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Adobe Systems

Adobe Commerce

Composite Score

8.3 /10

CX Score

8.4 /10

221 Reviews Write a Review

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What is Adobe Commerce?

Build multi-channel commerce experiences for B2B and B2C customers on a single platform. From catalog to payment to fulfillment, our future-proof technology gives you a commerce platform that’s endlessly flexible, extensible, and scalable.

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Awards & Recognition

Adobe Commerce won the following awards in the B2B eCommerce category

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2025 Data Quadrant Champion

Latest Award, 2025

1 Top Rated Capabilities

0 Top Rated Features

Latest Award, 2025

0 Top Rated Capabilities

2 Top Rated Features

2024

0 Top Rated Capabilities

1 Top Rated Features

2023

0 Top Rated Capabilities

2 Top Rated Features

2022

Adobe Commerce Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Adobe Commerce.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

1
Since last award

96 Plan to Renew

1
Since last award

74 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+82 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Adobe Commerce?

7% Negative

9% Neutral

84% Positive

Pros

Performance Enhancing
Respectful
Reliable
Helps Innovate

Feature Ratings

Average 78

Multi-Language Support

ERP Integration

Multi-Storefront

Content Management

Catalog Management

Shopping Cart Management

Payment Processing

Order Management

Reporting and Analytics

Guided Selling

Content Localization

Vendor Capability Ratings

Average 77

Breadth of Features

Quality of Features

Ease of Data Integration

Usability and Intuitiveness

Business Value Created

Product Strategy and Rate of Improvement

Ease of Implementation

Ease of IT Administration

Ease of Customization

Vendor Support

Availability and Quality of Training

Also Featured in...

B2C eCommerce

Score 8.3

View Adobe Commerce in this category (opens in a new tab)

Adobe Commerce Reviews

Rizqarossaa D.

Role: Student Academic
Industry: Education
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2020

One of a kind product!

Likeliness to Recommend

8 /10

What differentiates Adobe Commerce from other similar products?

Not sure, its the first product of its kind we tried

What is your favorite aspect of this product?

Its effectiveness and user friendliness

What do you dislike most about this product?

Customer service and efficiency

What recommendations would you give to someone considering this product?

Its innovative and one of its kind

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Kayla N.

Role: Industry Specific Role
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2020

Absolutely fantastic product. I love Adobe.

Likeliness to Recommend

10 /10

What differentiates Adobe Commerce from other similar products?

I love the breadth and depth of features and how many different things you can do within the adobe family of applications. I can do so much with Adobe.

What is your favorite aspect of this product?

I love bridge and how easy it is to edit photos. It makes it so simple and straightforward.

What do you dislike most about this product?

Adobe products can be very complicated and difficult to figure out if you don’t have someone guiding you.

What recommendations would you give to someone considering this product?

You should definitely take some kind of training to be able to use all of the amazing capabilities of the programs. There are lots of online resources to help you learn.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Role: Sales Marketing
Industry: Entertainment
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Apr 2020

Simple but must negotiate price

Likeliness to Recommend

6 /10

Pros

Efficient Service
Respectful
Client Friendly Policies
Fair

Cons

Inhibits Innovation
Vendor's Interest First

Adobe Commerce

Software Claimed

What is Adobe Commerce?

Company Details

Book a Free Demo Today!

Awards & Recognition

2025 Data Quadrant Champion

Adobe Commerce Ratings

83 Likeliness to Recommend

1 Since last award

96 Plan to Renew

1 Since last award

74 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+82 Net Emotional Footprint

How much do users love Adobe Commerce?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Multi-Language Support Send or translate alerts in multiple languages.

ERP Integration Ability to integrate with Enterprise Resource Planning software

Multi-Storefront Enables businesses to launch and manage multiple different storefronts from a single platform.

Content Management Includes collaboration, check-in/check-out, and version control.

Catalog Management Includes customizable shipping and payment options, product pricing, advanced catalog search, and navigation.

Shopping Cart Management The solution provides robust functionality for shopping cart management (editable carts, saved carts, targeted offers in cart, cart discounting etc.)

Payment Processing Includes credit card processing, debit card processing, and payment verification.

Order Management Includes order entry, order processing, order tracking, and parts management.

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Guided Selling Determines the best products to offer based on sales rep's answers to product requirements, quantities, needs etc.

Content Localization The solution provides support for multiple languages and currencies.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

B2C eCommerce

Adobe Commerce Reviews

Rizqarossaa D.

One of a kind product!

Likeliness to Recommend

Pros

Kayla N.

Absolutely fantastic product. I love Adobe.

Likeliness to Recommend

Pros

Simple but must negotiate price

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Multi-Language Support

ERP Integration

Multi-Storefront

Content Management

Catalog Management

Shopping Cart Management

Payment Processing

Order Management

Reporting and Analytics

Guided Selling

Content Localization

Vendor Capability Ratings

Breadth of Features

Quality of Features

Ease of Data Integration

Usability and Intuitiveness

Business Value Created

Product Strategy and Rate of Improvement

Ease of Implementation

Ease of IT Administration

Ease of Customization

Vendor Support

Availability and Quality of Training