Top Zoho Desk Alternatives and Competitors
Looking to upgrade or change your solution? Take away the guesswork and stay informed with end user feedback to identify and select the solution that best matches your needs.
Use the power of customer context to improve agent productivity, promote self-service, manage cross-functional service processes, and increase customer happiness.
Common Features
Analytics and Reporting | Customer Self Service Capabilities | Customer Service Knowledge Management | Multi Channel Support | Customer Service Workflow Management | Contact Center Integration | Intelligent Search | Customer Community Management | Mobile Customer Care | Agent Collaboration | Agent Scripting
8.9
Composite
Score
+94
Emotional
Footprint
80
Reviews
Best Alternatives and Competitors to Zoho Desk
Compare how Zoho Desk stacks up to the competition in the areas that matter most to real users to short list options that will best fit your business needs.
Front
Front
8.6
Composite
Score
+98
Emotional
Footprint
35
Reviews
Reviews Say
Compared to Zoho Desk, Front is:
Easier to Implement
Better at Integrating
Better at Training
More Inspiring
More Innovative
Easier to Use
Front is a hub for all things customer communication. Front combines the simplicity of email with the intelligence of a CRM, so you can provide tailor-made service at scale. Front is a hub for customer communication that allows companies to offer tailor-made service at scale. Front looks and feels like your email inbox with a few very important differences: teammates collaborate in the same place where external messages are sent and received, and behind the scenes, robust workflows and integrations power the efficiency and insights typically found in a CRM.
LiveChat
LiveChat HelpDesk
8.6
Composite
Score
+94
Emotional
Footprint
40
Reviews
Reviews Say
Compared to Zoho Desk, LiveChat HelpDesk is:
Better at Support
Better at Training
Better at Integrating
More Efficient
Easier to Use
Less Transparent
Manage all emails from customers in one app. Save time on customer support.
Issuetrak
Issuetrak
7.9
Composite
Score
+95
Emotional
Footprint
24
Reviews
Reviews Say
Compared to Zoho Desk, Issuetrak is:
Better at Support
Better at Training
More Efficient
Better at Integrating
Easier to Customize
More Inspiring
Issuetrak streamlines all of your customer support operations, helping you confidently manage the people and processes that ensure your customers stay satisfied.
Kustomer
Kustomer
7.7
Composite
Score
+93
Emotional
Footprint
23
Reviews
Reviews Say
Compared to Zoho Desk, Kustomer is:
More Respectful
More Efficient
Worse at Integrating
Worse at Training
Worse at Support
Harder to Use
Kustomer is the customer service CRM platform helping contact centers and businesses reimagine service and support in today’s customer-first world. Kustomer enables personalized, efficient and effortless customer and agent experiences by delivering unprecedented views of a customer's history, facilitating continuous omnichannel conversations and using intelligence to automate repetitive tasks and surface knowledge.
Help Scout Inc.
Help Scout
7.6
Composite
Score
+79
Emotional
Footprint
63
Reviews
Reviews Say
Compared to Zoho Desk, Help Scout is:
Less Transparent
Less Inspiring
Less Innovative
Less Reliable
Less Caring
Harder to Customize
Help Scout is designed with your customers in mind. Provide email and live chat with a personal touch, and deliver help content right where your customers need it, all in one place, all for one low price. The customer experience is simple and training staff is painless, but Help Scout still has all the powerful features you need to provide great support at scale. With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.
HappyFox
HappyFox
7.3
Composite
Score
+65
Emotional
Footprint
10
Reviews
Reviews Say
Compared to Zoho Desk, HappyFox is:
Easier to Customize
Less Transparent
Less Efficient
Less Caring
Less Respectful
Less Inspiring
Meet HappyFox, a practical help desk and customer support software solution. Reduce chaos and bring order to your support process with a robust support ticket system, self-service knowledge base and community forums. Bring email, web, chat and phone requests together painlessly.
ManageEngine
SupportCenter Plus
7.3
Composite
Score
+80
Emotional
Footprint
46
Reviews
Reviews Say
Compared to Zoho Desk, SupportCenter Plus is:
Better at Support
Less Innovative
Less Reliable
Less Transparent
Less Inspiring
Less Caring
SupportCenter Plus is a web-based customer support software that lets organizations effectively manage customer tickets, their account & contact information, the service contracts and in the process providing a superior customer experience.
Kayako
Kayako
6.5
Composite
Score
+62
Emotional
Footprint
18
Reviews
Reviews Say
Compared to Zoho Desk, Kayako is:
Less Efficient
Less Transparent
Less Caring
Less Inspiring
Worse at Support
Less Respectful
Kayako’s helpdesk software comes with powerful out-of-the-box functionality that makes it easy for customer service teams to begin managing requests and conversations that come through any channel. Support customers better, and stay personal as you grow.