Accelo Logo
Accelo Logo
Accelo

Accelo

Composite Score
7.7 /10
CX Score
8.0 /10
Accelo
7.7 /10

What is Accelo?

Accelo is used by professional service businesses around the world to manage their client work, profitably. The end-to-end cloud-based platform manages all aspects of client work delivery, from prospect to payment, including sales, projects, tickets, retainers, timesheets, resourcing and more, regardless of where you are. With an emphasis on time and money, the client work management platform gives you a holistic view of your most up-to-date business data and financial performance. Having client communications, activities and work centralized in a single platform, you always know where things are without having to ask for a status update.

Company Details


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Awards & Recognition

Accelo won the following awards in the Project Management - Midmarket category

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Accelo Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Accelo.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

3
Since last award

96 Plan to Renew

4
Since last award

88 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Accelo?

3% Negative
8% Neutral
89% Positive

Pros

  • Trustworthy
  • Acts with Integrity
  • Caring
  • Respectful

Feature Ratings

Average 84

Collaboration

90

Workflow Management

88

Planning and Scheduling

86

Calendar Integration

86

Project Invoicing and Accounting Integration

85

Email Synchronization & Tracking

85

Retainer Management

84

Time & Expense Tracking

84

Quote to Project Conversion

84

Resource Management

83

Budget Management

83

Vendor Capability Ratings

Average 84

Business Value Created

87

Breadth of Features

86

Ease of Implementation

86

Quality of Features

86

Ease of Data Integration

85

Product Strategy and Rate of Improvement

84

Availability and Quality of Training

83

Ease of IT Administration

82

Ease of Customization

82

Usability and Intuitiveness

81

Vendor Support

80

Accelo Reviews

Olivia C.

  • Role: Operations
  • Industry: Energy
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

Forecast is not really worth the Price.

Likeliness to Recommend

9 /10

What differentiates Accelo from other similar products?

It is a powerful tool in determining how long projects can take to be completed thus helps in planning. In addition, it creates schedule visualization.

What is your favorite aspect of this product?

Easy pulling of data during decision making. In addition, it creates good schedule visualization.

What do you dislike most about this product?

Forecast is not very intuitive, the free version it has many ads and it takes long to learn. it has simple syncing making items to often fall through when scheduling.

What recommendations would you give to someone considering this product?

Forecast is good for schedule tracking but not very suitable for a large ecosystem.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Stephanie M.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

Best service management, quick ops reporting

Likeliness to Recommend

9 /10

What differentiates Accelo from other similar products?

With Accelo, we've been able to centralize all of our project management. We have the capacity to take on more tasks. Full capabilities from beginning to end of a project lifecycle. A lot of the features are flexible and can be adjusted to suit your specific requirements. An excellent business option is possible with this.

What is your favorite aspect of this product?

Since the introduction of Accelo, just one project management tool is necessary. Our entire operation is centralized here. I find the dashboards to be the most useful. a snapshot of your current situation and the priorities that demand your immediate attention. Personalization of processes is another feature that has won my approval. The ability to do so proved invaluable.

What do you dislike most about this product?

I'd prefer if there was a bit more of a natural flow to locating what I'm looking for and using the features available. Support and video tutorials are available if something can't be located or if the quote process isn't as straightforward as it may be.

What recommendations would you give to someone considering this product?

Keeping customers happy and satisfied from beginning to end. I can assess a client's potential and keep track of all of our interactions, files, and progress in one convenient location. Accelo is used for nearly all of our everyday operations, and I doubt there is a precise way to quantify the amount of issues it has eliminated for our team.

Pros

  • Enables Productivity
  • Saves Time
  • Helps Innovate
  • Reliable

Shirley A.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Help our team share content automatically.

Likeliness to Recommend

9 /10

What differentiates Accelo from other similar products?

Accelo enables me to seem proactive to my clients, guarantees we're hitting all of the key touchpoints, and removes the need for me to control my own calendar. We can spend more time with our customers because to Accelo automation. We utilize practically all technologies for project monitoring, progress tracking, and time and expenditure tracking. We were able to utilize the application from Android and Mac devices.

What is your favorite aspect of this product?

It may assess potential clients and produce automatic postings to get their attention. To speed up the process of sharing our material, the software automatically exchanges information such as files and emails. Campaign and budget management delivers precise project results information. Accelo provides highly professional technical support; they answer quickly and clear up any confusion. It has also kept me from forgetting about follow-ups; the way we have set the triggers prevents this from happening. Furthermore, triggers have completely automated many of the repeated messages to trade partners.

What do you dislike most about this product?

It is difficult to understand how to use all of its tools in a short period of time. Accelo is not inexpensive for businesses in their first year of existence. The user support videos are not correctly updated; occasionally films from the most recent version of the software are still available. I also wish the tablet browser experience was more fluid. I'd love to be able to use Accelo on an iPad without the need for an extra mouse; it would make business travel so much easier.

What recommendations would you give to someone considering this product?

Take the time to examine and rethink your processes; everything must be on the table, and everyone must be ready to change; there is always a better method to get at the same destination, and seeking guidance early is essential. You may include additional applications in your future update; the current version lacks diversity. The program's setup procedure can be a little hard for customers who have never used automated software like this before, so they should simplify it a little more.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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