BetterCloud Customer Reviews 2026 | SaaS Management

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BetterCloud

Composite Score

7.5 /10

CX Score

7.6 /10

22 Reviews Write a Review

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What is BetterCloud?

BetterCloud empowers IT to transform their employee experience, centralize data protection, and maximize operational efficiency. BetterCloud is a solution that transforms the employee experience, centralizes data protection, and maximizes operational efficiency.

Company Details

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Awards & Recognition

BetterCloud won the following awards in the SaaS Management category

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4 Top Rated Capabilities

1 Top Rated Features

2025

7 Top Rated Capabilities

1 Top Rated Features

2024

BetterCloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on BetterCloud.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

1
Since last award

87 Plan to Renew

8
Since last award

80 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love BetterCloud?

0% Negative

8% Neutral

92% Positive

Pros

Enables Productivity
Respectful
Acts with Integrity
Reliable

Feature Ratings

Average 79

Application Utilization

Price Benchmarking

Integrations

Task and Alert Automation

Shadow IT Detection

Contract Management

Vendor Management

Renewal Management

Real-Time Reporting

Compliance Reporting

License Management

Vendor Capability Ratings

Average 82

Ease of IT Administration

Ease of Implementation

Ease of Data Integration

Usability and Intuitiveness

Ease of Customization

Quality of Features

Availability and Quality of Training

Vendor Support

Business Value Created

Breadth of Features

Product Strategy and Rate of Improvement

Also Featured in...

Data Loss Prevention

Score 7.2

View BetterCloud in this category (opens in a new tab)

BetterCloud Reviews

Travon M.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Dec 2023

Very efficient tool for email management!

Likeliness to Recommend

10 /10

What differentiates BetterCloud from other similar products?

I've only used BetterCloud as a means of google group management and it does a great job

What is your favorite aspect of this product?

Very user friendly and simple to use/integrate

What do you dislike most about this product?

At times it can lag, but not often

What recommendations would you give to someone considering this product?

I would strongly recommend Bettercloud

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

Natasha P.

Role: C-Level
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2023

Makes onboarding easy!

Likeliness to Recommend

9 /10

What differentiates BetterCloud from other similar products?

Streamlined and intuitive processes compare to just using Google Admin Console directly

What is your favorite aspect of this product?

What we like the most is being able to onboard and de-provision users faster, create and manage groups, licenses, signatures, apps - all in one place."

What do you dislike most about this product?

There is nothing we came across that disappointed us in any way.

What recommendations would you give to someone considering this product?

I would contact BetterCloud experts to make sure you utilize all features available

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

BetterCloud

What is BetterCloud?

Company Details

Need Assistance?

Awards & Recognition

BetterCloud Ratings

86 Likeliness to Recommend

1 Since last award

87 Plan to Renew

8 Since last award

80 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+87 Net Emotional Footprint

How much do users love BetterCloud?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Application Utilization The ability to track application usage and use analytics to optimize cost, and reduce waste.

Price Benchmarking The ability to see how prices stack up against the competition by brand, category, product, selling location, size etc.

Integrations The platform integrates with service catalogues, ITSM and ITAM tools

Task and Alert Automation The solution provides the ability to create tasks, build workflows ( onboarding and offboarding), and generate notifications based on pending task assignment

Shadow IT Detection Provides the flexibility to detect unauthorized IT systems implemented outside the IT department

Contract Management Manage customer orders, services and assets with associated charges over the life of the subscription.

Vendor Management Consolidates all vendor information, tracks performance with metrics and KPIs, and evaluates risk with respect to sustainability, compliance, strategy, etc.

Renewal Management Includes maintaining recurring orders , contracted pricing or renewed orders with clients.

Real-Time Reporting Straightforward data storage with ability to create any reports easily. Dashboards for any role with ability to easily build and modify.

Compliance Reporting Generate reports that align with the requirements of specific regulations or industry standards.

License Management Tracks and categorizes number of asset licenses available to (or needed by) the organization.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Data Loss Prevention

BetterCloud Reviews

Travon M.

Very efficient tool for email management!

Likeliness to Recommend

Pros

Natasha P.

Makes onboarding easy!

Likeliness to Recommend

Pros

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Feature Ratings

Application Utilization

Price Benchmarking

Integrations

Task and Alert Automation

Shadow IT Detection

Contract Management

Vendor Management

Renewal Management

Real-Time Reporting

Compliance Reporting

License Management

Vendor Capability Ratings

Ease of IT Administration

Ease of Implementation

Ease of Data Integration

Usability and Intuitiveness

Ease of Customization

Quality of Features

Availability and Quality of Training

Vendor Support

Business Value Created

Breadth of Features

Product Strategy and Rate of Improvement