Best Business Intelligence & Analytics Software for Client Experience Announced by SoftwareReviews
Board, Dundas BI, MicroStrategy, SAP Analytics Cloud, and Tableau CRM are the 2021 Business Intelligence & Analytics Emotional Footprint Champions.
SAP Analytics Cloud
SoftwareReviews' Net Emotional Footprint measures high-level user sentiment. It aggregates emotional ratings from 26 provocative questions, creating a powerful indicator of the overall user feeling toward the vendor and the product.
Board, with a Net Emotional Footprint of +87, ranked strongly on saving time for their vendors. Dundas BI received a Net Emotional Footprint of +85 and exceeded user expectations in being respectful. With a Net Emotional Footprint of +84, MicroStrategy performed well overall, mainly for being effective.
SAP Analytics Cloud, with a Net Emotional Footprint of +86, received user appreciation for showing efficiency. With a Net Emotional Footprint of +85, Tableau CRM racked high for showing integrity.
In general, Business Intelligence & Analytics users were most satisfied with vendors keeping pace with market directions and trends and implementing thorough strategy and innovation approaches. However, the users were most dissatisfied with vendors' over-promising.
What Is the Emotional Footprint Diamond?
The Emotional Footprint Diamond illustrates the customer experience with software vendors and a complex relationship spanning procurement, implementation, service, and support. The Net Emotional Footprint of a vendor is a result of aggregated emotional response ratings in the areas of service, negotiation, product impact, conflict resolution, and strategy and innovation, creating a powerful indicator of overall user feeling toward the vendor and its product from the software user's point of view. The data published in the Emotional Footprint Diamond is collected from real end-users through authentic software review surveys and meticulously verified. The survey uses standard net promoter scoring (positive percentage minus negative percentage) to arrive at the Net Emotional Footprint score. These skillfully crafted survey questions are informed by two decades of IT research and advisory. Vendors with top user scores receive the Emotional Footprint Award. The Emotional Footprint Awards, an initiative proudly founded in 100% user-review data, is free of traditional components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.
SoftwareReviews is a division of Info-Tech Research Group, an IT research and advisory firm established in 1997. Backed by two decades of IT research and advisory experience, SoftwareReviews is a leading source of expertise and insight into the enterprise software landscape and client-vendor relationships. By collecting real data from IT and business professionals, the SoftwareReviews methodology produces detailed and authentic insights into the experience of evaluating and purchasing enterprise software.
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