Write a review temporarily disabled. Our system flagged this request as potentially automated and has disabled form submission for security reasons. If you believe this is a mistake, please contact us. We’ll be happy to help resolve the issue.

Salesforce.com Inc

Agentforce Sales

Composite Score

8.8 /10

CX Score

9.0 /10

962 Reviews Write a Review

Get Demo

In Partnership With SelectHub

Claim Software

What is Agentforce Sales?

The all-new Agentforce Sales (formerly Salesforce Sales Cloud) CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.

Company Details

Book a Free Demo Today!

See it in action with a free demo.

Click below to sign up on our partner's website.

Get Demo

In Partnership With SelectHub

Awards & Recognition

Agentforce Sales won the following awards in the Customer Relationship Management - Enterprise category

Filter By

2026 Emotional Footprint Champion

Latest Award, 2026

Product Impact

Latest Award, 2026

2025 Data Quadrant Champion

2025

8 Top Rated Capabilities

9 Top Rated Features

2025

2025 Emotional Footprint Champion

2025

2024 Data Quadrant Champion

2024

8 Top Rated Capabilities

9 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

9 Top Rated Capabilities

8 Top Rated Features

2023

2022 Data Quadrant Champion

2022

9 Top Rated Capabilities

9 Top Rated Features

2022

Product Impact
Conflict Resolution

2022

Agentforce Sales Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Agentforce Sales.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

96 Plan to Renew

83 Satisfaction of Cost Relative to Value

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Agentforce Sales?

3% Negative

6% Neutral

91% Positive

Pros

Reliable
Respectful
Enables Productivity
Helps Innovate

Feature Ratings

Average 84

Lead Management

Sales Management

Account and Contact Management

Analytics and Reporting

Collaboration

Customer Service Management

Activity and Workflow Management

Marketing Management

Quote Contract and Proposal

Telephony and Call Center Management

Mobile

Vendor Capability Ratings

Average 82

Breadth of Features

Quality of Features

Business Value Created

Availability and Quality of Training

Ease of Data Integration

Ease of Customization

Ease of Implementation

Product Strategy and Rate of Improvement

Ease of IT Administration

Usability and Intuitiveness

Vendor Support

Also Featured in...

Sales Engagement Platforms

Score 9.1

View Agentforce Sales in this category (opens in a new tab)

Conversation Intelligence

Score 9.0

View Agentforce Sales in this category (opens in a new tab)

Lead Management

Score 8.9

View Agentforce Sales in this category (opens in a new tab)

Sales Enablement

Score 8.8

View Agentforce Sales in this category (opens in a new tab)

Agentforce Sales Reviews

Justin B.

Role: Sales Marketing
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2024

Essential tool that centralizes all operations

Likeliness to Recommend

10 /10

What differentiates Agentforce Sales from other similar products?

Sales cloud is truly all in one with all essential components for a crm

What is your favorite aspect of this product?

the reporting is incredibly flexible

What do you dislike most about this product?

no negative experiences so far

What recommendations would you give to someone considering this product?

There is a ton of educational content available via Salesforce's Trailhead components

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Ricardo F.

Role: Sales Marketing
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2024

It's a very good product

Likeliness to Recommend

7 /10

What differentiates Agentforce Sales from other similar products?

Salesforce is one of the most used CRMs in the world

What is your favorite aspect of this product?

The capabilities that it allows

What do you dislike most about this product?

It takes longer to implement

What recommendations would you give to someone considering this product?

It is one of the most used CRMs because it's one of the bests

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Disha k.

Role: Public Sector
Industry: Utilities
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2026

Improves Sales Efficiency Every Day

Likeliness to Recommend

10 /10

What differentiates Agentforce Sales from other similar products?

What differentiates Agentforce Sales are it's AI driven Automation and predictive analytics, which not only automate lead tracking but also provides recommendations for the next best action and eliminates duplicated tasks so your team stay on track and produces more

What is your favorite aspect of this product?

The AI features that help me in following up with my contacts, tracking my leads, opportunities and to accomplish everyday sales task is something I especially like. It is quite helpful for managing my communications with my customers and saving my time.

What do you dislike most about this product?

Platform provides you many advanced features. It can be a time tracking practice to master it well so, I will suggest them to make it user friendly with an intuitive onboarding and guidance for new users.

What recommendations would you give to someone considering this product?

Take time to look at the automation and AI capabilities before using it. When everything is up to scratch with your own system it should improve your efficiency and the relationship with customers.

Pros

Trustworthy
Inspires Innovation
Caring
Respectful

Cons

Less Friendly Negotiation

Agentforce Sales

What is Agentforce Sales?

Company Details

Book a Free Demo Today!

Awards & Recognition

2026 Emotional Footprint Champion

2025 Data Quadrant Champion

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

2022 Data Quadrant Champion

Agentforce Sales Ratings

88 Likeliness to Recommend

96 Plan to Renew

83 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love Agentforce Sales?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Activity and Workflow Management Text or code-based and visual workflow designers.

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Sales Engagement Platforms

Conversation Intelligence

Lead Management

Sales Enablement

Agentforce Sales Reviews

Justin B.

Essential tool that centralizes all operations

Likeliness to Recommend

Pros

Ricardo F.

It's a very good product

Likeliness to Recommend

Pros

Disha k.

Improves Sales Efficiency Every Day

Likeliness to Recommend

Pros

Cons

Most Popular Agentforce Sales Comparisons

Microsoft Dynamics 365 Sales Enterprise

SAP CRM

Oracle CX Sales

Zoho CRM

Oracle PeopleSoft CRM

HubSpot Sales Hub

Feature Ratings

Lead Management

Sales Management

Account and Contact Management

Analytics and Reporting

Collaboration

Customer Service Management

Activity and Workflow Management

Marketing Management

Quote Contract and Proposal

Telephony and Call Center Management

Mobile

Vendor Capability Ratings

Breadth of Features

Quality of Features

Business Value Created

Availability and Quality of Training

Ease of Data Integration

Ease of Customization

Ease of Implementation

Product Strategy and Rate of Improvement

Ease of IT Administration

Usability and Intuitiveness

Vendor Support