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Adobe Systems

Adobe Commerce

Composite Score

8.3 /10

CX Score

8.4 /10

221 Reviews Write a Review

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Software Claimed

What is Adobe Commerce?

Build multi-channel commerce experiences for B2B and B2C customers on a single platform. From catalog to payment to fulfillment, our future-proof technology gives you a commerce platform that’s endlessly flexible, extensible, and scalable.

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Awards & Recognition

Adobe Commerce won the following awards in the B2B eCommerce category

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2025 Data Quadrant Champion

Latest Award, 2025

1 Top Rated Capabilities

0 Top Rated Features

Latest Award, 2025

0 Top Rated Capabilities

2 Top Rated Features

2024

0 Top Rated Capabilities

1 Top Rated Features

2023

0 Top Rated Capabilities

2 Top Rated Features

2022

Adobe Commerce Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Adobe Commerce.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

1
Since last award

96 Plan to Renew

1
Since last award

74 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+82 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Adobe Commerce?

7% Negative

9% Neutral

84% Positive

Pros

Performance Enhancing
Respectful
Reliable
Helps Innovate

Feature Ratings

Average 78

Multi-Language Support

ERP Integration

Multi-Storefront

Content Management

Catalog Management

Shopping Cart Management

Payment Processing

Order Management

Reporting and Analytics

Guided Selling

Content Localization

Vendor Capability Ratings

Average 77

Breadth of Features

Quality of Features

Ease of Data Integration

Usability and Intuitiveness

Business Value Created

Product Strategy and Rate of Improvement

Ease of Implementation

Ease of IT Administration

Ease of Customization

Vendor Support

Availability and Quality of Training

Also Featured in...

B2C eCommerce

Score 8.3

View Adobe Commerce in this category (opens in a new tab)

Adobe Commerce Reviews

Muhammad S.

Role: Operations
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2021

Flexibility, Omnichannel, and Advanced Analytics

Likeliness to Recommend

8 /10

What differentiates Adobe Commerce from other similar products?

Well, Adobe Commerce Cloud has numerous advanced features, analytics, agility, and a flexible platform to deal with all the operations, and these features make it unique from other similar tools.

What is your favorite aspect of this product?

Some of the favorite features are 1. Omnichannel 2. Flexible Platform 3. Headless Offering 4. Having multiple business models 5. Customization 6. Easy Integration with other tools 7. Detailed Analytics

What do you dislike most about this product?

It works fine almost every time and never faced major issues, occasionally faced sync issues, compatibility issues, and startup delay.

What recommendations would you give to someone considering this product?

Due to its reasonable pricing, advanced features and analytics, and flexible platforms, will certainly recommend it to all.

Pros

Reliable
Enables Productivity
Efficient Service
Inspires Innovation

Ghanshyam T.

Role: Information Technology
Industry: Food and Beverage
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2021

Build a ecommerce store with multisite Magento

Likeliness to Recommend

9 /10

What differentiates Adobe Commerce from other similar products?

Easy to maintain all section in admin area Capability to handle million of product data Security

What is your favorite aspect of this product?

PWA GraphQL Easy to make a headless product

What do you dislike most about this product?

Server cost and configuration. Customization is not easy

What recommendations would you give to someone considering this product?

Security Easy to setup PWA Increase page speed so help in SEO Shipping and catelog rule

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Cons

Less Effective Service

Jeff M.

Role: C-Level
Industry: Manufacturing
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2021

Bloated and Complicated E-Commerce System

Likeliness to Recommend

5 /10

What differentiates Adobe Commerce from other similar products?

We used Magento for a very short time as our main E-Commerce platform. Overall, the system was very difficult to learn and train from both a sales and coding/tech perspective. Integrations and upgrades weren't exactly easy, and worst of all specific customizations of the platform to meet our business needs became a nightmare. The file structure is really weird, and we practically lost our minds trying to find all of the PHP hooks in the code (where they were coming from). We tried reading manuals, but at the end of the day we left the system because we needed the ability to customize the e-commerce platform to specially meet our needs.

What is your favorite aspect of this product?

Honestly - the simplicity of how the products were laid out. That's about it. The orders were similar, but very basic.

What do you dislike most about this product?

How convoluted the file structure and hooks were. It became a nightmare to customize - especially when it was time for the quarterly upgrades.

What recommendations would you give to someone considering this product?

I would suggest either using SPS Commerce, Wordpress, Shopify, or literally just building your own e-commerce platform.

Pros

Transparent
Client Friendly Policies
Fair
Trustworthy

Cons

Less Effective Service
Less Productive
Commodity Features

Adobe Commerce

Software Claimed

What is Adobe Commerce?

Company Details

Book a Free Demo Today!

Awards & Recognition

2025 Data Quadrant Champion

Adobe Commerce Ratings

83 Likeliness to Recommend

1 Since last award

96 Plan to Renew

1 Since last award

74 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+82 Net Emotional Footprint

How much do users love Adobe Commerce?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Multi-Language Support Send or translate alerts in multiple languages.

ERP Integration Ability to integrate with Enterprise Resource Planning software

Multi-Storefront Enables businesses to launch and manage multiple different storefronts from a single platform.

Content Management Includes collaboration, check-in/check-out, and version control.

Catalog Management Includes customizable shipping and payment options, product pricing, advanced catalog search, and navigation.

Shopping Cart Management The solution provides robust functionality for shopping cart management (editable carts, saved carts, targeted offers in cart, cart discounting etc.)

Payment Processing Includes credit card processing, debit card processing, and payment verification.

Order Management Includes order entry, order processing, order tracking, and parts management.

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Guided Selling Determines the best products to offer based on sales rep's answers to product requirements, quantities, needs etc.

Content Localization The solution provides support for multiple languages and currencies.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

B2C eCommerce

Adobe Commerce Reviews

Muhammad S.

Flexibility, Omnichannel, and Advanced Analytics

Likeliness to Recommend

Pros

Ghanshyam T.

Build a ecommerce store with multisite Magento

Likeliness to Recommend

Pros

Cons

Jeff M.

Bloated and Complicated E-Commerce System

Likeliness to Recommend

Pros

Cons

Most Popular Adobe Commerce Comparisons

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Agentforce Commerce B2B

1
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Feature Ratings

Multi-Language Support

ERP Integration

Multi-Storefront

Content Management

Catalog Management

Shopping Cart Management

Payment Processing

Order Management

Reporting and Analytics

Guided Selling

Content Localization

Vendor Capability Ratings

Breadth of Features

Quality of Features

Ease of Data Integration

Usability and Intuitiveness

Business Value Created

Product Strategy and Rate of Improvement

Ease of Implementation

Ease of IT Administration

Ease of Customization

Vendor Support

Availability and Quality of Training