Contact Center as a Service
Top Zendesk Talk Alternatives and Competitors

Looking to upgrade or change your solution? Take away the guesswork and stay informed with end user feedback to identify and select the solution that best matches your needs.

Even in the age of emails, texts, and DMs, sometimes a problem is best solved by talking to a real human. Zendesk Talk connects a voice channel into Zendesk’s omnichannel solution—allowing agents to easily pick up the conversation from any channel and resolve complex issues faster. Businesses of all sizes can quickly deploy a voice solution tailored to their needs and easily adapt as their customer needs evolve.

6.8

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Score

+68

Emotional
Footprint

27

Reviews

Best Alternatives and Competitors to Zendesk Talk

Compare how Zendesk Talk stacks up to the competition in the areas that matter most to real users to short list options that will best fit your business needs.

NICE Ltd

NICE CXone

8.6

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Score

+81

Emotional
Footprint

53

Reviews

Reviews Say

Compared to Zendesk Talk, NICE CXone is:

More Innovative

More Caring

Easier to Use

More Reliable

Better at Training

Easier to Implement

Five9

Five9 Intelligent Cloud Contact Center

8.5

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Score

+86

Emotional
Footprint

56

Reviews

Reviews Say

Compared to Zendesk Talk, Five9 Intelligent Cloud Contact Center is:

More Innovative

More Reliable

More Caring

More Respectful

More Transparent

More Inspiring

Ujet Inc

UJET CCaaS

8.5

Composite
Score

+94

Emotional
Footprint

22

Reviews

Reviews Say

Compared to Zendesk Talk, UJET CCaaS is:

More Innovative

More Caring

More Reliable

More Inspiring

More Efficient

Easier to Use

Genesys

Genesys Cloud CX

8.4

Composite
Score

+82

Emotional
Footprint

72

Reviews

Reviews Say

Compared to Zendesk Talk, Genesys Cloud CX is:

More Reliable

More Innovative

More Efficient

Easier to Implement

More Inspiring

More Caring

Call Center Studio

Call Center Studio

8.1

Composite
Score

+91

Emotional
Footprint

20

Reviews

Reviews Say

Compared to Zendesk Talk, Call Center Studio is:

More Reliable

More Innovative

More Inspiring

More Caring

More Efficient

Better at Support

Aircall Inc

Aircall

8.0

Composite
Score

+79

Emotional
Footprint

29

Reviews

Reviews Say

Compared to Zendesk Talk, Aircall is:

More Reliable

Easier to Use

Easier to Implement

More Caring

More Innovative

Better at Integrating

Talkdesk, Inc

Talkdesk CX Cloud

7.8

Composite
Score

+84

Emotional
Footprint

38

Reviews

Reviews Say

Compared to Zendesk Talk, Talkdesk CX Cloud is:

More Reliable

More Innovative

More Inspiring

More Caring

More Efficient

Easier to Use

Twilio

Twilio Flex

7.8

Composite
Score

+90

Emotional
Footprint

23

Reviews

Reviews Say

Compared to Zendesk Talk, Twilio Flex is:

More Innovative

More Caring

More Efficient

More Inspiring

More Respectful

More Reliable

ComputerTalk incorporated

ice Contact Center​

7.7

Composite
Score

+95

Emotional
Footprint

20

Reviews

Reviews Say

Compared to Zendesk Talk, ice Contact Center​ is:

More Innovative

More Caring

More Reliable

More Inspiring

More Efficient

More Transparent

Dialpad Inc

Dialpad Ai Contact Center

7.6

Composite
Score

+87

Emotional
Footprint

14

Reviews

Reviews Say

Compared to Zendesk Talk, Dialpad Ai Contact Center is:

More Innovative

More Reliable

More Inspiring

More Caring

More Transparent

More Efficient

8x8

8x8 Contact Center

7.6

Composite
Score

+81

Emotional
Footprint

12

Reviews

Reviews Say

Compared to Zendesk Talk, 8x8 Contact Center is:

Better at Support

More Innovative

Easier to Use

Better at Integrating

Easier to Customize

More Reliable

Avaya

Avaya Experience Platform

7.5

Composite
Score

+81

Emotional
Footprint

43

Reviews

Reviews Say

Compared to Zendesk Talk, Avaya Experience Platform is:

More Innovative

More Caring

More Reliable

More Inspiring

More Respectful

Better at Support

Cisco Systems

Webex Contact Center

7.5

Composite
Score

+82

Emotional
Footprint

132

Reviews

Reviews Say

Compared to Zendesk Talk, Webex Contact Center is:

More Innovative

More Reliable

More Caring

More Efficient

Better at Support

Less Transparent

Vonage

Vonage Contact Center

7.3

Composite
Score

+85

Emotional
Footprint

23

Reviews

Reviews Say

Compared to Zendesk Talk, Vonage Contact Center is:

More Innovative

More Caring

More Reliable

More Efficient

More Inspiring

More Respectful

Most Popular Zendesk Talk Comparisons