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Automation Anywhere Inc.

Automation Anywhere

Composite Score

8.9 /10

CX Score

9.2 /10

213 Reviews Write a Review

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What is Automation Anywhere?

Automation Anywhere is the world’s leading Agentic Process Automation (APA) Platform that puts AI to work across organizations. The company’s platform is powered with specialized AI, generative AI and offers process discovery, RPA, AI agents, end-to-end process orchestration, document processing and analytics, with a security and governance-first approach. Automation Anywhere empowers organizations worldwide to unleash productivity gains, improve customer experiences and create new revenue streams. The company is guided by its vision to fuel the future of work by unleashing human potential through Agentic AI-powered automation. Learn more at www.automationanywhere.com

Company Details

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Awards & Recognition

Automation Anywhere won the following awards in the Robotic Process Automation - Enterprise category

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2026 Emotional Footprint Champion

Latest Award, 2026

Strategy and Innovation
Service Experience
Contract Negotiation
Conflict Resolution

Latest Award, 2026

2025 Data Quadrant Champion

2025

9 Top Rated Capabilities

9 Top Rated Features

2025

2025 Emotional Footprint Champion

2025

Strategy and Innovation
Service Experience
Contract Negotiation
Conflict Resolution

2025

2024 Data Quadrant Champion

2024

11 Top Rated Capabilities

12 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

2023 Data Quadrant Champion

2023

8 Top Rated Capabilities

9 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Conflict Resolution

2023

2022 Data Quadrant Champion

2022

11 Top Rated Capabilities

13 Top Rated Features

2022

Automation Anywhere Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Automation Anywhere.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

98 Plan to Renew

1
Since last award

83 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Automation Anywhere?

1% Negative

3% Neutral

96% Positive

Pros

Helps Innovate
Reliable
Trustworthy
Inspires Innovation

Feature Ratings

Average 85

Out of the box integration

Process Discovery

Code-Free Programming

Action Logging

Central Deployment

Cloud Hosting

Exception Handling

Natural Language Processing

Concurrent Work

Distributed Work

Performance Monitoring

Vendor Capability Ratings

Average 81

Business Value Created

Ease of Implementation

Breadth of Features

Ease of Data Integration

Ease of IT Administration

Quality of Features

Vendor Support

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Availability and Quality of Training

Ease of Customization

Automation Anywhere Screenshots

Automation Anywhere Downloads

casestudy-granite

Case Study NHS Newcastle

Case Study-Emaar

CaseStudy-Cloudera

Automation Anywhere Videos

Automation Anywhere Reviews

Harsh S.

Role: Finance
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2024

Likeliness to Recommend

10 /10

Pros

Effective Service
Caring
Saves Time
Respectful

Cons

Vendor's Interest First

Sreenath V.

Role: Consultant
Industry: Other
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Sep 2024

User-friendly and accelerates automation

Likeliness to Recommend

5 /10

What differentiates Automation Anywhere from other similar products?

Code-free technology that accelerates automation

What is your favorite aspect of this product?

No/less training to IDP

What do you dislike most about this product?

IQBot is one of my favorite features in Automation Anywhere, but it can sometimes experience performance issues with large input files. This can lead to longer processing times and delays for other learning instances.

What recommendations would you give to someone considering this product?

While Automation Anywhere is an excellent choice for beginners due to its user-friendliness, the cost of the licensing can be a barrier for some. However, if budget allows, Automation Anywhere's comprehensive support team is available 24/7 to assist users at every stage of their journey

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Cons

Less Reliable
Less Efficient Service
Less Effective Service

Rahul K.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2026

Please provide a short headline for your review th

Likeliness to Recommend

10 /10

What differentiates Automation Anywhere from other similar products?

Automation Anywhere stands out through its cloud-native architecture strong capabilities, and ability to combine RPA, document processing, and Aagents into end-to-end enterprise automation if offers a scalable platform that relatively easy for business users to adopt while still providing the governance and security expectedlarge enterprises

What is your favorite aspect of this product?

My favorite aspect of Automation Anywhere is its ease o The platform makes it simple to create, manage, and scale automationseven for users with limited coding experience

What do you dislike most about this product?

The main thing I dislike is that some advanced features can take time to learn and troubleshooting complex automations can sometimes be challenging

What recommendations would you give to someone considering this product?

I would recommend Automation Anywhere sinesses looking to automate repetitive tasks and improve productivity. It is especiallyuseful for organizations that need a scalable, user-friendly RPA solution I would suggest starting withan few high-impact processes and expanding

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Automation Anywhere

What is Automation Anywhere?

Company Details

Need Assistance?

Awards & Recognition

2026 Emotional Footprint Champion

2025 Data Quadrant Champion

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

2023 Data Quadrant Champion

2023 Emotional Footprint Champion

2022 Data Quadrant Champion

Automation Anywhere Ratings

87 Likeliness to Recommend

98 Plan to Renew

1 Since last award

83 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Automation Anywhere?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Out of the box integration Ready-to-use connectors with 3rd party applications, systems and databases.

Process Discovery Analysis of user interactions with systems and applications to generate a mapping of the workflow.

Code-Free Programming Graphical user interface to define processes with a process flow diagram and recorded user actions

Action Logging Executed processes are logged for detailed auditing and compliance regulation.

Central Deployment Bots managed and published from a common location to provide version control, manage the bot's system access rights, and act as repository for future reuse.

Cloud Hosting Deployment of RPA bots in a cloud environment hosted and managed by the vendor.

Exception Handling Bots take specific standard actions based on unexpected conditions.

Natural Language Processing Allows chatbot to “understand” voice/text inputs relayed by a human in conversational vernacular, and be able to process & relay feedback in natural speech.

Concurrent Work Bots can be synchronized to access resources at the same time and undertake processes in parallel from different machines.

Distributed Work System is able to deploy additional bots to support overloaded bots based on process performance requirements.

Performance Monitoring Report on bot actions to help make improvements via customized dashboard.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Automation Anywhere Screenshots

Document Automation

Cloud Native Platform

Process Discovery

AARI

Automation Anywhere Downloads

casestudy-granite

Case Study NHS Newcastle

Case Study-Emaar

CaseStudy-Cloudera

Automation Anywhere Videos

Automation 360 | Automation Anywhere Intelligent Automation Platform

What is RPA?

Automation Anywhere Reviews

Harsh S.

Likeliness to Recommend

Pros

Cons

Sreenath V.

User-friendly and accelerates automation

Likeliness to Recommend

Pros

Cons

Rahul K.

Please provide a short headline for your review th

Likeliness to Recommend

Pros

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1
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Feature Ratings

Out of the box integration

Process Discovery

Code-Free Programming

Action Logging

Central Deployment

Cloud Hosting

Exception Handling

Natural Language Processing

Concurrent Work

Distributed Work

Performance Monitoring

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Breadth of Features

Ease of Data Integration

Ease of IT Administration

Quality of Features

Vendor Support

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Availability and Quality of Training

Ease of Customization