Avoma Customer Reviews 2026 | Conversation Intelligence

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Avoma

Composite Score

8.6 /10

CX Score

8.6 /10

41 Reviews Write a Review

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What is Avoma?

An AI Meeting Assistant, Collaboration and Intelligence platform for Sales, Implementation, and Customer Success teams. Make your remote meetings more actionable and collaborative. The all-in-one AI Meeting Assistant for working remotely.

Company Details

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Awards & Recognition

Avoma won the following awards in the Conversation Intelligence category

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2025 Data Quadrant Champion

Latest Award, 2025

5 Top Rated Capabilities

7 Top Rated Features

Latest Award, 2025

2025 Emotional Footprint Champion

2025

Avoma Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Avoma.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

97 Plan to Renew

3
Since last award

78 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Avoma?

5% Negative

5% Neutral

90% Positive

Pros

Acts with Integrity
Fair
Friendly Negotiation
Performance Enhancing

Feature Ratings

Average 83

Call Recording

Audio Transcription

Application Integration

Mobile Support

Dashboards and Reporting

Role-Based Access

Manager Annotation and Feedback

Call Analytics

Conversation Coaching

Artificial Intelligence Engine

Pipeline Visibility

Vendor Capability Ratings

Average 81

Vendor Support

Ease of Implementation

Usability and Intuitiveness

Business Value Created

Breadth of Features

Ease of Data Integration

Availability and Quality of Training

Ease of Customization

Ease of IT Administration

Quality of Features

Product Strategy and Rate of Improvement

Avoma Screenshots

Avoma Reviews

Paul C.

Role: Industry Specific Role
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2021

A Nice platform for call's review and training

Likeliness to Recommend

9 /10

What differentiates Avoma from other similar products?

It's easy to organize conversation and find the most important parts of any conversations unlike it's competitors.

What is your favorite aspect of this product?

With it we are able to share insights with one another and have more effective conversations. Also it's the best platform for training team members for listening calls.

What do you dislike most about this product?

There are no negatives with the platform since it has amazing features that's work's so we'll.

What recommendations would you give to someone considering this product?

Yes, it saves time and create a reference guidance for all your meetings,so you should try it

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Avoma

What is Avoma?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

2025 Emotional Footprint Champion

Avoma Ratings

90 Likeliness to Recommend

1 Since last award

97 Plan to Renew

3 Since last award

78 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+86 Net Emotional Footprint

How much do users love Avoma?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Call Recording Inbound and outbound calls are captured and retained in the platform, and can be appended with relevant metadata (such as callers, date/time, subject).

Audio Transcription Transcription audio recordings into text format, providing a transcript of the recorded dialog.

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Mobile Support The solution provides the ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Dashboards and Reporting Customizable dashboards to track KPIs, rep performance, and metrics.

Role-Based Access Enable different levels of access based on role e.g. administrators can modify and see all data or department managers have access only to their data.

Manager Annotation and Feedback The solution allows managers to provide annotation and feedback on recorded calls, and to assign calls a score based on predefined or user-defined rubric.

Call Analytics Real-time and historical reporting and analytics on call metrics, such as talk time, competition win rate, key words, sentiment etc.

Conversation Coaching The solution makes proactive recommendations to sales reps based on call attributes and dynamics, for example, balance of talk time or keywords mentioned.

Artificial Intelligence Engine Can work autonomously within a series of pre-defined parameters, including decision-making, routing, processing, and human interaction.

Pipeline Visibility Single view into deals by combining customer interactions for visibility into executive involvement, history with past employees and leading sales indicators.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Avoma Screenshots

Meeting Transcript

CRM field updates

Unlimited scheduling links

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Custom AI Scorecards

Avoma Reviews

Paul C.

A Nice platform for call's review and training

Likeliness to Recommend

Pros

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