Act! Logo
Act! Logo
Act! LLC

Act!

5.6 / 10
Category
Act!
5.6 / 10

What is Act!?

Flexible CRM that’s uniquely yours. Act! makes it easy to build lasting relationships and provides the freedom to tailor an Act! experience to your business and industry needs - your adaptable, everywhere, connected workspace.

Company Details


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Act! Ratings

Real user data aggregated to summarize the product performance and customer experience.

72 Likeliness to Recommend

84 Plan to Renew

64 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+44 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Act!?

0% Negative
26% Neutral
74% Positive

Pros

  • Respectful
  • Reliable
  • Enables Productivity
  • Acts with Integrity

Cons

  • Less Performance Enhancing
  • Vendor Friendly Policies
  • Less Fair

Feature Ratings

Average 77

Customer Service Management

84

Mobile

83

Lead Management

82

Collaboration

82

Sales Management

78

Account and Contact Management

77

Activity and Workflow Management

77

Marketing Management

72

Quote Contract and Proposal

71

Analytics and Reporting

67

Telephony and Call Center Management

67

Vendor Capability Ratings

Average 71

Ease of IT Administration

79

Breadth of Features

74

Ease of Customization

56

Quality of Features

56

Business Value Created

49

Availability and Quality of Training

42

Ease of Implementation

42

Ease of Data Integration

36

Product Strategy and Rate of Improvement

30

Vendor Support

18

Usability and Intuitiveness

7

Act! Reviews

Paul H.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Dec 2021

Easy to use, does what you need it to do

Likeliness to Recommend

7 / 10

What differentiates Act! from other similar products?

Integration with our database made this the product of choice for us.

What is your favorite aspect of this product?

Filtering of contacts for ease of report writing.

What do you dislike most about this product?

Layout is a little tired looking.

What recommendations would you give to someone considering this product?

Do your research - check the integrations and ability to integrate with your database platform.

Pros

  • Reliable
  • Enables Productivity
  • Effective Service
  • Respectful
  • Role: Information Technology
  • Industry: Technology
  • Involvement: Vendor Management and Renewal
Validated Review
Anonymous Reviewer

Submitted Nov 2021

used as a databse existing/new customers

Likeliness to Recommend

6 / 10

Pros

  • Helps Innovate
  • Reliable
  • Efficient Service
  • Saves Time

Cons

  • Less Effective Service
  • Less Fair

Parin P.

  • Role: Sales Marketing
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2021

Great & Helpful CRM Platform for Your Business

Likeliness to Recommend

9 / 10

What differentiates Act! from other similar products?

Act! integrates tried-and-true CRM with sophisticated marketing capabilities, giving users everything they need to advertise like a pro, convert prospects to purchases, and earn lifelong followers. Act! was a pioneer inside the small and mid-sized company software industry for over thirty years, and now provides the comprehensive capability, unprecedented flexibility, and great value that allows a great match for each and every client.

What is your favorite aspect of this product?

Dealing with ACT, I get access to my whole company's financial transactions. I can view the user's account history. This will ready me for a phone call or a conference, as well as any keynote speeches that I may require. The completion of the conference and purchase is the aim. I can manage several task lists and ensure that they are done in the time frame agreed to by the client.

What do you dislike most about this product?

The interconnected feature is sluggish. We attempted to use the client Username display function, however, the connection sync to gather data was so slow that you would be usually done with the call first before recording appeared. It also appears to be traded off every moment, which left certain software functions trailing.

What recommendations would you give to someone considering this product?

If you really need a much more notable possibility in your purchases or need to stay in touch with your established customers on a regular basis, then there is no question that ACT! is the best thing to keep in mind, because it provides very appropriate techniques, because it is a fairly complicated CRM framework, with a great field of view in the life cycle of the work that is promoted, not to mention that it also offers powerful marketing digitization, significantly propelling the market of any organization that uses this service.

Pros

  • Helps Innovate
  • Trustworthy
  • Effective Service
  • Inspires Innovation