Conversation Intelligence Software

Conversation Intelligence

What is Conversation Intelligence Software?

Conversation Intelligence (CI) software helps record, transcribe and analyze conversations from customers and prospect calls. CI tools derives insights and recommendations to aid in effective coaching for sales and customer success teams.

Common Features

  • Call Recording
  • Audio Transcription
  • Artificial Intelligence Engine
  • Conversation Coaching
  • Call Analytics
  • Dashboards and Reporting
  • Pipeline Visibility
  • Role-Based Access
  • Application Integration
  • Manager Annotation and Feedback
  • Mobile Support

Top Conversation Intelligence Software

2025 Data Quadrant Awards

2025 Emotional Footprint Awards

At SoftwareReviews, we take pride in recognizing excellence. Each year, we present the Data Quadrant Awards to top-performing software products based solely on authentic user reviews, without any paid placements or analyst opinions. These awards highlight software products that excel in terms of features, vendor capabilities, and customer relationships, earning them the highest overall rankings.

At SoftwareReviews, we take pride in recognizing excellence. Each year, we present the Emotional Footprint Awards to top-performing software products based solely on authentic user reviews, without any paid placements or analyst opinions. These awards shine a spotlight on software vendors who excel in crafting and nurturing strong customer relationships.

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Products: 13
Next Award: Sep 2026

Top Conversation Intelligence Software 2025

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

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Products below are ineligible for awards due to insufficient recent reviews

People.ai Inc

People.ai

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People.ai delivers the industry’s leading ROI (Revenue Operations and Intelligence) platform. Using patented AI technology, it transforms business activity data into recommendations that increase the impact of Sales, Marketing, and Operations. Companies such as Zoom, New Relic and PTC rely on People.ai to increase marketing ROI and grow revenue.

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Aviso’s out of box reports and extensible reporting framework enables CROs and operations leaders to visually inspect across their revenue cycle, from pipeline and opportunities to customer interactions and engagement, and forecast and attainment.

enthu.ai

Enthu AI

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Enthu.AI is Conversational Intelligence for smart contact centers & voice teams. Automate call QA process, streamline agent evaluation & improve call outcomes with Enthu’s speech-AI and conversation intelligence platform. Enthu enables contact centers coach their agents for improved outcomes. Enthu transcribes and analyzes every single customer conversation and derives actionable intelligence for faster & better agent performance. Enthu results in faster call QA, better coaching & feedback, and improved agent performance.

Fireflies.ai

Fireflies

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Fireflies is an AI meeting assistant that joins your meetings and automatically takes notes for you. The AI assistant's name is Fred. Fireflies.ai helps your team transcribe, summarize, search, and analyze voice conversations.

Creovai

Creovai

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Tethr is an enterprise listening platform that surfaces insights from customer interactions (phone calls, chats, emails) that organizations can immediately put to use to drive improvements in customer experience and sales while reducing operating costs.

VoiceOps

VoiceOps

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VoiceOps helps call centers achieve extraordinary sales efficiency through great execution on customer calls by combining our proprietary Behavior Change Cycle with cutting-edge AI technology.

Observe.AI

Observe.AI

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Observe.AI, a leader in Contact Center AI, transforms customer experiences and improves agent performance by helping top brands analyze 100% of interactions, extract actionable sentiment insights and streamline workflows. With Observe.AI, businesses transcribe every interaction with high accuracy and coach agents while gaining full visibility into their customer service operations. Observe.AI brings the power of agent assistance, automatic speech recognition, and Natural Language Processing (NLP) to modern contact centers and their frontline teams.

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Kixie is a sales engagement platform that boosts sales team performance with ultra-reliable, easily automated calling and texting for Hubspot, Salesforce, Pipedrive and other leading CRMs. Kixie connects agents to prospects naturally and automatically, reveals valuable insights about conversations and provides truly dependable service. The platform includes the PowerCall dialer & mobile apps, Automations, Analytics and Contact Center.

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Amazon Transcribe is a fully managed, automatic speech recognition (ASR) service that makes it easy for developers to add speech to text capabilities to their applications. It is powered by a next-generation, multi-billion parameter speech foundation model that delivers high accuracy transcriptions for streaming and recorded speech.

Convin

Convin

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Conversation Intelligence for sales teams. Convin helps you know the unknown with the goldmine of data sipped from your own sales calls. Break down your conversations in pieces to make decisions based on real data.