What is Act!?
Flexible CRM that’s uniquely yours. Act! makes it easy to build lasting relationships and provides the freedom to tailor an Act! experience to your business and industry needs - your adaptable, everywhere, connected workspace.
Company Details
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Get AssistanceAct! Ratings
Real user data aggregated to summarize the product performance and customer experience.
73 Likeliness to Recommend
62 Plan to Renew
67 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+49 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Act!?
Pros
- Respectful
- Reliable
- Enables Productivity
- Security Protects
Cons
- Leverages Incumbent Status
- Vendor's Interest First
- Less Generous
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Lead Management
Activity and Workflow Management
Customer Service Management
Mobile
Sales Management
Account and Contact Management
Quote Contract and Proposal
Analytics and Reporting
Telephony and Call Center Management
Marketing Management
Vendor Capability Ratings
Breadth of Features
Ease of Implementation
Business Value Created
Vendor Support
Availability and Quality of Training
Usability and Intuitiveness
Ease of Data Integration
Quality of Features
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Act! Reviews
Emily C.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Jun 2024
Easy to use. harder to customize
Likeliness to Recommend
What differentiates Act! from other similar products?
Easy to use, custom fields for commercial real estate use, easily able to add in people or change licenses
What is your favorite aspect of this product?
Easy to use and get started
What do you dislike most about this product?
Clunky, older feel of software
What recommendations would you give to someone considering this product?
Good for small team that is ready to get into software right away and don't want to waste time customizing or requiring training
Pros
- Performance Enhancing
- Enables Productivity
- Efficient Service
- Caring
Please tell us why you think this review should be flagged.
Paul H.
- Role: Sales Marketing
- Industry: Other
- Involvement: IT Development, Integration, and Administration
Submitted Dec 2021
Easy to use, does what you need it to do
Likeliness to Recommend
What differentiates Act! from other similar products?
Integration with our database made this the product of choice for us.
What is your favorite aspect of this product?
Filtering of contacts for ease of report writing.
What do you dislike most about this product?
Layout is a little tired looking.
What recommendations would you give to someone considering this product?
Do your research - check the integrations and ability to integrate with your database platform.
Pros
- Reliable
- Enables Productivity
- Effective Service
- Respectful
Please tell us why you think this review should be flagged.
- Role: Information Technology
- Industry: Technology
- Involvement: Vendor Management and Renewal
Submitted Nov 2021
used as a databse existing/new customers
Likeliness to Recommend
Pros
- Helps Innovate
- Reliable
- Efficient Service
- Saves Time
Cons
- Less Effective Service
- Less Fair
Please tell us why you think this review should be flagged.
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