Act! Logo
Act! Logo
Act! LLC

Act!

5.6 /10
Category
Act!
5.6 /10

What is Act!?

Flexible CRM that’s uniquely yours. Act! makes it easy to build lasting relationships and provides the freedom to tailor an Act! experience to your business and industry needs - your adaptable, everywhere, connected workspace.

Company Details


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Act! Ratings

Real user data aggregated to summarize the product performance and customer experience.

73 Likeliness to Recommend

62 Plan to Renew

67 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+49 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Act!?

0% Negative
20% Neutral
80% Positive

Pros

  • Respectful
  • Reliable
  • Enables Productivity
  • Security Protects

Cons

  • Leverages Incumbent Status
  • Vendor's Interest First
  • Less Generous

Feature Ratings

Average 74

Collaboration

87

Lead Management

81

Activity and Workflow Management

76

Customer Service Management

75

Mobile

72

Sales Management

72

Account and Contact Management

71

Quote Contract and Proposal

65

Analytics and Reporting

64

Telephony and Call Center Management

63

Marketing Management

55

Vendor Capability Ratings

Average 68

Breadth of Features

76

Ease of Implementation

76

Business Value Created

75

Vendor Support

73

Availability and Quality of Training

71

Usability and Intuitiveness

68

Ease of Data Integration

67

Quality of Features

67

Ease of IT Administration

63

Ease of Customization

62

Product Strategy and Rate of Improvement

56

Act! Reviews

Emily C.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2024

Easy to use. harder to customize

Likeliness to Recommend

8 /10

What differentiates Act! from other similar products?

Easy to use, custom fields for commercial real estate use, easily able to add in people or change licenses

What is your favorite aspect of this product?

Easy to use and get started

What do you dislike most about this product?

Clunky, older feel of software

What recommendations would you give to someone considering this product?

Good for small team that is ready to get into software right away and don't want to waste time customizing or requiring training

Pros

  • Performance Enhancing
  • Enables Productivity
  • Efficient Service
  • Caring

Paul H.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Dec 2021

Easy to use, does what you need it to do

Likeliness to Recommend

7 /10

What differentiates Act! from other similar products?

Integration with our database made this the product of choice for us.

What is your favorite aspect of this product?

Filtering of contacts for ease of report writing.

What do you dislike most about this product?

Layout is a little tired looking.

What recommendations would you give to someone considering this product?

Do your research - check the integrations and ability to integrate with your database platform.

Pros

  • Reliable
  • Enables Productivity
  • Effective Service
  • Respectful
  • Role: Information Technology
  • Industry: Technology
  • Involvement: Vendor Management and Renewal
Validated Review
Anonymous Reviewer

Submitted Nov 2021

used as a databse existing/new customers

Likeliness to Recommend

6 /10

Pros

  • Helps Innovate
  • Reliable
  • Efficient Service
  • Saves Time

Cons

  • Less Effective Service
  • Less Fair