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Automation Anywhere Inc.

Automation Anywhere

Composite Score

7.8 /10

CX Score

8.2 /10

6 Reviews Write a Review

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What is Automation Anywhere?

Automation Anywhere is the world’s leading Agentic Process Automation (APA) Platform that puts AI to work across organizations. The company’s platform is powered with specialized AI, generative AI and offers process discovery, RPA, AI agents, end-to-end process orchestration, document processing and analytics, with a security and governance-first approach. Automation Anywhere empowers organizations worldwide to unleash productivity gains, improve customer experiences and create new revenue streams. The company is guided by its vision to fuel the future of work by unleashing human potential through Agentic AI-powered automation. Learn more at www.automationanywhere.com

Company Details

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Automation Anywhere Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

93 Likeliness to Recommend

100 Plan to Renew

92 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Automation Anywhere?

0% Negative

0% Neutral

100% Positive

Pros

Continually Improving Product
Enables Productivity
Unique Features
Efficient Service

Feature Ratings

Average 86

Explainable AI (XAI)

Context-Aware Decision Making

Real-Time Data Processing and Operations

Adaptive Learning / Training

Workflow Automation

Autonomous Decision Making

Security and Privacy Compliance

Natural Language Processing

Analytics and Reporting

Orchestration of Multi-System Workflows

Data Integration & Connectivity

Vendor Capability Ratings

Average 83

Availability and Quality of Training

Ease of Implementation

Ease of Data Integration

Business Value Created

Ease of Customization

Product Strategy and Rate of Improvement

Quality of Features

Ease of IT Administration

Vendor Support

Breadth of Features

Usability and Intuitiveness

Also Featured in...

Robotic Process Automation - Enterprise

Score 8.8

View Automation Anywhere in this category (opens in a new tab)

Automation Anywhere Screenshots

Automation Anywhere Downloads

casestudy-granite

Case Study NHS Newcastle

Case Study-Emaar

CaseStudy-Cloudera

Automation Anywhere Videos

Automation Anywhere Reviews

Khushi K.

Role: Information Technology
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2026

Powerful Scalable RPA Platform with Automation

Likeliness to Recommend

9 /10

What differentiates Automation Anywhere from other similar products?

Automation Anywhere stands out with its strong combination of attended and unattended automation, a cloud-native architecture, and extensive bot-building capabilities. Its user-friendly interface and large community ecosystem make it accessible for both business users and developers. The platform also offers strong integration options with AI and cognitive services, enabling automation of complex tasks across systems.

What is your favorite aspect of this product?

My favorite aspect is its flexibility and scalability—especially the ability to design bots using low-code tools while still supporting advanced automation use cases. This makes it suitable for both simple repetitive tasks and complex enterprise workflows, without needing deep programming expertise.

What do you dislike most about this product?

What I dislike most about Automation Anywhere is that maintaining bots can become challenging when underlying applications change frequently—especially in environments with dynamic UI elements. While the platform offers powerful automation capabilities, the need for frequent bot updates and limited self-healing features can increase long-term maintenance effort. Additionally, some advanced analytics and AI capabilities often require external integrations rather than being fully native, which can add complexity to implementation.

What recommendations would you give to someone considering this product?

Before adopting it, assess your organization’s automation maturity and clearly define your use cases. Plan for proper governance and bot management to avoid maintenance issues as you scale. Also, invest time in training and explore pre-built bots and templates to accelerate development. Finally, consider how you will integrate AI and analytics to maximize the value of your automations.

Pros

Reliable
Effective Service
Caring
Altruistic

Automation Anywhere

What is Automation Anywhere?

Company Details

Need Assistance?

Automation Anywhere Ratings

93 Likeliness to Recommend

100 Plan to Renew

92 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Automation Anywhere?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Explainable AI (XAI) Ability to provide transparency into how and why decisions were made by the AI, offering insights into the models’ decision-making process.

Context-Aware Decision Making Ability to take into account the current environment, user behavior, and real-time data to make decisions dynamically.

Real-Time Data Processing and Operations Ability of the platform to process real-time data to make immediate decisions and take actions.

Adaptive Learning / Training The platform should support the training of AI models that can learn from data and adapt over time to improve decision-making.

Workflow Automation Offers a rules and routing engine to automate business workflows

Autonomous Decision Making The AI platform must be capable of making decisions independently based on input data and predefined rules.

Security and Privacy Compliance Ensure data privacy, security, and regulatory compliance requirements are met, especially when handling sensitive data (GDPR, PII, CCPA, HIPAA)

Natural Language Processing Allows chatbot to “understand” voice/text inputs relayed by a human in conversational vernacular, and be able to process & relay feedback in natural speech.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Orchestration of Multi-System Workflows The platform must be able to orchestrate and coordinate multiple systems, bots, or models working together to complete end-to-end tasks.

Data Integration & Connectivity Ability to connect with multiple external systems (CRMs, ERPs, databases, APIs) and integrate diverse data sources whether structured and unstructured data.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Also Featured in...

Robotic Process Automation - Enterprise

Automation Anywhere Screenshots

Document Automation

Cloud Native Platform

Process Discovery

AARI

Automation Anywhere Downloads

casestudy-granite

Case Study NHS Newcastle

Case Study-Emaar

CaseStudy-Cloudera

Automation Anywhere Videos

Automation 360 | Automation Anywhere Intelligent Automation Platform

What is RPA?

Automation Anywhere Reviews

Khushi K.

Powerful Scalable RPA Platform with Automation

Likeliness to Recommend

Pros

Feature Ratings

Explainable AI (XAI)

Context-Aware Decision Making

Real-Time Data Processing and Operations

Adaptive Learning / Training

Workflow Automation

Autonomous Decision Making

Security and Privacy Compliance

Natural Language Processing

Analytics and Reporting

Orchestration of Multi-System Workflows

Data Integration & Connectivity

Vendor Capability Ratings

Availability and Quality of Training

Ease of Implementation

Ease of Data Integration

Business Value Created

Ease of Customization

Product Strategy and Rate of Improvement

Quality of Features

Ease of IT Administration

Vendor Support

Breadth of Features

Usability and Intuitiveness