing
- Industry: Retail
- Involvement: Business Leader or Manager
Submitted Feb 2022
Fantastic product
Likeliness to Recommend
What differentiates Birdeye from other similar products?
Reporting
What is your favorite aspect of this product?
Easly to use and send link for customer to complete reviews
What do you dislike most about this product?
Noting at this time
What recommendations would you give to someone considering this product?
Give it a try
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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