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Accelo Logo
Accelo

Accelo

Composite Score
7.7 /10
CX Score
8.0 /10
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In Partnership With SelectHub

Claim Software
Accelo
7.7 /10

What is Accelo?

Accelo is used by professional service businesses around the world to manage their client work, profitably. The end-to-end cloud-based platform manages all aspects of client work delivery, from prospect to payment, including sales, projects, tickets, retainers, timesheets, resourcing and more, regardless of where you are. With an emphasis on time and money, the client work management platform gives you a holistic view of your most up-to-date business data and financial performance. Having client communications, activities and work centralized in a single platform, you always know where things are without having to ask for a status update.

Company Details

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Awards & Recognition

Accelo won the following awards in the Professional Services Automation category

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Accelo Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Accelo.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

94 Plan to Renew

1
Since last award

89 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Accelo?

2% Negative
1% Neutral
97% Positive

Pros

  • Reliable
  • Enables Productivity
  • Effective Service
  • Fair

Feature Ratings

Average 86

Security & Identity Management

91

Resource & Capacity Management

88

Delivery & Financial reporting

87

Time Tracking

86

Project and Engagement management

86

Expense Management

85

Billing & Invoicing

84

Auditability & Change History

76

Mobile Access

75

Vendor Capability Ratings

Average 86

Business Value Created

91

Quality of Features

91

Product Strategy and Rate of Improvement

89

Ease of Data Integration

89

Breadth of Features

89

Availability and Quality of Training

88

Ease of Implementation

87

Usability and Intuitiveness

81

Ease of IT Administration

80

Vendor Support

79

Ease of Customization

79

Accelo Reviews

Diane K.

  • Role: Human Resources
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2020

Better project management.

Likeliness to Recommend

9 /10

What differentiates Accelo from other similar products?

Accelo is a great platform, it has allowed us to maintain a relationship of trust with our clients, it allows us to track invoices in case of any inconvenience. It allows a strict control of the support work, solving as soon as possible the problems that our customers have. It does not help to have a more complete vision of the common problems and to have the possible solutions within reach.

What is your favorite aspect of this product?

I like it because it has facilitated project management and specific customer-oriented tasks. In the area of human resources it allows to create an effective funnel that automates processes of receiving and processing of employee tickets alleviating our workload, it allows to interact better with candidates for a position.

What do you dislike most about this product?

I have no complaints about this tool, I think it works very well.

What recommendations would you give to someone considering this product?

I recommend training for all staff because it is a tool with many features.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Caring
  • Saves Time

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